远程分诊护士
Remote Triage Nurse
firsthand 帮助患有严重精神疾病（SMI）的个体。我们采用整体方法，包括由同伴康复专家、福利专家和临床医生组成的团队。我们的团队致力于在每个人当前的状况下提供支持，并作为可信赖的导师和合作伙伴，陪伴他们走向更好的健康状态。
firsthand 的团队成员利用自身的亲身经历与这些个体建立信任，帮助他们重新连接所需的医疗资源，同时减少不恰当的医疗使用。与我们的医保计划合作伙伴一起，我们正在改变社会对受 SMI 影响最深人群的支持方式。
我们正在打造一支充满热情的问题解决者团队，与我们一起应对重大的复杂医疗挑战。这不仅仅是一份工作——而是一种使命。每天，你将从事具有意义的工作，从积极进取的同事那里获得智慧，并在一个重视持续学习、创造力和乐趣的环境中茁壮成长。
分诊护士是一个远程注册护士，为 first hand 的个体和员工提供电话和电子分诊支持，同时协助门诊护理协调。这是一个以白班为主的工作（每天 8 小时，8:30–4:30 PST），偶尔可能需要夜班或周末。在不处理紧急情况时，分诊护士主要专注于护理协调、培训及相关行政任务。
分诊护士的职责包括：
- 分诊与转介：通过电话处理 first hand 员工和患者带来的临床问题；进行适当分诊并立即转介紧急情况。
- 协作：与同伴心理健康工作者、社工和高级执业护士密切合作，全面解决急性问题。
- 协调：与患者的其他医疗服务提供者协调护理，确保无缝的健康管理。
- 培训：为同伴心理健康工作者和社工开发并提供基础医学主题的培训。
分诊护士应具备：
- 强大的分诊和优先级判断能力，能够快速评估并确定适当的护理级别。
- 具备解决问题的专业技能，采用创造性和以患者为中心的方法。
- 能够提供特定病情的患者教育和自我管理指导。
- 适应不同的团队文化和流程的能力。
- 在与患者和团队互动时表现出同理心、同情心和亲和力。
所需经验包括：
- 有效的 RN 执业证书，通过...
查看英文原文
firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.
firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.
We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.
The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is primarily a day-shift role (8 hours/day, 8:30–4:30 PST), with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.
Responsibilities of a Triage Nurse include:
- Triage and Escalation: Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately.
- Collaboration: Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.
- Coordination: Coordinate care with patients’ other providers to ensure seamless health management.
- Training: Develop and deliver training on basic medical topics for peer mental health workers and social workers.
Triage Nurses should have:
- Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.
- Problem-solving expertise with a creative, patient-centered approach.
- Ability to provide condition-specific patient education and self-management guidance.
- Adaptability to varying team cultures and processes.
- Empathy, compassion, and approachability in patient and team interactions.
Required experience includes:
- Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.
- Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN)
- At least 3 years of Emergency Room (ER) experience
- Experience working with populations facing challenges such as serious mental illness, behavioral health conditions, and/or substance use disorders
- Care management and coordination experience.
Bonus Points for:
- Psychiatric-Mental Health Nursing Certification (PMH-BC)
- Washington state RN license
Base salary range:
$80,000—$80,000 USD
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.
BenefitsOur full-time compensation package includes a base salary, equity, and performance bonus potential, supported by comprehensive health, dental, vision, and mental wellness coverage. We offer a 401(k) with company match and 16 weeks of paid parental leave for both parents. In your first year, you will accrue 120 hours of vacation annually (4.62 hours per pay period), which steps up to 160 hours annually (6.15 hours per pay period) after one year—all within a welcoming, inclusive culture.
Vaccination Policy
Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.
New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.
Unfortunately, we are not able to offer sponsorship at this time.
firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.
Originally posted on Himalayas