客户服务代表（电子商务） | 临时岗位
Customer Service Representative (E-commerce) | Seasonal
工作方式：远程
合同类型：季节性（2027年11月2日至2027年1月29日）
设备：自备设备（BYOD）
时间表：待定（需接受夜班）
开始日期：2026年11月2日
客户代表的一天是怎样的？
- 通过电话、邮件或聊天快速且专业地回应客户咨询
- 向客户提供产品和服务的准确信息
- 及时高效地解决客户问题
- 跟进客户以确保其问题得到满意解决
- 在组织的CRM中正确且准确地记录客户互动
- 遵守公司政策和流程
- 达到或超过相关KPI的绩效目标
- 通过参与培训项目和持续学习模块，不断改进对产品、服务和流程的了解
- 根据需要与其他部门合作
- 始终保持积极、共情和专业的态度对待客户和同事
- 完成其他指派的任务
客户代表所需的资格有哪些？
- 有客户服务经验或同等经验
- 有6个月至1年以上客户服务经验，最好在呼叫中心环境
- 良好的沟通能力，包括口头和书面
- 熟练使用计算机和各种软件应用
- 熟悉CRM者优先
- 必须满足最低的BYOD（自带设备）和网络速度要求
- 有电子商务经验
- 有Zendesk经验者优先
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上述职责和责任以一般术语描述了该职位，不是最终的。职位持有人应接受可能随时需要的合理变更。
SupportNinja自豪地作为平等就业机会雇主，我们不基于种族、宗教、肤色、国籍、性别、性取向、性别认同、性别表达、年龄、退伍军人身份、残疾或其他适用的受法律保护的特征进行歧视，符合联邦、州或地方法律。
最初发布于喜马拉雅山
查看英文原文
Work Setup: Remote
Contract Type: Seasonal (November 2 - January 29, 2027)
Equipment: BYOD
Schedule: TBD (Must be open to night shift)
Start Date: November 2, 2026
What does a day in the life of a Customer Service Representative look like?
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information about products and services to customers
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications of a Customer Service Representative?
- Previous customer service experience or equivalent
- 6 months to 1+ years of previous customer service experience, preferably in a call center environment
- Good communication skills, both verbal and written
- Proficient in using computers and various software applications
- Knowledge and experience with a CRM preferred
- Must meet minimum BYOD (bring your own device) and internet speed specifications
- E-commerce experience
- Zendesk experience is a plus
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Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Originally posted on Himalayas