配置分析师 - 财务系统
Configuration Analyst - Finance Systems
Sinch 是客户通信云，通过消息、语音和电子邮件在大规模场景下推动有意义的对话，帮助企业在所有渠道上为客户提供统一且个性化的体验。全球超过 15 万家企业，包括世界十大科技公司中的八家，依赖我们满足其客户沟通需求，每年有超过 7000 亿次客户互动。
配置分析师确保 Sinch 的计费平台被最佳配置以支持我们的业务需求。您将负责配置计费规则、工作流程和自动化，确保系统完整性和效率。同时在支持新产品发布、系统增强和流程改进方面发挥关键作用，使 Sinch 能够高效扩展，同时确保准确性和合规性。
主要职责：
- 配置和维护 Zuora 产品目录、订单、计费模型、支付网关和模板，如发票、信用凭证和客户沟通内容。
- 与 Zuora 管理员紧密合作，支持系统增强和自动化工作，并与内部团队协作，理解并实现业务需求。
- 分析和解决配置相关问题，并实施流程改进。
- 在品牌或产品上线和迁移过程中提供支持，通过收集有效需求确保在 Zuora 中准确设置。
- 在 Confluence 中维护配置、系统更新和最佳实践的文档。
- 参与用户验收测试（UAT）和系统测试，验证变更后再部署。
- 关注 Zuora 的新功能和最佳实践，持续提升系统性能。
- 确保符合内部财务政策和监管要求。
- 为终端用户提供 Zuora 相关任务的基本培训和指导。
成功申请人应具备以下技能和素质：
- 在技术支持、计费运营或财务系统岗位上有实际经验。
- 对订阅计费流程有深入理解，并熟悉 Zuora、Adyen、PayPal、Stripe 或类似平台。
- 必须具备基本的财务和收入运营知识。
- 有使用工单系统（如 Jira、Zendesk）进行问题跟踪的经验。
- 计费系统专长 - 具有配置计费平台、订阅模型和支付流程的实际经验。
- 技术与分析能力 - 熟悉技术工具和数据分析方法。
查看英文原文
Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.
The Configuration Analyst ensures that Sinch’s billing platform is optimally configured to support our business needs. You will be responsible for configuring billing rules, workflows, and automation, ensuring system integrity and efficiency. Also playing a key role in supporting new product launches, system enhancements, and process improvements, allowing Sinch to scale efficiently while ensuring accuracy and compliance.
Key responsibilities:
- Configure and maintain Zuora product catalogue, orders, charge models, payment gateways and templates such as invoice, credit memos and customer communications.
- Work closely with the Zuora Administrator to support system enhancements and automation efforts and internal teams to understand and implement business requirements.
- Analyse and troubleshoot configuration-related issues and implement process improvements.
- Support the onboarding and migration of brands or products, by capturing effective requirements to ensure accurate setup in Zuora.
- Maintain documentation on configurations, system updates, and best practices in Confluence.
- Participate in UAT and system testing to validate changes before deployment.
- Stay up to date on Zuora enhancements and best practices to continuously improve system performance.
- Ensure compliance with internal financial policies and regulatory requirements.
- Provide basic training and guidance to end-users on Zuora-related tasks.
The successful applicant will possess the following skills and attributes:
- Proven experience in a technical support, billing operations, or finance systems role.
- Strong understanding of subscription billing processes and familiarity with Zuora, Adyen, PayPal, Stripe or similar platforms.
- Must have basic knowledge of finance and revenue operations.
- Experience with ticketing systems (e.g., Jira, Zendesk) for issue tracking.
- Billing System Expertise - Hands-on experience in configuring billing platforms, subscription models, and payment workflows.
- Technical & Analytical Skills - Familiarity with HTML, SQL, Excel, and reporting tools to validate data and troubleshoot errors.
- Problem-Solving & Troubleshooting - Experience in diagnosing and resolving billing and invoicing configuration issues. Ability to investigate and resolve system-related issues independently.
- Excellent collaboration & communication skills – As you will work with finance, IT, and customer service teams to align configurations with business needs.
- Self-motivated with a strong attention to detail, strong organisational skills with a focus on accuracy and compliance.
- Willingness to learn and grow in a fast-paced environment & stay updated on Zuora developments, automation tools, and best practices.
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering;
- WORK FROM HOME: Our flexible remote work offering allows you to work from home, where you can be the most productive and successful.
- CELEBRATE YOU: By providing a day off for your birthday, we want you to take the time to celebrate the year your have had with your nearest and dearest.
- TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- STAY HEALTHY: We offer comprehensive market competitive medical insurance. A variety of supplemental plans are also provided to meet your individual needs.
- STAY CONNECTED: Receive a generous monthly home internet allowance.
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.
Originally posted on Himalayas