技术支援专员
POOLING: Technical Support Specialist
我们正在寻找一位富有同理心、耐心且技术娴熟的人员，加入我们的团队，担任我们顶级客户的技术支持专员。
在这一关键岗位中，您将通过电子邮件、聊天和电话为客户提供卓越的技术支持。该职位适合具备出色书面和口头沟通能力、以客户为中心，并能在快节奏的远程环境中工作的人员。
主要职责
- 售后支持处理：
- 通过电子邮件回复支持工单，为客户提供及时、准确且富有同理心的帮助。
- 处理来电支持，提供有效的解决方案和优质客户服务。
- 保持高水平的产品知识，以有效协助客户咨询。
- 客户服务：
- 提供卓越的客户服务和支持，确保客户满意度和忠诚度。
- 在必要时跟进客户互动，确保问题解决和满意。
- 在必要时将复杂问题转交给相关部门。
- 行政与报告：
- 准确记录客户互动、交易、评论和投诉。
- 提供关于客户服务问题和产品反馈的定期报告。
资格与经验
- 至少2年技术及客服相关工作经验
- 熟悉CRM/工单系统
- 出色的沟通能力，包括书面和口头表达
- 精通使用聊天、邮件和电话系统
- 熟悉技术术语和概念
- 能够独立工作并在团队环境中协作
- 以客户服务为导向的心态
- 强大的问题解决能力
- 具有IT行业经验者优先
技术要求
- 自备设备（笔记本电脑或台式机），至少配备i7处理器、16GB内存，并有备用设备
- 稳定的网络连接（上传和下载速度至少100 MBPS）
- 合适的家庭办公环境和降噪耳机。
薪酬待遇
- 根据技能和经验提供具有竞争力的薪资
- 永久远程办公
- 白班：澳大利亚营业时间（约早上7:00 - 下午4:00 PHT）
- 年度绩效评估
如果您是一位积极进取、以客户为中心并热爱技术的人员，我们鼓励您申请这个令人兴奋的机会。加入Three Peaks International Pty Ltd的团队，将您的技术支持职业生涯推向新的高度。
关于我们
Three Peaks International Pty Ltd
查看英文原文
We are seeking a compassionate, patient, and tech-savvy individual to join our team as a Technical Support Specialist for once of our top clients.
In this vital role, you will be responsible for providing exceptional technical support to our customers through email, chat, and phone. This position is ideal for someone with outstanding written and verbal communication skills, who is customer-focused and comfortable working in a fast-paced, remote environment.
Key Responsibilities
- Inbound Support Handling:
- Respond to support tickets via email, providing timely, accurate, and empathetic assistance to customers.
- Handle inbound support calls, offering effective problem-solving solutions and excellent customer service.
- Maintain a high level of product knowledge to assist with customer inquiries effectively.
- Customer Service:
- Provide exceptional customer service and support, ensuring customer satisfaction and loyalty.
- Follow up on customer interactions when necessary to ensure resolution and satisfaction.
- Escalate complex issues to the relevant departments when necessary.
- Administration and Reporting:
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Provide regular reports on customer service issues and product feedback.
- Qualifications and Experience
- Minimum of 2 years' experience in a technical and customer support role
- Familiarity with CRM/ticketing systems
- Excellent communication skills, both written and verbal
- Proficient in using chat, email, and phone systems
- Knowledge of technical terminology and concepts
- Ability to work independently and in a team environment
- Customer service-oriented mindset
- Strong problem-solving abilities
- Experience in the IT industry is a plus
Technical Requirements
- Has own equipment (Laptop or Desktop) at least core i7 with 16 GB RAM and a back-up equipment
- Stable internet connection (at least 100 MBPS upload and download)
- Conducive home-office work set-up and noise canceling headset.
On Offer
- Competitive pay, based to skills and experience
- Permanent remote setup
- Day shift: AU Business Hours (approx. 7:00 AM – 4:00 PM PHT)
- Annual performance review
If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Join our team at Three Peaks International Pty Ltd and take your technical support career to the next level.
About us
Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration. Simply put, we help businesses grow by providing them the staff they need that gets the job done.
Originally posted on Himalayas