CEG AMS 合作伙伴组合卓越负责人
CEG AMS Partner Portfolio Excellence Lead
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流程，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一种AI原生文化，让技术和人才 unstoppable 一起前进。我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
CEG AMS 合作伙伴组合卓越负责人
职位描述
角色职责
CEG 美洲（AMS）合作伙伴组合卓越负责人负责AMS合作伙伴组合和联合销售策略的日常执行。该角色将战略合作伙伴与合格的客户机会对齐，将AMS需求转化为可操作的组合和容量需求，并确保合作伙伴承诺针对最高价值的客户和业务需求进行部署。
该角色在AMS销售、客户、服务、交付、运营、GPC和合作伙伴团队之间协作，保持对管道、分配、利用率和组合健康状况的清晰视图。该角色消除执行障碍，领导合作伙伴业务评审，并将市场中的需求与全球组合治理连接起来，使合作伙伴投资转化为可衡量的管道、客户成果和回报。
该角色作为CEG地理区域与合作伙伴组合执行的交汇点，将CEG需求、交付匹配和合作伙伴容量与GPC的合作伙伴赋能和生态系统准备工作的内容连接起来，同时保持CEG交付卓越与GPC合作伙伴能力建设之间的清晰所有权边界。
职责
- 负责AMS合作伙伴组合和联合销售策略的日常执行，将战略合作伙伴与合格的客户和账户机会对齐。
- 与服务销售主管合作，建立并维护AMS合作伙伴影响的管道、合作伙伴分配、承诺的容量、利用率、交付需求和组合风险的集成视图。
- 与AMS销售和客户团队合作，识别适合合作伙伴的机会，明确合作伙伴的价值，并调动合适的内部和合作伙伴利益相关者。
- 与GPC和区域合作伙伴销售团队紧密合作，
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#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
CEG AMS Partner Portfolio Excellence Lead
Job Description
The Role
The CEG Americas (AMS) Partner Portfolio Excellence Lead owns the operational execution of the AMS partner portfolio and co-sell motion. The role aligns strategic partners to qualified account opportunities, converts AMS demand into actionable portfolio and capacity requirements, and helps ensure Partner commitments are deployed against the highest-value customer and business needs.
Working across AMS sales, account, services, delivery, operations, GPC, and partner teams, the Senior Manager maintains a clear view of pipeline, allocation, utilization, and portfolio health. The role removes execution blockers, leads partner business reviews, and connects in-market demand with global portfolio governance so that partner investments translate into measurable pipeline, customer outcomes, and return.
The role serves as the CEG geo interlock point for partner portfolio execution, connecting CEG demand, delivery fit, and partner capacity with GPC’s partner enablement and ecosystem readiness work while maintaining clear ownership boundaries between CEG delivery excellence and GPC partner capability-building.
Responsibilities
- Own day-to-day execution of the AMS partner portfolio and co-sell motion, aligning strategic partners to qualified customer and account opportunities.
- Work with Services Sales Executives to build and maintain an integrated view of AMS partner-influenced pipeline, Partner allocations, committed capacity, utilization, delivery demand, and portfolio risks.
- Partner with AMS sales and account teams to identify partner-suitable opportunities, clarify partner value, and mobilize the right internal and partner stakeholders.
- Partner closely with GPC and geo partner sales teams to ensure partners have the enablement, capability signals, and ecosystem readiness needed to support CEG portfolio execution, while maintaining clear ownership boundaries between CEG delivery excellence and GPC partner enablement.
- Apply global commercial governance and account planning frameworks to AMS opportunities and partner relationships.
- Lead AMS partner business reviews, translating portfolio data into decisions, actions, owners, and follow-through rather than status reporting alone.
- Provide the AMS demand signal to Global Partner Portfolio Management so capacity and investment commitments are allocated where account and customer needs are strongest.
- Coordinate with Field Partner Operations to validate partner capacity, readiness, utilization, spend, forecast, onboarding status, and reporting accuracy.
- Coordinate with Partner Delivery leadership to check delivery capability, quality history, staffing readiness, and governance requirements before partner handoff, while leaving delivery readiness approval with the accountable Delivery Director.
- Remove commercial and operational blockers that slow partner co-sell execution, escalating material issues when required.
- Ensure portfolio decisions consider expected customer benefit, delivery fit, capability, and return on investment, not only available funding or capacity.
- Support joint account planning, partner opportunity reviews, pipeline inspections, and executive sponsorship for priority partner pursuits.
- Maintain clear portfolio documentation, decision logs, action tracking, and executive reporting for AMS leadership and global stakeholders.
- Identify opportunities to improve portfolio segmentation, opportunity routing, co-sell processes, analytics, and partner business review effectiveness.
#### Qualifications
- Demonstrated experience in partner portfolio management, co-sell execution, services sales operations, partner strategy, commercial operations, or a related role in a technology or SaaS environment.
- Experience working with account teams and partners to develop, qualify, advance, and govern partner-attached opportunities.
- Strong commercial and financial acumen, including pipeline management, investment allocation, capacity planning, forecasting, utilization, and return-on-investment analysis.
- Proven ability to synthesize portfolio data into clear recommendations, trade-offs, and executive decisions.
- Experience leading partner business reviews, account planning cadences, pipeline inspections, and cross-functional action tracking.
- Ability to coordinate across sales, delivery, operations, finance, customer success, GPC, and partner stakeholders to align portfolio execution with partner enablement and readiness activities in a matrixed environment.
- Strong understanding of the handoff between co-sell execution, contracting, capacity confirmation, delivery readiness, and post-sale governance.
- Excellent stakeholder management, communication, facilitation, and problem-solving skills.
- Demonstrated operational rigor, including maintaining accurate forecasts, portfolio records, decision logs, and follow-through on commitments.
- Knowledge of, or ability to rapidly develop proficiency in, ServiceNow’s platform, products, customer lifecycle, and partner ecosystem.
- Ability to operate across multiple AMS markets, balance competing priorities, and make progress through ambiguity.
- 6-8 years of relevant experience in partner management, sales operations, portfolio management, services strategy, or a related commercial role.
Preferred Qualifications
- Experience with partner investment, capacity commitment, co-sell, or services funding models.
- Experience working with global systems integrators or other strategic technology and services partners.
- Familiarity with enterprise SaaS, professional services, customer success, adoption, and value realization motions.
- Experience building or scaling a partner pipeline, allocation, and portfolio performance management process.
- Advanced proficiency with CRM, pipeline analytics, forecasting, dashboarding, and executive reporting tools.
- Relevant certifications or formal training in finance, sales operations, partner management, program management, or analytics.
For positions in this location, we offer a base pay of **$148,900 - $260,600**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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