客户经理
Account Manager
你将负责
日常工作中，你将：
- 通过保持高水平的参与度和沟通，建立牢固的客户关系；进行常规的账户绩效规划和业务回顾。
- 续约并扩展客户合同，达成并超越个人和团队的指标。
- 提供基础和高级培训课程，确保客户对平台的自信，并培养客户的责任感。
- 就设计、实施和扩展其活动的最佳实践向客户提供建议。
- 独立或与其他团队协作解决客户问题。
- 以推荐人、推荐和案例研究的形式推动客户倡导。
- 进行数据驱动的客户组合审查和分析，以确定优先级和风险。
- 为团队的卓越文化做出贡献。
- 在实施周期早期识别潜在问题和风险，并制定备用策略和应急计划以解决问题。
你是什么样的人
首先，你拥有来自认证四年制院校的学士学位，并且：
- 至少2-3年的客户经理或客户成功经验。
- 来自认证四年制大学的本科学位（BA/BS）。
- 有管理客户组合的经验，包括高知名度客户，最好是高校。
- 有SaaS初创企业环境中的经验。
此外，在我们的面试过程中，我们的目标是更多地了解你，而你的任务则是展示你的：
- 能够在保持严格细节关注的同时处理多项优先事项。
- 出色的书面和口头沟通能力；在处理客户问题和升级时始终保持外交、技巧和冷静。
其他你需要知道的信息
作为亚历山大市不断增长的教育技术公司之一，我们就在亚马逊总部2号的附近。我们被DC Inno评为华盛顿特区最令人向往的办公室之一，我们提供一个促进团队合作、成长和享受日常工作的激励文化。我们高速发展的业务为员工提供了职业发展的绝佳机会。
- 具有竞争力的薪资，包含个人佣金结构
- 雇主支付的医疗、牙科和视力保险计划
- 有公司匹配的401(k)计划
- 丰厚的带薪休假和节假日安排，还有额外的浮动假期
- 随意的办公着装和允许带宠物的办公室
现在做什么？
加入我们，一起打造一个
查看英文原文
What You’ll Do
On a daily basis you will:
- Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews.
- Renew and expand customer contracts, meeting and exceeding personal and team quotas.
- Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability.
- Advise customers on best practices for designing, implementing, and scaling their campaigns.
- Resolve customer issues, alone and through collaboration with other teams.
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk.
- Contribute to the team culture of excellence.
- Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution.
Who You Are
First of all, you have a bachelor’s degree from an accredited, four-year institution and:
- At least 2-3 years of experience in Account Management or Customer Success.
- Undergraduate degree (BA/BS) from an accredited 4 year university.
- Experience managing a portfolio of clients including high profile customers, preferably colleges and universities.
- Experience in a SaaS startup environment.
Additionally, during our interview process, our goal will be to learn more about you and yours will be to showcase your:
- Ability to manage multiple priorities while maintaining strict attention to details.
- Excellent written and verbal communication skills; consistent diplomacy, tact, and poise when working through customer issues and escalations.
What Else You Should Know
Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We’ve been recognized as one of DC’s most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers.
- Competitive salary with individual commission structure
- Medical (employer paid), dental, and vision insurance plans
- 401(k) plan with company match
- Generous paid time-off and holiday schedule with additional floating holidays
- Casual office attire and pet-friendly office
What Now?
Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology.
Signal Vine is in search of a professional Account Manager with a competitive, sales-oriented spirit to join our growing Customer Success team. You will play a lead role in managing the success and growth of an assigned portfolio of customers. This role requires a “can-do” attitude, the desire to be a proactive and creative problem solver, and passion for improving student outcomes in education. You will be responsible for developing account strategy, delivering annual customer retention objectives, and enhancing overall customer satisfaction for a portfolio of customers in the Higher Education space. This is a quota carrying position.
Who We Are
Signal Vine is the leading higher education AI messaging platform transforming how you reach, support, and engage students throughout their life-cycle. With over 50 million student interactions, Signal Vine’s Blended Messaging™ personalizes engagement using AI, workflow automation, chatbots, and one-to-one messaging to keep students on the path to success. Signal Vine has been improving enrollment and retention outcomes with a proactive approach across the entire campus and student lifecycle.
Founded in 2013, Signal Vine was born out of Harvard University research conducted on reducing "Summer Melt" through advisor-led text nudges. With a proven use case to engage students, our team has combined expertise in software with mobile technology to build a product that has grown into higher education's most impactful two-way messaging platform. Today, hundreds of educational institutions are using Signal Vine to engage students, staff, and employees. From getting students to college and hitting enrollment goals, to retaining students and up-skilling the workforce, our customers are reaching their goals with help from the Signal Vine team.
We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving social issues through technological innovation and building a business we can all be proud of while doing it. We tie our success to that of others - the more people we help, the more successful we become.
Originally posted on Himalayas