用户安全与风险运营分析师 - 全球响应（周末轮班）
User Safety & Risk Operations Analyst - Global Response (Weekend Shift)
关于团队
在OpenAI，我们的信任、安全与风险运营团队保护我们的产品、用户和公司免受滥用、欺诈、诈骗、监管不合规以及其他新兴风险的影响。我们位于运营、合规、用户信任和安全的交汇点，与法律、政策、工程、产品、市场推广和外部合作伙伴紧密合作，确保我们的平台对多元化、全球化的用户群体来说是安全、合规且值得信赖的。
组织内的全球安全响应运营团队为OpenAI的产品提供全天候的用户安全、风险和监管升级支持，处理需要人工判断和快速响应的最高优先级案件。该团队是OpenAI安全运营的核心升级管理和执行部门，确保我们的产品保持安全并符合我们的政策，同时为用户提供及时、富有同理心且一致的支持。
关于职位
我们正在寻找有经验的信任、安全和风险运营分析师，要求在以下一个或多个领域具备专业知识：政策执行和内容审核、欺诈和诈骗预防、开发者风险或隐私与监管升级。你将处于安全升级管理的第一线，帮助分类和解决紧急和敏感的案件。你将在各个专业领域、系统和流程中工作，以确保运营卓越，开发流程改进和自动化，并提出见解和趋势。
这个职位属于一个全天候的全球运营团队，需要按照标准的5天8小时工作周进行工作，每周需覆盖周末班次（例如，工作周涵盖周六至周三）。
我们采用每周3天在新加坡办公室工作的混合办公模式，并为新员工提供搬迁协助。
请注意：此职位可能涉及接触敏感内容，包括性、暴力或其他令人不适的内容。
在此职位中，您将：
- 处理并解决所有危害和风险领域的高优先级案件，确保按照政策和法律要求及时且适当的解决。
- 在多个系统和工具中操作，以管理用户报告和工单、内部升级和其他高优先级调查。
- 作为需要细致政策、法律或监管解读的升级事件的负责人。
- 识别并实施流程改进和自动化机会。
查看英文原文
ABOUT THE TEAM
At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base.
The Global Safety Response Operations team within the org provides 24/7 coverage for user safety, risk, and regulatory escalations across OpenAI’s products, handling the highest-priority cases that require human judgment and rapid response. The team operates as the core escalations management and delivery arm of OpenAI’s safety operations, ensuring that our products remain safe and aligned with our policies while enabling timely, empathetic, and consistent user support.
ABOUT THE ROLE
We’re looking for experienced Trust, Safety, and Risk Operations analysts who have subject matter expertise in one or more of the following areas: policy enforcement and content moderation, fraud and scam prevention, developer risk, or privacy and regulatory escalations. You’ll be on the front lines of safety escalation management, helping to triage and resolve urgent and sensitive cases. You’ll work across subject matter areas, systems, and processes to ensure operational excellence, develop process improvements and automations, and surface insights and trends.
This role is part of a 24/7 global operation team and will be expected to work a standard 5x8 work week, which includes covering the weekend shift each week (e.g., work weeks covering Saturday - Wednesday)
We use a hybrid work model of 3 days in the Singapore office per week and offer relocation assistance to new employees.
Please note: This role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing.
IN THIS ROLE, YOU WILL:
- Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements.
- Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations.
- Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.
- Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage.
- Conduct quality reviews and provide feedback to improve consistency across global teams.
- Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements.
- Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations.
- Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed.
YOU MIGHT THRIVE IN THIS ROLE IF YOU:
- Have 5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations.
- Have experience working in incident response, law enforcement response, or escalations management.
- Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact.
- Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks.
- Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes.
- Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence.
- Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts.
- Thrive in ambiguous, high-autonomy environments and balance speed with diligence.
- Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.