业务运营支持
Business Operations Support
所有职位均为100%远程办公。
我们目前在美国招聘，但不包括阿拉斯加、加利福尼亚州、科罗拉多州、哥伦比亚特区、夏威夷州、伊利诺伊州、爱荷华州、缅因州、马萨诸塞州、密歇根州、明尼苏达州、蒙大拿州、新罕布什尔州、纽约州、北达科他州、俄亥俄州、俄勒冈州、罗得岛州、南达科他州、华盛顿州和波多黎各。
该职位仅对已获得在美国工作授权且主要工作地点位于美国的候选人开放。
关于Delegate Solutions
Delegate Solutions为创业者、首席执行官和领导团队提供部分高管支持服务。我们通过主动的高管支持、周到的执行、问责制和流程改进，帮助领导者将正确的工作从他们的任务中移除，并为增长创造更多空间。
关于该职位
业务运营支持职位负责管理客户关系，并支持商业租赁访问（Commercial Leased Access）内的所有运营、财务、日程安排和行政活动。该职位需要高度关注细节、优秀的沟通能力、深厚的的技术和日程安排专业知识，以及与主控/技术运营、财务和内部CLA团队有效协作的能力。
主要职责
客户与关系管理
- 通过电话和电子邮件进行主动沟通，建立、维护并加强长期客户关系。
- 为CLA客户提供程序上传和交付方法的一对一指导。
- 高效回应初始播放时间查询并完成新客户的入职流程。
财务与行政职责
- 管理CLA合同、修改、计费操作和信用卡处理。
- 维护QuickBooks的准确性并确保及时录入财务数据。
- 进行初步催收工作，支持应收账款、对账和财务预测。
- 提供主控报告以支持客户发票。
- 质量保证与流程改进
- 定期审查并确认电子节目指南（EPG）的准确性。
- 参与部门流程、程序和培训材料的开发与实施；提出最佳实践建议。
- 协助管理租赁访问频道的整体行政事务，确保跨团队运作顺畅高效。
团队协作与领导力
· 积极参与CLA的业务决策，就排期和节目交付问题提供见解。
一般经验
查看英文原文
All positions are 100% remote.
We are currently hiring in the US, with the exception of Alaska, California, Colorado, the District of Columbia, Hawaii, Illinois, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Ohio, Oregon, Rhode Island, South Dakota, Washington State, and Puerto Rico.
This role is open only to candidates who are authorized to work in the United States and whose primary work location will be within the United States.
About Delegate Solutions
Delegate Solutions provides Fractional Executive Enablement to entrepreneurs, CEOs, and leadership teams. We combine proactive executive support, thoughtful execution, accountability, and process improvement to help leaders get the right work off their plate and create more capacity for growth.
About the Role
The Business Operations Support role is responsible for managing client relationships and supporting all operational, financial, scheduling, and administrative activities within Commercial Leased Access. This role requires strong attention to detail, excellent communication skills, deep technical and scheduling expertise, and the ability to collaborate effectively with Master Control/TechOps, Finance, and internal CLA teams.
Key Responsibilities
Client & Relationship Management
- Establish, maintain, and strengthen long‑term client relationships through proactive communication via phone and email.
- Provide one‑on‑one coaching for CLA clients on program uploads and delivery methods
- Respond efficiently to initial airtime inquiries and onboard new clients.
Financial & Administrative Responsibilities
- Manage CLA contracts, amendments, billing operations, and credit card processing.
- Maintain QuickBooks accuracy and ensure timely financial data entry.
- Conduct initial collection efforts and support accounts receivable, reconciliation, and financial forecasting.
- Provide Master Control reporting to support client invoicing.
- Quality Assurance & Process Improvement
- Regularly review and confirm electronic program guide (EPG) accuracy.
- Participate in the development and implementation of department processes, procedures, and training materials; recommend best practices.
- Assist in the overall administration of leased access channels, ensuring smooth, efficient cross‑team operations.
Team Collaboration & Leadership
· Actively participate in CLA business decisions, offering insight on scheduling and program delivery issues.
General Expectations
- Exercise independent judgment and discretion in significant operational matters.
- Maintain regular, punctual attendance
- Perform other related duties as assigned.
Benefits: PTO, 401(k), Short-Term Disability, Long-Term Disability, Supplemental Life Insurance, 100% Work From Home
Delegate Solutions is an Equal Opportunity Employer.
Salary: $19.23 per hourOriginally posted on Himalayas