运营协调员
Operations Coordinator
这是一个远程职位。
岗位职责：
运营协调员需要发展专业技能，深入了解团队和部门的目标与运作，寻求持续的成长和学习机会。该职位负责管理与供应商的预订，解决现有预订问题，并为客户签发旅行文件。运营协调员展现出强大的项目管理和组织能力，能够处理多项任务，并能有效地与跨职能的内部利益相关者合作。
职责和工作内容：
- 预订管理：
通过消息、网站、门户和/或电话与供应商确认服务。
与供应商合作确认超出配额的房间。
通过与供应商确认来处理客户的特殊需求。
管理取消流程，包括发送取消信息和审核预订。
负责处理文件流程，包括最终质量检查，并及时将文件交付给客户。
- 客户沟通与文件处理：
通过电子邮件和/或电话通知客户行程和旅游安排的变更。
为客户提供准备、签发和发送旅行文件。
根据需要签发票务，包括换票、退款、取消和行程变更。
- 问题解决与分析：
处理中等复杂度的问题，可能需要对情况或数据进行分析。
研究冲突/缺失物品，并及时确认服务。
- 跨职能协作：
与内部职能部门建立高效稳定的合作关系。
与跨职能团队互动，在高级团队成员的一些支持和监督下开展工作。
与产品和客户关系团队紧密合作。
- 绩效与项目管理：
负责完成每项任务的所有关键绩效指标（KPI）。
展示强大的项目管理能力和同时处理多个项目的多任务处理能力。
- 持续改进：
在运营和旅行协调领域寻求持续成长和学习的机会。
践行RBG价值观和工作方式。
要求
资格和要求：
优先考虑拥有学士学位的候选人。
至少2年以上相关领域的工作经验。
能够通过多种沟通方式（包括电话）与内部和外部客户及供应商进行交流。
条理清晰，极其注重细节。
查看英文原文
This is a remote position.
ob Purpose:
The Operations Coordinator develops professional expertise with a solid understanding of team and department goals and operations, seeking continuous growth and learning opportunities. This role is responsible for managing reservations with suppliers, troubleshooting existing reservations, and issuing travel documents to customers. The Operations Coordinator demonstrates strong project management and organizational skills, multitasking ability, and works effectively with internal stakeholders across functions.
Duties and Responsibilities:
- Reservation Management:
Confirm services with vendors through messaging, websites, portals, and/or phone calls.
Work with suppliers to confirm rooms above allotment.
Manage customers' special requests by securing them with suppliers.
Manage the cancellation process, from sending cancellations to auditing bookings.
Responsible for working through the documents process including final QC and delivering documents to the customers in a timely manner.
- Customer Communication and Documentation:
Advise customers of schedule and tour changes via email and/or phone calls.
Prepare, issue, and send travel documents for customers.
Issue tickets, including exchanges, refunds, cancellations, and schedule changes as needed.
- Problem-Solving and Analysis:
Work on problems of moderate scope where analysis of situations or data may be required.
Research conflicts/missing items and work on confirming services in a timely manner.
- Cross-functional Collaboration:
Build productive and stable working relationships with internal functional teams.
Interact with cross-functional teams, with some support and supervision from senior team members.
Work closely with the Product and Guest Relations teams.
- Performance and Project Management:
Responsible for meeting all Key Performance Metrics (KPI) for each task.
Demonstrate strong project management skills and ability to multi-task on multiple projects.
- Continuous Improvement:
Seek continuous growth and learning opportunities in the field of operations and travel coordination.
Model the RBG Values and Ways of Working.
Requirements
Qualifications and Requirements:
Bachelor's degree preferred.
Minimum of 2+ years of experience in a related field.
Comfortable communicating with internal and external customers and vendors through various means of communication, including phone calls.
Well-organized and extremely detail-oriented.
Experience working with databases and systems.
Computer proficiency in Microsoft Office.
Skills to Assess:
Professional expertise in team goals and operations
Problem-solving and decision-making skills
Understanding of broader department goals
Autonomy in daily tasks
Collaboration with senior leadership
Project management and organizational abilities
Multitasking and attention to detail
Relationship building
The Operations Coordinator should be able to exercise judgment within the scope of their role or defined procedures to determine appropriate actions. They should understand why their work is important to the broader department and require some oversight by management for direction setting and successful results.
The ideal candidate will be fully autonomous with all work, partnering with senior leadership to set direction and goal outcomes. They should be able to complete goals independently and may need guidance from management or the team for competing goals or projects. The Operations Coordinator will work cross-functionally with internal stakeholders, demonstrating the ability to build and maintain productive working relationships.
This role offers an excellent opportunity for a detail-oriented professional to develop expertise in operations coordination while contributing to the company's overall efficiency and customer satisfaction goals.
Originally posted on Himalayas