设施部门专员
Facilities Department Specialist
设施部专员支持多门店餐饮组织的设施和维修部门的日常运营。该职位负责协调服务请求，跟踪维修和预防性维护，与设施内部团队、供应商和现场运营领导沟通，维护记录和发票，并确保设施相关问题得到高效专业地解决。
理想的候选人应具备高度的组织能力，注重细节，以客户服务为导向，并能在快节奏的餐饮环境中处理多项优先任务。
主要职责与工作内容
维修协调
- 接收、优先处理并派发来自餐厅的维修和修理请求
- 审核待修方案并分发给现场运营进行审批
- 协调内部技术人员和第三方供应商的服务请求
- 监控待办工单以确保及时完成
- 准备并分发报告给运营领导以确保工单及时审批
- 跟进餐厅运营的进度更新和问题解决情况
- 协助安排餐厅设备和设施的预防性维护计划
行政支持
- 维护工单、服务历史、保修和维护文档的准确记录
- 协助提供保修信息并按需提供给现场运营
- 审核PM记录并与团队协调优先级
- 处理发票、采购订单和供应商账单信息
- 准备与维护活动、响应时间和供应商绩效相关的详细报告
- 准备并分发内部绩效报告给运营领导
- 维护合同、许可和合规文件的有序归档系统
- 按照房东要求收集并分发季度合规文件
供应商与承包商管理
- 与供应商沟通排期、价格和服务期望
- 协助获取维修和资本项目报价并与设施领导团队审核
- 跟踪供应商的保险证明和合规要求
- 支持对供应商绩效和服务质量的评估
- 协助新供应商的入职流程
沟通与客户服务
- 作为餐厅运营与设施部门之间的主要联系人
查看英文原文
The Facilities Department Specialist supports the day-to-day operations of the facilities and maintenance department for a multi-unit restaurant organization. This role is responsible for coordinating service requests, tracking repairs and preventive maintenance, communicating with the facilities internal team, vendors and field operations leadership, maintaining records and invoices, and ensuring facilities-related issues are resolved efficiently and professionally.
The ideal candidate is highly organized, detail-oriented, customer-service focused, and able to manage multiple priorities in a fast-paced restaurant environment.
Essential Duties & Responsibilities
Maintenance Coordination
- Receive, prioritize, and dispatch maintenance and repair requests from restaurant locations
- Review open repair proposals and distribute to field operations for their approval
- Coordinate service calls with internal technicians and third-party vendors
- Monitor open work orders to ensure timely completion
- Prepare and distribute reports to operations leadership to ensure timely approvals of work orders
- Follow up with restaurant operations regarding status updates and issue resolution
- Assist with scheduling preventive maintenance programs for restaurant equipment and facilities
Administrative Support
- Maintain accurate records of work orders, service histories, warranties, and maintenance documentation
- Assist with warranty information and provide to field operations as needed
- Review PM records and coordinate with team to prioritize
- Process invoices, purchase orders, and vendor billing information
- Prepare detailed reports related to maintenance activity, response times, and vendor performance
- Prepare and distribute internal performance reports to operations leadership
- Maintain organized filing systems for contracts, permits, and compliance documentation
- Gather and distribute quarterly compliance documentation as requested from landlords
Vendor & Contractor Management
- Communicate with vendors regarding scheduling, pricing, and service expectations
- Assist in obtaining quotes for repairs and capital projects and reviewing with facilities leadership team
- Track vendor insurance certificates and compliance requirements
- Support evaluation of vendor performance and service quality
- Assist with new vendor onboarding
Communication & Customer Service
- Serve as a primary point of contact between restaurant operations and the facilities department
- Coordinate and liaise with other development department stakeholders
- Provide timely and professional communication to field leadership
- Escalate urgent facility issues as necessary to facilities leadership
- Support emergency maintenance coordination when needed
Compliance & Safety
- Assist in maintaining compliance with health, safety, and facility standards
- Receive and distribute fire/life safety notifications to facilities leadership for resolution
- Support tracking of inspections, permits, and regulatory requirements
- Support, coordinate and prioritize corrective actions related to safety or facility deficiencies
Preferred Skills
- Knowledge of restaurant equipment and facilities systems
- Understanding of preventive maintenance programs
- Familiarity with invoice processing and vendor management
- Strong problem-solving and customer-service mindset
- Ability to thrive in a fast-paced, deadline-driven environment
Salary: TBDOriginally posted on Himalayas