经理，应用人工智能工程（数字原生）
Manager, Applied AI Engineering (Digital Natives)
关于团队
Applied AI Engineering 团队与客户紧密合作，帮助他们将前沿的 AI 能力转化为实际产品、工作流程和业务影响。我们在战略、解决方案设计、架构、实施、评估和采用等方面作为值得信赖的技术合作伙伴，与客户一起利用 OpenAI 的技术构建和扩展有效的 AI 应用。
Digital Natives 业务板块服务于将 AI 深度融入产品和业务中的科技和软件公司。这些客户通常技术能力很强，行动迅速，是 OpenAI 最新技术能力的早期采用者。我们的 Applied AI 工程师直接与他们的工程、产品和技术领导团队合作，识别高影响力的机会，解决复杂的技术挑战，并将雄心勃勃的 AI 应用投入生产。
关于职位
我们正在寻找一名 Manager, Applied AI Engineering (Digital Natives)，负责领导团队，确保我们在美洲地区最重要的技术和软件客户的成功。
在这个职位上，您将领导一支 Applied AI 工程师团队，他们与客户密切合作，设计、构建、评估和扩展 AI 应用。您将帮助确定深度技术合作可以带来最大客户和业务影响的领域，同时开发可重复的方法，使团队能够支持广泛且快速发展的客户群体。
作为经理，您将制定团队的战略和运营模式，指导和培养工程师，并作为高级技术合作伙伴为客户提供支持，同时与内部利益相关者协作。您将与销售、产品、工程和研究团队紧密合作，将从客户那里获得的经验与 OpenAI 的产品方向联系起来，帮助客户充分利用我们最新的能力。
此职位的成功将通过有意义的生产应用、持续的采用和使用、良好的客户成果，以及可在更广泛的 Digital Natives 业务板块中应用的技术模式和洞察来衡量。
该职位在我们的旧金山办公室开放。我们采用每周三天在办公室工作的混合办公模式，并为新员工提供搬迁协助。
在此职位上，您将：
- 负责 Digital Natives Applied AI Engineering 团队的战略和运营模式，确保与 OpenAI 目标及科技和软件客户不断变化的需求保持一致。
- 领导、指导并发展工程师团队，推动客户项目的成功实施。
- 与客户和内部团队合作，识别并解决复杂的技术问题，推动 AI 应用的落地和扩展。
- 与销售、产品、工程和研究团队协作，将客户反馈整合到产品发展中，提升客户对 OpenAI 新功能的使用。
- 建立可复用的技术方法和最佳实践，提高团队服务效率和客户满意度。
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ABOUT THE TEAM
The Applied AI Engineering team partners closely with customers to help them turn frontier AI capabilities into real products, workflows, and business impact. We act as trusted technical partners across strategy, solution design, architecture, implementation, evaluation, and adoption, working alongside customers to build and scale effective AI applications with OpenAI’s technologies.
The Digital Natives segment serves technology and software companies that are building AI into the core of their products and businesses. These customers are often highly technical, move quickly, and are among the earliest adopters of OpenAI’s newest capabilities. Our Applied AI Engineers work directly with their engineering, product, and technical leadership teams to identify high-impact opportunities, solve complex technical challenges, and bring ambitious AI applications into production.
ABOUT THE ROLE
We are seeking a Manager, Applied AI Engineering (Digital Natives) to lead the team responsible for the technical success of our most strategic technology and software customers in the Americas.
In this role, you will lead a team of Applied AI Engineers who work hands-on with customers to design, build, evaluate, and scale AI applications. You will help determine where deep technical partnership can unlock the greatest customer and business impact, while developing repeatable approaches that allow the team to support a broad and fast-moving customer segment.
As a manager, you will set the strategy and operating model for the team, coach and develop engineers, and serve as a senior technical partner to customers and internal stakeholders. You will work closely with Sales, Product, Engineering, and Research to connect what we learn from customers with OpenAI’s product direction and help customers take advantage of our newest capabilities.
Success in this role will be measured by meaningful production applications, sustained adoption and usage, strong customer outcomes, and technical patterns and insights that can be applied across the broader Digital Natives segment.
This role is open in our San Francisco office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
IN THIS ROLE, YOU WILL
- Own the strategy and operating model for the Digital Natives Applied AI Engineering team, ensuring alignment with OpenAI’s objectives and the evolving needs of technology and software customers.
- Lead, hire, mentor, and develop a team of high-performing Applied AI Engineers responsible for delivering meaningful technical and customer outcomes.
- Guide the team in working hands-on with customers to identify high-impact use cases, design and build AI applications, solve technical challenges, and scale successful solutions into production.
- Partner closely with Sales to prioritize technical engagement across strategic customers and identify where Applied AI Engineering can unlock adoption, usage, and long-term customer growth.
- Serve as a senior technical partner and escalation point for priority customers, building trusted relationships with engineering leaders, CTOs, and other executive stakeholders.
- Represent the technical voice of Digital Native customers by synthesizing insights around model performance, developer experience, product gaps, emerging use cases, and technical blockers for Product, Engineering, and Research.
- Translate recurring customer needs and successful implementations into repeatable technical patterns, reference architectures, playbooks, tooling, and best practices that allow the team to scale its impact.
- Coach Applied AI Engineers on technical quality, customer judgment, prioritization, executive communication, and cross-functional partnership.
- Help customers understand and apply OpenAI’s newest capabilities, identifying opportunities to build differentiated products and experiences with frontier models.
- Champion the safe, reliable, and effective application of OpenAI’s technology across the Digital Natives ecosystem.
YOU’LL THRIVE IN THIS ROLE IF YOU
- Have 8+ years of experience in deeply technical, customer-facing roles such as applied engineering, solutions architecture, deployment engineering, technical consulting, or similar roles.
- Have 2+ years of experience leading technical teams, with a demonstrated ability to hire, develop, mentor, and manage high-performing engineers.
- Have experience building or deploying generative AI, machine learning, developer platforms, or cloud-based software solutions in production environments.
- Bring strong technical depth across APIs, AI/ML systems, application architecture, cloud infrastructure, and modern developer workflows.
- Have hands-on software engineering experience and fluency with programming languages such as Python or JavaScript.
- Are comfortable working directly with highly technical engineering and product teams as well as CTOs and other executive stakeholders.
- Can translate ambiguous customer and business problems into clear technical approaches and guide teams from exploration through implementation and production.
- Demonstrate strong judgment about when to invest deeply in an individual customer challenge versus when to develop a repeatable solution for the broader segment.
- Are an effective communicator who can translate complex technical and business topics across audiences and coach others to do the same.
- Thrive in ambiguous, fast-moving environments and are energized by working with customers at the forefront of AI adoption.
- Demonstrate strong ownership, humility, curiosity, and a commitment to helping both customers and teammates succeed.
- Are personally committed to fostering the safe and beneficial development of AI.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.