远程 - Microsoft 365 / SharePoint 技术支持专员 - 美国公民
Remote - Microsoft 365 / SharePoint Technical Support Specialist - US Citizenshi
客户：美国国税局
地点：远程
职位概述
Booker DiMaio 正在为一项新获得的美国国税局合同组建技术支援团队，该合同支持 SharePoint Online 和 Microsoft 365。我们正在寻找一名 Microsoft 365 / SharePoint 技术支援专家，为用户提供及时的技术支持、平台监控、问题识别和用户协助。该职位将与更广泛的技团队合作，监控平台健康状况，响应用户问题，必要时升级技术问题，并帮助维持稳定的一日服务交付。
安全/资格要求
· 美国公民或合法永久居民，且从作为 LPR 合法入境之日起，需有连续三年的美国居住经历。
- 必须具备获得并保持 IRS 类似员工访问权限的资格，并成功完成所需的中等风险背景调查和安全审查流程。
- 选定后将启动背景调查和入职要求。
- 必须成功完成适用的 IRS 人员安全要求，包括指纹采集、安全培训及相关审查要求。
- IRS 类似员工访问权限受适用的 IRS 资格和适宜性要求约束，并须在整个合同期内保持有效。
所需资质
· 具有支持美国联邦政府项目或联邦政府客户的实际专业经验。
- 有提供客服台、技术支持、系统支持或平台监控的经验。
- 强大的故障排除和解决问题能力。
- 能够与技术人员和非技术人员有效沟通。
- 注重细节并具有良好的跟进能力。
- 能够记录问题并在既定的支持流程中有效工作。
- 具有支持 Microsoft 365、SharePoint 或相关企业平台的经验者优先。
主要职责
· 为所支持平台和应用的用户提供客服台和技术支持。
- 监控平台和服务性能，识别需要关注的问题。
- 排查用户和平台问题，并在职责范围内解决这些问题。
- 记录事件、请求、解决方案和常见问题。
- 将复杂的技术问题升级至相应的技术专家和开发人员。
- 协助用户支持和访问问题处理
查看英文原文
Client: Internal Revenue Service
Location: Remote
Position Overview
Booker DiMaio is building a technical support team for a newly awarded Internal Revenue Service contract supporting SharePoint Online and Microsoft 365. We are seeking a Microsoft 365 / SharePoint Technical Support Specialist professional to provide responsive technical support, platform monitoring, issue identification, and user assistance. This position will work with the broader technical team to monitor platform health, respond to user issues, escalate technical problems when necessary, and help maintain reliable day-to-day service delivery.
Security / Eligibility Requirements
· U.S. citizenship or Lawful Permanent Resident status with at least three consecutive years of U.S. residency from the date of legal entry as an LPR.
- Must be eligible to obtain and maintain IRS staff-like access and successfully complete the required Moderate Risk background investigation and security screening process.
- Background investigation and onboarding requirements will be initiated following selection.
- Must successfully complete applicable IRS personnel-security requirements, including fingerprinting, security training, and related screening requirements.
- IRS staff-like access is subject to applicable IRS eligibility and suitability requirements and must be maintained for the duration of the engagement.
Required Qualifications
· Demonstrated professional experience supporting U.S. Federal Government programs or federal government customers.
- Experience providing help desk, technical support, systems support, or platform monitoring.
- Strong troubleshooting and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical users.
- Strong attention to detail and follow-through.
- Ability to document issues and work effectively within an established support process.
- Experience supporting Microsoft 365, SharePoint, or related enterprise platforms is preferred.
Key Responsibilities
· Provide help desk and technical support for users of supported platforms and applications.
- Monitor platform and service performance and identify issues requiring attention.
- Troubleshoot user and platform problems and resolve issues within the scope of responsibility.
- Document incidents, requests, resolutions, and recurring issues.
- Escalate complex technical issues to appropriate technical SMEs and development staff.
- Assist with user support, access issues, basic configuration, and operational tasks.
- Communicate clearly with users and technical team members regarding status and resolution.
- Support reliable, responsive day-to-day operation of the technical environment
Originally posted on Himalayas