高级解决方案工程师 | 优先考虑印度孟买
Senior Solutions Engineer | Preference for Mumbai, India
Grafana Labs 是 Grafana Cloud 的开发公司，Grafana Cloud 是一个由超过 10,000 家组织信赖的全托管可观测性平台，用于确保可靠性、更快地解决事件并大规模优化遥测数据。基于开源和开放标准，并设计为跨任何技术栈的互操作性，Grafana Cloud 将人工智能带入可观测性，并将可观测性带入人工智能，使团队（及其代理）获得统一的可见性，从而能够看到、理解并对其分散的数据采取行动，无论这些数据存储在哪里，都能以他们抱负的速度前进。包括 Anthropic、Bloomberg、NVIDIA、Microsoft 和 Salesforce 在内的客户依赖于 Grafana Labs。我们是一家 100% 远程办公的公司，团队成员遍布 40 多个国家，由 Lightspeed Venture Partners、Sequoia Capital、GIC、Coatue、J.P. Morgan、CapitalG 和 Lead Edge Capital 等领先投资机构支持。请访问 grafana.com 了解更多信息，并在 LinkedIn 和 X 上关注我们。
我们正在快速扩展，同时坚持我们与众不同的核心：开源传统、全球协作文化以及对有意义工作的热情。我们的团队在一个以创新为驱动的环境中茁壮成长，透明度、自主权和信任推动着我们所做的每一件事。
你可能并不完全符合所有要求，这没关系。如果这个职位让你感到兴奋，我们很期待你参与这个真正能改变职业生涯的机会。
创造不同。
解决方案工程团队是面向客户的专家。该团队通过教育潜在和现有客户来推动 Grafana Labs 全球增长，确保他们满意并成功。我们通过演示、实践培训、演讲、技术评估和持续互动与客户分享我们的技术和产品专业知识。我们与销售团队紧密合作，帮助评估和完成机会。解决方案工程团队是我们客户与产品管理和工程团队之间的主要沟通渠道之一。
解决方案工程师能够真正倾听潜在客户或客户，理解他们的需求，提出正确的问题以获取所需的信息，并将所有内容转化为使用 Grafana Labs 技术的解决方案。他们是连接这里高度专业的工程人员、我们的客户和销售团队之间的桥梁。
你的影响：
- 与我们的销售团队合作，向客户传达整体的 Grafana 价值主张、愿景和战略
- 主导技术交流
查看英文原文
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
Make a difference.
The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.
A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.
Your Impact:
- Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
- Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
- Deliver product and technical presentations to potential and existing customers
- Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
- Drive product conversations based on need and problems with customers
- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material
What would make you a good fit for this role?
- 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
- Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
- You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
- You love solving technical challenges and thrive on bringing creative solutions to our customers
- You should have a technical mindset and a desire to grow technically
- Ideally based in Mumbai, India.
In India, the OTE compensation range for this role is INR 7.4m - 9.8m OTE. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
- 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
- Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
- Transparent Communication – Expect open decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over optics.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- Approachable Leadership – Transparent execs who are involved, visible, and human.
- Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.
Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.