季节性质量保证代表
Seasonal Quality Assurance Representative
TRANZACT 是一家领先的直面消费者保险服务公司，专注于 Medicare Advantage、Medicare Supplement 和 Life & Supplemental 保险产品的分销。我们的重点是利用由超过 3,000 名专业人士组成的高技能团队，为我们的保险公司合作伙伴提供创新解决方案，并为消费者提供一流的体验。
我们与美国一些最大的保险公司合作，以吸引、教育并连接消费者。我们由分析师、作家、工程师、设计师、业务负责人、数据科学家和销售人员组成的多元化团队共同努力，打造富有洞察力、数据驱动且有效的营销、技术、销售和服务策略。这些努力使 TRANZACT 获得了行业知名企业的认可，并赢得了奖项。
当你成为 TRANZACT 的一员时，你将加入一个追求卓越、信守承诺并热爱共同成功的热情团队。我们的文化建立在一个简单的原则——“保持真实”之上，这意味着保持真诚、遵守承诺，并有勇气做出艰难的决定。“保持真实”的价值观对我们来说意义重大。我们具有创业精神，节奏快速，并赋予员工力量。我们知道如何推动事情进展，并深知我们的员工始终是我们成功的关键。
QA 代表（临时） TRANZACT | 远程/居家办公 | 全职工作，临时性质：截至 2026 年 12 月 8 日，可能延长至 2027 年初
时间安排：周一至周五，每周 40 小时以上
薪资：每小时 12.00 至 13.00 美元
职位简介
QA 代表负责监控我们市场团队的销售和注册活动，以确保符合法律、监管和保险公司特定的要求，以及遵循批准的脚本。
主要职责
- 在计算机系统中查找客户数据，包括通话录音、注册申请和评分表
- 搜索已批准的网站，以验证向客户提供的信息准确性
- 熟悉所负责计划的产品和合规要求
- 记录发现并提供清晰、客观的书面结论说明
- 根据内部和外部来源的指控进行销售/注册审计
- 所需资格
- 高中文凭或 GED，或同等教育和经验组合
- 1 年以上客户服务经验
- 基础
查看英文原文
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.
We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.
When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions. Our “Be Real” values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.
QA Representative (Seasonal) TRANZACT | Remote/Work From Home | Full-Time Hours, Temporary Duration: Through 12/8/2026, with possible extension into early 2027 Schedule: Monday–Friday, 40+ hours/week Pay: $12.00–$13.00/hour
About the Role The QA Representative monitors the sales and enrollment activities of our marketing staff to ensure compliance with legal, regulatory, and carrier-specific requirements, as well as adherence to approved scripts. Key Responsibilities
- Navigate computer systems to locate customer data, including call recordings, enrollment applications, and scorecards
- Search approved websites to verify the accuracy of information presented to customers
- Maintain a thorough understanding of the products and compliance requirements for assigned plans
- Document findings and provide clear, factual written explanations of conclusions
- Conduct sales/enrollment audits in response to allegations from internal and external sources
Required Qualifications
- High school diploma or GED, or equivalent combination of education and experience
- 1+ year of customer service experience
- Basic computer skills with typing speed of at least 20 WPM
- Proficiency with Windows, Microsoft Office, email, and internet navigation
- Familiarity with contact management systems and internet software
- Strong written communication skills, including grammar, clarity, and the ability to present findings
- Basic math skills (add, subtract, multiply, divide; compute rate, ratio, percent; interpret bar graphs)
- Ability to follow written, oral, or diagrammed instructions and apply common-sense reasoning
- Clear verbal communication skills, especially for phone/headset use
Preferred:
· experience with insurance products (e.g., Medicare, life insurance)
Core Competencies
- Ethics & Integrity – Treats others with respect; works with honesty and upholds organizational values
- Judgment & Reasoning – Makes sound, timely decisions and applies ethical reasoning to varied scenarios
- Quality & Accuracy – Demonstrates thoroughness and attention to detail; continuously improves performance
- Adaptability – Adjusts to changing priorities, competing demands, and unexpected situations
- Dependability – Reliable attendance, follows instructions, and takes ownership of tasks
- Communication – Writes and speaks clearly; adapts style to the audience
Additional Skills
- Ability to work independently and multitask
- Strong problem-solving abilities
- Detail-oriented with a results-driven mindset
Supervisory Responsibility This position has no supervisory responsibilities.
By applying to this job, you consent to receive text messages from our recruitment team regarding job opportunities and updates as part of the hiring process. Message and data rates may apply. TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Equal Opportunity Employer/Disability/Vet
TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Equal Opportunity Employer/Disability/Vet
Originally posted on Himalayas