实践助理
Practice Assistant
Practice Assistant @ Midi Health 👩⚕️
📍 Remote (U.S.-Based) | Full-Time, Non-Exempt | Schedule: Monday - Friday, 8:30am - 4:30pm PST
我们正在寻找一位高度有条理且注重细节的 Practice Assistant，以支持 Midi Health 的临床和行政运营。这是一个关键角色，负责确保文件、患者请求、转诊和病历管理的无缝协调，从而提升护理质量和医生工作效率。
核心职责
- 临床文件与病历管理
- 接收、审查、标记并根据指定流程将文件请求（包括会诊记录、残疾申请和传票）传递给相应的团队和渠道。确保在 EMR 中准确归档并进行适当的跟进操作。
- 电话与消息管理
- 处理来电和消息（Athena “Admin Phone Messages”），根据既定协议进行升级或转交。
- 医疗记录协调
- 处理来自外部提供者的医疗记录，管理文件上传，索引到 EMR，并解决缺失或不完整的数据。根据需要与患者或提供者沟通跟进。此外，协调 Midi 的外部记录请求。该职位将负责所有涉及医疗记录的 Midi Health SOP 中的相关步骤。
- Slack 频道运营
- 监控和管理 Medical Records Slack 请求，通过标签分类案件，升级紧急事项，并按照团队协议维护案件关闭状态。
- 转诊处理
- 发起、跟踪并确认转诊和会诊订单。协调患者、转诊医生和 Midi 医生，确保及时完成。跟踪状态直至收到确认并关闭转诊流程。
- 诊疗后文件处理
- 执行所有在患者就诊后交付文件的工作流程。这些工作流程是自动化流程的安全保障。
任职要求
- 具有远程医疗运营、医疗助理支持或虚拟医疗行政的经验
- 熟练使用 EMR 系统（Athena）和 Slack 及多种通信平台
- 强大的组织能力，注重细节
- 出色的书面和口头沟通能力
- 熟悉医疗术语和 HIPAA 合规知识
- 基础技术能力（视频会议工具、远程医疗平台故障排查）
*优先考虑：
· 注册医疗助理行政（CMAA）
查看英文原文
Practice Assistant @ Midi Health 👩⚕️
📍 Remote (U.S.-Based) | Full-Time, Non-Exempt | Schedule: Monday - Friday, 8:30am - 4:30pm PST
We’re seeking a highly organized and detail‑oriented Practice Assistant to support clinical and administrative operations across Midi Health. This is a pivotal role ensuring seamless coordination of documents, patient requests, referrals, and records management — enhancing care delivery and clinician productivity.
Core Responsibilities
- Clinical Documents & Chart ManagementReceive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action.
- Administration of Phone & MessagingTriage inbound admin calls and messages (Athena “Admin Phone Messages”), escalate or route to appropriate team members following defined protocols.
- Medical Records CoordinationHandle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data. Communicate follow‑ups to patients or providers as needed. Additionally, coordinate Midi requests for external records. This role will be responsible for all medical records-related steps for any Midi Health SOPs that involve them.
- Slack Channel OperationsMonitor and manage Medical Records Slack requests by tagging cases, escalating urgent items, and ensuring case closure statuses are maintained following team protocols.
- Referrals ProcessingInitiate, track, and confirm referrals and consult orders. Coordinate between patients, referring providers, and Midi clinicians to ensure timely completion. Track status until receipt confirmation and close the referral loop.
- Post‑Visit DocumentsPerform all workflows that cover all document delivery to patients after their visit. These workflows are the safety net from our automated process.
Qualifications
- Experience in telehealth operations, medical assistant support, or virtual healthcare administration
- Proficiency with EMR systems (Athena) and Slack/multiple communication platforms
- Strong organizational skills with high attention to detail
- Excellent written and verbal communication
- Healthcare terminology and HIPAA compliance knowledge
- Basic technical proficiency (videoconference tools, telehealth platform troubleshooting)
*Preferred Qualifications:
- Certified Medical Assistant Administrative (CMAA) or equivalent
- Experience handling referrals and prior authorizations
- Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations
Skills & Competencies
- Adaptable multi-tasker capable of handling concurrent administration and clinical support workflows
- Empathetic, patient‑facing communication with clarity and courtesy
- Self‑starter with strong initiative and protocols mindset
- Comfortable using Slack, ticketing systems, and remote tools to triage requests
Hours: Monday - Friday, 8:30am - 4:30pm PST
What We Offer
- Compensation: $20/hr, full-time (40hr/week), non-exempt. Comp offering based on experience and other variables.
- Opportunity to join a fast-growing, mission-driven healthcare startup
- Health, dental, and paid time off benefits
- 100% remote work environment
At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at .
Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.
Please find our CCPA Privacy Notice for California Candidateshere.
Originally posted on Himalayas