业务关系经理
Business Relationship Manager
**工作时间:** 每周35小时，周一至周五
**任期:** 永久
**地点:** 远程办公
**职位编号:** 205289
* * *
##### 关于该职位
**Ecclesiastical Planning Services**（Ecclesiastical Planning Services）是**Benefact Group**的自豪成员，现正在寻找一名**业务关系经理**。该职位为远程/现场办公。
作为**业务关系经理**，您将负责EPS的关键殡葬服务商合作关系。该职位需要在各个层级建立并维护有影响力的关系，从高管领导层和运营管理层到殡葬分支机构团队，制定并执行一致的合作伙伴增长计划。
* * *
##### 为什么加入我们？
加入一个协作且包容的文化，致力于带来改变并建设更可持续的未来。2025年被评为英国15家最佳大型公司之一，我们在一个快速发展的创新集团中提供出色的职业发展机会——所有利润均用于慈善和公益事业。
* * *
##### 您将从事的工作
- 作为选定合作伙伴的主要关系负责人，与高管、运营和分支机构层面的利益相关者建立信任关系。这包括在英国各地进行定期旅行和面对面会议。
- 与关键决策者建立并维护牢固的关系，包括首席运营官、殡葬服务商、区域经理、片区经理和分支机构同事。
- 制定并执行符合战略目标的联合增长计划，识别提高殡葬计划销售、客户参与度和运营表现的机会。
- 主导定期的业务审查，提供绩效洞察、建议和已达成目标的更新。
- 利用销售、转化和运营数据识别趋势、风险和机会，将洞察转化为能带来成果的行动。
- 通过员工参与、销售支持、培训和定向活动推动殡葬计划销售增长。
- 在内部代表合作伙伴的需求和反馈，帮助塑造业务重点和持续改进。
- 支持产品、服务和数字工具的实施与采用。
- 确保对合作伙伴活动的有效治理和监督，保持合规性，满足监管要求、客户成果期望和业务标准。
- 在合作伙伴活动、会议和行业论坛中代表EPS，以加强关系。
查看英文原文
**Working hours:** 35 hours per week, Monday to Friday
**Duration:** Permanent
**Location:** Remote
**Job Ref:** 205289
* * *
##### About the role
**Ecclesiastical Planning Services**, who are proudly part of **Benefact Group**, are looking for a **Business Relationship Manager**. This role will be remote / field based.
As a **Business Relationship Manager**, you will act as the relationship lead for EPS’s key Funeral Director partnerships.The role is responsible for building and maintaining influential relationships at all levels, from Executive leadership and operational management through to funeral branch teams, creating and delivering aligned partnership growth plans.
* * *
##### Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
* * *
##### What you'll be doing
- Act as the main relationship lead for selected partners, building trusted relationships across executive, operational and branch-level stakeholders. This will include regular travel and face to face meetings at locations across the the UK.
- Develop and maintain strong relationships with key decision-makers, including COOs, Funeral Directors, Regional Managers, Area Managers and branch colleagues.
- Create and deliver joint growth plans aligned to strategic objectives, identifying opportunities to increase funeral plan sales, customer engagement and operational performance.
- Lead regular business reviews, providing performance insights, recommendations and updates on agreed objectives.
- Use sales, conversion and operational data to identify trends, risks and opportunities, turning insights into actions that deliver results.
- Drive funeral plan sales growth through colleague engagement, sales support, training and targeted campaigns.
- Represent partner needs and feedback internally, helping to shape business priorities and continuous improvement.
- Support the implementation and adoption of products, services and digital tools.
- Ensure effective governance and oversight of partner activity, maintaining compliance with regulations, customer outcome expectations and business standards.
- Represent EPS at partner events, conferences and industry forums to strengthen relationships and enhance the organisation's reputation.
- Manage and oversee Appointed Representative relationships, ensuring regulatory compliance and achievement of performance standards.
##### What you'll need to have
- Proven experience managing strategic partnerships or key accounts within a regulated commercial environment.
- Demonstrable ability to engage and influence stakeholders at all organisational levels, including executive leadership teams.
- Strong relationship management skills, with experience building long-term collaborative partnerships.
- Commercially astute with the ability to analyse performance data and convert insights into growth opportunities.
- Excellent communication, presentation and facilitation skills, suitable for both boardroom and operational environments.
- Strong understanding of sales development, colleague engagement and performance improvement initiatives.
- Knowledge of regulated sales environments and the importance of delivering positive customer outcomes.
##### What makes you stand out
- Any previous experience within the funeral sector would be advantageous.
* * *
##### What we offer
- A competitive salary - let's discuss it
- Car allowance
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme: on-target bonus between 6% and 24%.
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
* * *
##### Hear from the hiring manager
_"You'll be joining a genuinely brilliant team that's ambitious, collaborative, and full of energy, but has never lost the close-knit, supportive culture that makes Ecclesiastical Planning Services such a special place to work. It's one of the best companies and teams I've had the privilege to be part of; we challenge each other, celebrate our successes, and always support one another. This is a fantastic opportunity for someone who loves building relationships, spotting opportunities, and turning ideas into results. You'll have the chance to make your mark, shape key partnerships, and play a meaningful role in our growth journey, all while working alongside talented people who are passionate about what they do and excited about the future we're building together."_
* * *
##### About us
**Ecclesiastical Planning Services (EPS)** work with a UK-wide network of funeral directors to provide pre-paid funeral plans. Our business is based on trust, so we focus on personal service, offering guidance and support to funeral directors and families when they need it most.
**Benefact Group** is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
* * *
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. **_If you need any additional support during the recruitment process, then please let us know._**
* * *
_*Directory of Social Change’s UK Guides to Company Giving 2017-26_