IT支持/运维工程师
IT Support / Operations Engineer
关于Baseten
Baseten为全球最具活力的AI公司提供关键的推理支持，包括Cursor、Notion、OpenEvidence、Abridge、Clay、Gamma和Writer。通过结合应用AI研究、灵活的基础设施和无缝的开发者工具，我们使处于AI前沿的公司能够将最先进的模型投入生产。我们正在快速成长，并最近完成了15亿美元的F轮融资，详情请见https://www.baseten.co/blog/announcing-our-series-f/，由Altimeter Capital、Conviction Partners和Spark Capital领投。加入我们，帮助打造工程师们用来发布AI产品的平台。
职位描述
我们正在寻找一名IT支持/运维工程师加入Baseten，随着IT团队的持续扩展。在这个职位中，你将在将技术支援完全内部化的过程中发挥关键作用，为所有Baseten员工提供无缝且高水准的服务体验。
随着我们持续扩展，你将成为日常技术问题的主要联系人，从而直接影响团队的生产力和整体办公环境。这个职位适合一位喜欢解决实际问题的人，他/她享受硬件和软件故障排除、用户生命周期管理以及维护现代办公室的物理IT基础设施的工作。
虽然你将重点提升我们的内部支持标准，但你也会在公司发展过程中协助系统管理和流程自动化。这是一个基于旧金山或纽约办公室的混合职位，根据我们每周三天到岗的标准政策，确保我们的办公场所和音视频系统保持高性能和可靠性。
职责
- 作为日常技术支持的升级点，诊断并解决我们Mac和Windows设备中的硬件和软件问题
- 管理用户生命周期管理，包括所有系统和服务的分配、撤销和访问管理
- 负责新员工的IT入职体验——从笔记本电脑设置和账户配置到顺利的第一天体验
- 维护并持续改进办公室IT基础设施，确保所有员工都能获得可靠、高性能的工作环境
- 建立和维护自助资源知识库，以减少工单数量并赋能用户
- 管理IT资产采购、库存跟踪和供应商关系
- 支持新办公室的建设
查看英文原文
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We are looking for an IT Support / Operations Engineer to join Baseten
as we continue to scale our IT team. In this role, you will play a critical part in
bringing our technical support entirely in-house to provide a seamless, high-touch
experience for all Baseten employees.
As we continue to scale, you will be the primary point of contact for day-to-day
technical issues, allowing you to have a direct impact on our team's productivity
and overall office environment. This position is ideal for a hands-on problem
solver who enjoys a mix of hardware and software troubleshooting, user lifecycle
management, and maintaining the physical IT infrastructure of a modern office.
While you will focus heavily on elevating our internal support standards, you will
also assist with systems administration and workflow automation as our company
evolves. This is a hybrid role based out of our San Francisco or New York office, following our
standard policy of three days per week in-person to ensure our physical office
and AV systems remain high-performing and reliable.
RESPONSIBILITIES
- Serve as the escalation point for day-to-day technical support, diagnosing and
resolving hardware and software issues across our Mac and Windows fleet
- Manage user lifecycle administration including provisioning, deprovisioning,
and access management across all systems and services
- Own the IT onboarding experience for new employees — from laptop setup
and account configuration to a smooth first-day experience
- Maintain and continuously improve office IT infrastructure to ensure a reliable,
high-performing environment for all employees
- Build and maintain a knowledge base of self-serve resources to reduce ticket
volume and empower users
- Manage IT asset procurement, inventory tracking, and vendor relationships
- Support new office buildouts and contribute to broader workplace IT planning
as we scale
- Identify opportunities to automate workflows and eliminate inefficiencies
across IT operations
- Adapt to the evolving needs of a fast-growing company, taking on new
challenges as they arise
- Systems administration, including managing admin-level access, configuring
user permissions, and performing routine maintenance across cloud-based
services.
REQUIREMENTS
- Strong working knowledge of Google Workspace, MDM platforms (e.g.
Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
- Proven experience administering macOS at scale, with solid working
knowledge of Windows environments
- Hands-on experience with automation tools and a track record of streamlining
IT processes and workflows
- Excellent communication skills with a genuine passion for delivering great
support experiences
- Strong organizational skills with the ability to manage multiple priorities in a
fast-paced, ambiguous environment
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).