远程初级调度员 - 非紧急医疗运输（NEMT）
Remote Junior Dispatcher for Non Emergency Medical Transportation (NEMT)
地点：远程办公
时间：美国东部时间上午8点至下午5点（8小时工作制），周一至周五，需每两周轮班一次周末。
语言：能说英语和西班牙语。
职责：
排班：
- 你将安排车辆接送客户前往医疗预约
- 你将通知司机当天和/或每周的任务
- 你需要能够处理临时行程请求，并确保客户准时到达预约地点
沟通：
- 你将与患者、医疗提供者和司机沟通，确保所有人都了解日程安排和可能的变化
- 你将通过调度软件和电话进行倾听和交流。你必须具备良好的倾听能力、清晰的表达能力和有效的沟通能力
- 你将在快节奏的环境中工作，必须能够多任务处理、有效沟通并高效管理时间
- 你需要有条理、注重细节，并能在压力下良好工作
处理问题：
- 你需要解决任何问题或投诉，包括排班冲突、司机行为、账单纠纷、任何车辆问题
- 你需要能够优先处理最重要的情况，并快速思考应对
- 你需要提前思考并预见潜在问题，例如在恶劣天气时预留更多时间
报告：
- 你需要准确记录所有交通请求，包括患者信息、接送时间和账单信息
监控安全：
- 你需要了解司机连续工作不能超过的时限，并在排班时考虑这一点
- 在车辆涉及道路状况时，你需要决定最安全的行动方案，例如寻求紧急帮助
- 监控交通服务提供商的表现，以确保他们符合服务协议和质量标准
最初发布于Himalayas
查看英文原文
Location: Remote
Schedule: Form 8 am to 5pm EST (New York Time) (8 hour shift), Monday to Friday with every other weekend availability.
Language: Speak English and Spanish.
RESPONSIBILITIES:
Scheduling:
- You will schedule vehicles to pick up and drop off clients to their medical appointments
- You will inform drivers of their assignments for the day and/or week.
- You must be able to schedule last-minute trips requests and be sure the clients reach their appointments on-time.
Communication:
- You will communicate with patients, healthcare providers, and drivers to ensure that everyone is aware of the schedule and any changes that may occur.
- You will be listening and speaking to people by dispatching software and phone. Your ability to listen, speak plainly and communicate effectively will be necessary.
- You will work in a fast-paced environment and must be able to multitask, communicate effectively, and manage your time efficiently.
- You must be organized, detail-oriented, and able to work well under pressure.
Handling Problems:
- You will need to resolve any issues or complaints. Including scheduling conflicts, driver behavior, billing disputes, any vehicle problems.
- You will need to be able to prioritize the most important situations and think quickly on your feet.
- You shound think ahead and anticipate potential problems, such as allowing extra time during stormy weather
Reporting:
- You will maintain accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information.
Monitoring Safety:
- You will need to know about limits on how long drivers can work without rest and take that into consideration when making schedules.
- You need to decide the safest course of action, such as getting emergency help when a vehicle is involved in a roadway situation.
- Monitoring the performance of transportation providers to ensure that they meet service level agreements and quality standards.
Originally posted on Himalayas