北美销售协调员
Sales Coordinator North America
协调员为全球销售团队工作。该职位的主要目标是协助销售团队推动Relais & Châteaux会员酒店在旅游行业中的推广，并确保会员酒店从全球销售努力中获得最大收益。
协调员远程办公，理想情况下位于美国东部时间区。
销售团队支持
- 协助北美销售团队从旅游行业增长收入并最大化市场份额
- 协助策划和执行各种活动、展示、销售冲刺、任务、会议和FAM旅行，涉及北美销售团队及可能的其他市场。这包括但不限于场地选择、印刷（胸牌和标识）以及必要时的现场协助
- 与国际总监、北美及地区销售经理以及可能的其他市场合作，分析与收入生产相关的报告
- 在北美销售经理参加销售活动或休假期间，协助其处理客户事务
- 协助全球和国际销售总监进行重点客户管理任务，特别是美国运通和渣打旅行
- 与巴黎财务部门合作，跟踪会员酒店的活动付款情况
- 协助国际总监和全球总监处理所有行政和组织事务，并与巴黎的销售B2BCoordinator协作
- 协助销售团队处理美国和加拿大旅行社的佣金查询
- 协助北美销售经理更新CRM并使用Eventmaker管理活动，用于跟踪和报告
- 协助北美销售经理更新首选合作伙伴计划中参与会员名单，并与SynXis团队合作确保承诺参与该计划的会员酒店符合要求
- 协助北美VIP旅行社通过R&C中央预订/SynXis确认Relais & Châteaux会员酒店，同时与预订团队紧密合作
- 通过口头和书面方式与Relais & Châteaux会员酒店和餐厅，以及总部的Relais & Châteaux团队建立有效的合作关系
- 我们正在寻找一位在协调、高管支持或类似行政角色方面有丰富经验的专业人士
- 优秀的组织能力，注重细节，能够管理多个优先级任务
查看英文原文
The coordinator works for the Global Sales team. The key objective of this role is to assist the sales team in their mission to promote Relais & Châteaux member hotels to the travel trade and ensure that the member hotels receive maximum benefit from the global sales effort.
The coordinator works remotely, ideally in the Eastern Time Zone of the USA.
Sale Team support
- Assist the North American sales team to grow revenue and maximize market share from the travel community for Relais & Châteaux member hotels
- Assist in planning and execution of various events, showcases, sales blitzes, missions, conferences, and FAM trips that involve the North American sales team and possibly other markets. This will include, but not be limited to venue selection, printing (badges and signage) and onsite assistance when necessary
- Work with International director, North America and regional sales managers and possibly other markets on analysis of reports pertaining to revenue production
- Assist North American sales managers with clients when they are attending sales events or on holidays and are out of office
- Assist Global and International Sales Directors with key account management tasks, specifically American Express and Chase Travel
- Work closely with Paris accounting on tracking payments by members for events
- Assist the International Director and Global Director in all aspects of administrative and organizational tasks along with Sales B2BCoordinator in Paris
- Assist sales team with commission inquiries from travel agencies in the US and in Canada.
- Assist North American sales managers with updating CRM and managing events in Eventmaker for tracking and reporting purposes
- Assist North American sales managers with updating preferred partner program list of participating members and work with SynXis team to assure compliance by member hotels that have committed to the program
- Assist VIP agencies in North America with confirming Relais & Châteaux member hotels through R&C central reservations/SynXis while working closely with the reservations team
- Build effective working relationships with the Relais & Châteaux member hotels and restaurants, and Relais & Châteaux teams at HQ through verbal and written means
- We are seeking an experienced professional with a proven track record in coordination, executive support, or a similar administrative role
- Excellent organizational skills, attention to detail, and the ability to manage multiple priorities are critical to success in this role
- Experience in the Luxury hospitality industry preferred
- The role requires a high level of professionalism, diplomacy, and interpersonal skills when interacting with our member properties and key stakeholders
- Excellent written and oral communication skills
- Self-motivator with the ability to work independently and as a team player
- Fluency in English required, plus preference for second language fluency (ideally French and/or Spanish)
- Excellent working knowledge of both PowerPoint and Excel for presentations and reporting.
WHY JOIN US?
Join an iconic international luxury brand and gain exposure to the full scope of sales coordination within a global hospitality network. This role offers meaningful interactions with prestigious member properties, opportunities to travel, and the chance to build a unique foundation for future career growth in luxury hospitality and commercial functions.
Joining Relais & Châteaux means working for a purpose‑driven brand built on strong values, within a stimulating professional environment and an international network renowned for excellence.
Our employees benefit from dedicated perks designed to promote well‑being, engagement, and inspiration. These include an exclusive internal program that allows teams to experience the Relais & Châteaux collection firsthand and enjoy unique, enriching stays, as well as access to special offers from carefully selected partners in the areas of lifestyle, wellness, and gastronomy.
Beyond benefits, we offer a people‑centered, high‑standard, and supportive work environment that encourages both professional and personal development.
Work location: ideally New York City, or East Coast of the United States
Relais & Châteaux is an exceptional worldwide collection of 580 unique, independently operated hotels and restaurants, united by strong values and a devotion to excellence across every aspect of hospitality.
Originating in France in 1954, and now present in 65 countries, the Association works to celebrate the distinct art de vivre of every global destination. Led by passionate hoteliers, chefs and restaurateurs, each of its properties cultivates a meaningful sense of place by nurturing its individual cultural, gastronomic and environmental heritage and collaborating with local artisans.
With many of its properties run by families, who pass their savoir-faire down from one generation to the next, Relais & Châteaux represents an evolving legacy of memorable travel experiences, in harmony with all life on Earth.
Originally posted on Himalayas