EMS软件培训师
EMS Software Trainer
**加入 Ninth Brain 的使命，成为 EMS 软件培训师！**
**远程职位 – 仅限密歇根州居民**
这是一个全远程职位；但是，候选人**必须目前居住在密歇根州**才能被考虑。
**帮助塑造 EMS 专业人士每天使用技术的方式。**
在 Ninth Brain Suite，我们开发软件，帮助 EMS 机构减少行政工作时间，更多地支持他们的团队和社区。作为 EMS 软件培训师，你所做的不仅仅是提供培训——你将成为客户的可信赖伙伴，帮助他们解决实际的运营挑战，并充分利用他们每天使用的工具。
我们寻找一位充满好奇心、以关系为导向、并因帮助他人成功而充满动力的人。一个能够自信地引导对话、建立信任、清晰传达复杂概念并创造引人入胜的学习体验的人。
在这个职位中，你将主导入职和培训计划，参与客户沟通和教育内容的撰写，参与行业讨论，参加行业会议，并带回有助于改善客户体验和我们产品的见解。
如果你正在寻找一个可以影响客户如何学习、采用和成功使用软件的角色——而不仅仅是在遵循脚本——这就是你的机会。
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**你将做什么**
**提供有影响力的培训和客户体验**
- 主持引人入胜的虚拟培训课程，增强客户信心和产品专业知识
- 以周到、结构化的方法引导新客户完成入职流程
- 举办网络研讨会，突出关键功能和与行业相关的主题
**建立牢固的客户关系**
- 深入了解客户运营、目标和挑战
- 成为值得信赖的顾问——预见需求并提供解决方案
- 确保每一次互动都让客户感到被支持、被赋权和被重视
**利用行业洞察**
- 利用你的 EMS 经验与客户建立联系并有效沟通
- 将现实世界的工作流程转化为有意义的软件用例
- 收集客户的反馈并倡导改进
**内部协作与贡献**
- 与内部团队合作，改进培训流程和客户体验
- 使用 CRM 和 Jira 等工具跟踪进度、客户参与度和项目
- 用严谨的语气、清晰的表达和故事性创作出精美的书面内容——无论是编写客户内容
查看英文原文
**Join Our Mission as an EMS Software Trainer at Ninth Brain!**
**Remote Opportunity – Michigan Residents Only**
This is a fully remote position; however, candidates **must currently reside in Michigan** to be considered.
**Help shape how EMS professionals use technology every day.**
At Ninth Brain Suite, we build software that helps EMS agencies spend less time on administration and more time supporting their crews and communities. As an EMS Software Trainer, you’ll do more than deliver training—you’ll become a trusted partner to clients, helping them solve real operational challenges and get the most from the tools they use every day.
We’re looking for someone who is curious, relationship-driven, and energized by helping others succeed. Someone who can confidently lead conversations, build trust, communicate complex ideas clearly, and create engaging learning experiences.
In this role, you’ll lead onboarding and training initiatives, contribute to client communications and educational content, participate in industry conversations, attend conferences, and bring back insights that help shape both the client experience and our product.
If you’re looking for a role where you can influence how clients learn, adopt, and succeed with software—not just follow a script—this is the opportunity for you.
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**What You’ll Do**
**Deliver impactful training and client experiences**
- Lead engaging virtual training sessions that build client confidence and product expertise
- Guide new clients through onboarding with a thoughtful, structured approach
- Present webinars that highlight key features and industry-relevant topics
**Build strong client relationships**
- Develop deep understanding of client operations, goals, and challenges
- Act as a trusted advisor—anticipating needs and delivering solutions
- Ensure every interaction leaves clients feeling supported, empowered, and valued
**Leverage industry insight**
- Use your EMS experience to connect with clients and communicate effectively
- Translate real-world workflows into meaningful software use cases
- Gather feedback from clients and advocate for improvements
**Collaborate and contribute internally**
- Partner with internal teams to improve training processes and client experience
- Use tools like CRM and Jira to track progress, client engagement, and initiatives
- Create polished, engaging written content with a strong attention to tone, clarity, and storytelling—whether developing client communications, updating manuals, or explaining complex workflows
- Maintain accurate training records and client documentation
**Represent Ninth Brain in the industry**
- Travel to 1-4 healthcare industry-specific conferences per year
- Engage with clients and prospects while representing the brand
- Build relationships with industry leaders, partners, and vendors
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**Ideal Candidate Traits**
**Client-Centered Mindset** – You genuinely care about client success and go beyond answering questions—you build relationships and trust.
**Engaging Communicator** – You’re confident presenting to groups, leading conversations, and adapting your approach based on your audience.
**EMS Industry Insider** – You understand the challenges, workflows, and language of EMS professionals and use that insight to guide your work.
**Training Advocate** – You don’t just deliver information—you create experiences that help people learn, retain, and apply knowledge.
**Proactive Problem Solver** – You take initiative, anticipate needs, and actively work to improve both training and the client experience.
**Collaborative Partner** – You enjoy working across teams, sharing insights, and contributing to continuous improvement.
**Strong Written Storyteller** – You can take complex workflows, technical concepts, and product changes and turn them into clear, engaging content. Whether writing client communications, training materials, release notes, or documentation, you know how to adapt your voice for the audience and make information easy to understand.
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**What We’re Looking For**
- 5+ years of experience in Emergency Medical Services (required)
- Leadership or administrative experience (e.g., Field Supervisor, Operations Manager, Educator) preferred
- Strong presentation, communication, and relationship-building skills
- Proven ability to manage multiple priorities in a fast-paced environment
- Experience in training, customer service, or client-facing roles (2+ years preferred)
- Ability to confidently engage with stakeholders at all organizational levels
- Proficiency with tools like PowerPoint, Excel, CRM systems, and task management software
- Exceptional written communication and creative writing skills with the ability to simplify complex topics
- Willingness to travel for conferences and industry events (1–4 per year)
- Self-starter mindset with strong organizational and problem-solving skills in a remote environment
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**Bonus Skills (Not Required, But Nice to Have)**
- Experience with software demonstrations or SaaS platforms
- Familiarity with CRM analytics and reporting
- Experience managing webinars or virtual learning environments
- Background in process improvement or training development
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**Tools & Platforms You’ll Use**
- CRM platforms
- Jira
- Zoom and virtual training tools
- Microsoft Office Suite (PowerPoint, Excel)
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**What You’ll Get**
- Competitive salary based on experience and skill level
- Medical, dental, and vision coverage
- 401(k) retirement plan with company matching
- Parental Leave
- Disability Insurance
- Group and Voluntary Life Insurance
- A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO
- Monthly stipend to offset phone and internet services for working remotely
- Monday to Friday schedule (except when traveling for conferences)
- Work from the comfort of your home office
- Stay connected with the team via phone, Zoom chat, and scheduled meetings
- Fun in-person company quarterly outings
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**Ready to help first responders succeed with smarter tools?**
Apply today and be part of a mission-driven team dedicated to supporting the EMS community through meaningful training and partnership.
Ninth Brain is a professional services firm that enables first responder organizations to focus on what’s important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more.