客户服务代表 I
Customer Service Representative I
DISA Global Solutions 是一家领先的安全生产和合规服务提供商，为全球超过 55,000 家客户提供支持，其中包括超过 30% 的财富 500 强企业。我们在 30 多个地点拥有 1,600 多名员工，自 1986 年以来一直提供创新解决方案，每年处理超过 2000 万单订单。作为连续多年获得 Top Workplaces 奖项的企业，DISA 提供具有竞争力的薪酬、完善的福利以及协作、注重成长的文化。员工可通过内部学习与发展团队获得持续培训，参加每月的感谢活动，并有众多职业发展机会。
职位概述：
客户服务中心代表 I 负责日常客户服务运营，通过电话、电子邮件和聊天等方式为客户提供一线支持，维护准确的客户记录，并协助处理与服务相关的请求。该职位是客户的重要联系点，提供专业服务的同时确保积极的客户体验，并遵守公司政策和流程。
主要职责：
- 及时通过电话、电子邮件和聊天回应客户咨询，提供准确信息和专业支持。
- 协助客户进行账户维护、更新、服务请求以及一般产品或服务问题的解答。
- 在 CRM 系统中准确记录客户互动、请求和解决情况。
- 将复杂的客户问题、技术问题或服务相关挑战转交给相应团队或主管。
- 保持对公司产品、服务、流程和客户支持资源的最新了解。
- 在遵守既定服务标准和内部流程的前提下，协助解决客户问题。
- 确保客户信息在符合公司政策和法规要求的前提下准确且保密地保存。
- 与内部部门合作，包括运营、技术支持、销售和账单部门，以满足客户需求并确保问题及时解决。
- 参加部门会议、培训课程和流程改进项目。
- 执行其他相关职责。
关键技能和经验：
- 需要高中文凭或 GED。
- 1-2 年客户服务经验优先；在医疗、科技、教育、金融、政府、呼叫中心或其他面向客户的环境中工作过者优先。
- 具备良好的口头和书面沟通能力
查看英文原文
DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.
Position Summary:
The Representative I, Customer Service supports daily customer service operations, provides front-line support to customers by responding to inquiries, maintains accurate customer records, and assists with service-related requests. This role serves as an important point of contact for customers, delivering professional service while helping ensure a positive customer experience and adherence to company policies and procedures.
Essential Functions:
- Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and professional support.
- Assist customers with account maintenance, updates, service requests, and general product or service questions.
- Document customer interactions, requests, and resolutions accurately within CRM systems.
- Escalate complex customer concerns, technical issues, or service-related challenges to the appropriate team or supervisor.
- Maintain current knowledge of company products, services, procedures, and customer support resources.
- Support the resolution of customer issues while adhering to established service standards and internal procedures.
- Ensure customer information is maintained accurately and confidentially in compliance with company policies and regulatory requirements.
- Collaborate with internal departments, including Operations, Technical Support, Sales, and Billing, to support customer needs and ensure timely issue resolution.
- Participate in departmental meetings, training sessions, and process improvement initiatives.
- Perform other related duties as assigned.
Key Skills and Experience:
- High school diploma or GED required.
- 1-2 years of customer service experience preferred; experience in healthcare, technology, education, finance, government, call center, or other customer-facing environments is a plus.
- Strong verbal and written communication skills with a customer-focused approach.
- Basic proficiency with CRM systems (Salesforce preferred) and Microsoft Office applications.
- Strong attention to detail and ability to maintain accurate customer records.
- Ability to manage multiple tasks and navigate multiple systems in a fast-paced environment.
- Effective problem-solving skills with the ability to identify and escalate issues appropriately.
- Demonstrated professionalism, confidentiality, adaptability, and teamwork.
Benefits:
oPersonal and Sick Paid Time Off.
o401k with a highly competitive match.
o11 Paid Holidays
oMedical/Dental and Vision.
oGroup Life Insurance, HSA/FSA
oEmployee Assistance Program
oEducational Assistance Program
Internal Mapping: This role aligns to the internal job profile of Representative I, Customer Service within the Client Care job family.
Training/Working Hours:
oTraining: Mon - Fri 8:00 am - 5:00 pm CST
oWork Schedule would be within the following hours of operation: Monday - Friday 7:00 am – 7:00 pm CST
Physical Requirements:
• While performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift up to 15lbs.(occasionally).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.
Job Pay Range
$15.00- $20.00
EEO/M/F/Vet/Disability
Originally posted on Himalayas