医疗虚拟助理 (排班与账单支持)
Medical Virtual Assistant (Scheduling & Billing Support)
我们正在寻找一位注重细节且积极主动的虚拟助理，以支持日常行政、客户协调和医疗账单任务。该职位适合有医疗账单经验的人士，能够熟练处理客户沟通以及在EHR系统中的后台对账任务。该职位有可能扩展为全职共享岗位，支持两位治疗师。
主要职责
客户沟通与安排
● 接听来电并协助客户
● 安排、重新安排和管理预约
● 专业地回复电子邮件和客户咨询
账单与支付（核心重点）
● 通过EHR系统每日提交保险索赔
● 调查并跟进未支付或被拒的索赔
● 进行账单对账（确保付款与记录一致）
● 每天开始时收取共付费用
● 与保险公司沟通索赔事宜
行政支持
● 维护并清理系统内的记录
● 将准确数据输入EHR系统
● 遵循账单和行政流程的标准操作程序（SOP）
● 在需要时创建或更新沟通模板/脚本
软件与工具 必须具备：
● 医疗账单经验（不可协商）
加分项：
● SimplePractice
● TherapyNotes
● Google Workspace（Docs、Sheets、Drive、Gmail）
要求
● 强大的英语沟通能力（发音清晰易懂）
● 有医疗账单/医疗行政经验
● 注重细节和准确性
● 能够遵循SOP和结构化工作流程
● 强大的组织能力和多任务处理能力
工作时间
● 每周约20小时（兼职）
● CST工作时间
● 有可能扩展为全职（每周40小时）
为什么加入Assist World？
100% 远程办公
50美元生日奖金
200美元推荐奖金
500美元每月抽奖
无追踪器。没问题
查看英文原文
Overview A growing U.S.-based mental health practice is seeking a detail-oriented and proactive Virtual Assistant to support daily administrative, client coordination, and medical billing tasks. This role is ideal for someone with medical billing experience who is comfortable handling both client communication and backend reconciliation tasks within an EHR system. There is potential for this role to expand into a full-time shared position supporting two therapists.
Key Responsibilities
Client Communication & Scheduling
● Answer incoming calls and assist clients
● Schedule, reschedule, and manage appointments
● Respond to emails and client inquiries professionally
Billing & Payments (CORE FOCUS)
● Submit daily insurance claims via EHR system
● Investigate and follow up on unpaid or rejected claims
● Perform billing reconciliation (ensure payments match records)
● Collect co-payments at the start of each day
● Communicate with insurance companies regarding claims
Administrative Support
● Maintain and clean up records within the system
● Update and input accurate data into EHR
● Follow SOPs for billing and admin processes
● Create or update templates/scripts for communication when needed
Software & Tools Must Have:
● Medical billing experience (non-negotiable)
Nice to Have:
● SimplePractice
● TherapyNotes
● Google Workspace (Docs, Sheets, Drive, Gmail)
Requirements
● Strong English communication (clear, easy-to-understand accent)
● Previous experience in medical billing / healthcare admin
● High attention to detail and accuracy
● Comfortable following SOPs and structured workflows
● Strong organizational and multitasking skills
Working Hours
● ~20 hours per week (Part-Time)
● CST working hours
● Potential to scale to full-time (40 hours/week)
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM