IT顾问
IT Consultant
我们是一家年轻、快速发展的IT咨询公司。对于我们的客户而言，我们在客户支持、CRM和BI领域是问题解决者。我们通过大量的创造力、透明度和雄心壮志实现这一目标，这使我们成为从初创公司到大型企业的可靠合作伙伴。
留下你的足迹
- 通过你在创造力、雄心和勤奋方面的优势，你将与我们共同取得卓越的成就，并不断将LW推向新的高度。
- 与我们在一起，你会被看作真实的自己。每个人都很重要，每个人都能带来改变！
你的才能
无论是作为客户成功经理、IT顾问、IT顾问、IT项目经理还是客户经理：
你对云软件集成（包括API文档）有扎实的技术理解，并对现代客户成功流程感兴趣。
- 你有从入职到续约的策略性客户管理经验。
- 你具有战略思维，对长期客户支持和发展有深刻理解。
- 你有丰富的Zendesk知识，至少3-5年经验，最好是管理员。
- 在人工智能（AI）领域有知识是一个很大的加分项——我们更青睐已经有这方面深入经验或能带来相应技能的候选人。
- 你在客户管理中主动出击，能及早发现潜在问题和挑战，并独立制定措施。
- 母语级别的德语能力是必须的，良好的英语能力是必需的。
- 你是善于突破常规的问题解决者。
- 你自信、有抱负，并能独立工作。
- 你居住在德国、瑞士、奥地利或西班牙。
产生影响
- 客户成功领域的云软件战略和技术咨询
- 实施和优化软件解决方案以实现可持续的客户支持
- 建立和维护以价值和增长为重点的长期客户关系
- 在客户旅程中主动识别优化潜力
- 客户与开发团队之间的接口
- 开发创意解决方案，并作为现代IT和客户成功流程的发起人
为什么选择Leafworks
我们是一支国际化、多元化、志同道合的团队。我们首先关注人的方面，然后才是技能，顺序如此。无论你的教育背景、年龄、居住地、来自哪里或简历是什么样子：请做真实的自己！
查看英文原文
WHO WE ARE
We are a young, fast-growing IT consulting company. For our clients, we are problem solvers in the areas of Customer Service, CRM, and BI. We achieve this with a great deal of creativity, transparency, and ambition, which makes us proven partners for clients ranging from start-ups to large corporations.
LEAVE YOUR FOOTPRINT
- Through your strengths in creativity, ambition, and diligence, you will achieve great things with us and constantly take LW to the next level.
- With us, you will be perceived as the person you are. Everyone counts, everyone makes a difference!
YOUR TALENT
Whether as a Customer Success Manager, IT Consultant, IT Advisor, IT Project Manager, or Account Manager:
You have a sound technical understanding of cloud software integration (including API documentation) and are interested in modern Customer Success processes.
- You have deep experience in strategic client management from onboarding to renewal.
- You think strategically and have a strong understanding of long-term client support and development.
- You have extensive Zendesk knowledge, at least 3-5 years ideally as an admin.
- Knowledge in the field of Artificial Intelligence (AI) is a big plus – we prefer candidates who already have deeper experience here or bring corresponding skills to their profile.
- You act proactively in client management, identify potential and challenges early on, and independently derive measures.
- Native-level German skills are a must, very good English skills are mandatory.
- You are an "outside-the-box" problem solver.
- You have a confident demeanor, are ambitious, and work independently.
- You reside in Germany, Switzerland, Austria, or Spain.
HAVE AN IMPACT
- Strategic and technical consulting for cloud software in the area of Customer Success
- Implementation and optimization of software solutions for sustainable client support
- Building and maintaining long-term client relationships with a focus on added value and growth
- Proactive identification of optimization potential along the customer journey
- Interface between client and development
- Development of creative solutions and acting as an initiator for modern IT and Customer Success processes
WHY LEAFWORKS
We are an international, diverse, like-minded team. We look at the human side first and then at the skills, in that order. Regardless of your education, age, where you live, where you come from, or what your resume looks like: Come as you are and be yourself!
- **Micro-management is not your style?** Neither is it ours: You can manage your own working hours and we work 100% remotely. Fancy co-working with LWees near you every now and then? You are welcome anytime.
- **The result counts**: You decide how you work.
- **Basis of trust**: Trust is everything. Period.
- **Remote is where the magic happens**: You get the equipment you need to work.
- **Get to the Next level**: Further education, training, or courses? Talk to us directly, that is part of it too.
- **Stay connected**: Through regular exchange and feedback talks, we live transparency and openness.
- **Prepare for challenges**: You won't find boring projects with us. Be prepared to step out of your comfort zone.
- **Here to stay**: We build on long-term cooperation. We do not have fixed-term employment contracts.
- **Dress code**: No thanks.
- **The WE counts**: Through numerous co-working sessions and team events in Germany and abroad, we strengthen our cohesion and our very special LW culture.
- **Get started right away**: An onboarding process that helps you settle in. Your onboarding buddy will be by your side from day one.
Sounds cool? Great, then just send us your resume. We don't need a cover letter!