欺诈策略主管
Supervisor, Fraud Strategy
加入帮助他人的团队
Velera 是国内领先的支付信用合作社服务组织（CUSO）和综合金融科技解决方案提供商。公司为北美超过 4000 家金融机构提供服务，以速度著称，帮助客户跟上快速变化的节奏，并在金融服务业的新时代推动增长。我们的使命：通过创新的金融技术解决方案和充满激情的服务，加速合作伙伴的成功。
职位机会：
欺诈策略主管将负责欺诈策略领域。这包括与员工和其他部门合作处理相关事务，确保部门在质量、员工参与度和效率方面的标准得到维持。该职位涉及监督客户和产品实施，对服务问题进行研究，提出流程改进建议，分析数据和趋势，并协助开发风险分析培训材料。此外，该职位需要营造一个勤奋、激励、高绩效的文化环境，专注于持续改进，并为内部和外部客户提供优质服务。他们还将监督和协调欺诈策略团队的活动和日常运营，包括支持欺诈与风险监控工具，审查和解决与欺诈相关的问题，管理资源，分配任务和项目，并作为欺诈预防团队与其他内部部门之间的主要联络人。
日常工作：
- 直接监督欺诈策略团队，确保所有全球欺诈监控客户的日常查询和支持工作完成。监控工作流程、生产率、准确性和损失情况。
- 根据直属下属的要求参与客户演示，提供协助或领导。
- 进行月度审计并审查员工处理查询的情况，以确保准确性和质量。
- 协调欺诈策略任务，确保遵守既定的处理时间和 SLA；管理分配给团队的项目；确保团队所有输出的质量。
- 保持对会员客户欺诈趋势的了解，并向欺诈策略经理建议内部流程变更，以保持高效。
- 持续监督部门的工作流程，确保时效性功能符合部门标准。
- 通过响应解决复杂的服务问题。
查看英文原文
Join the People Helping People
Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity:
The Supervisor, Fraud Strategy will oversee the Fraud Strategy area. This includes collaborating with employees and other departments on relevant matters to ensure that department standards for quality, employee engagement, and efficiency are upheld. The role involves overseeing client and product implementations, conducting research on service issues, suggesting process improvements, analyzing data and trends, and assisting in developing risk analytics training materials. Additionally, the incumbent will be tasked with fostering an environment that cultivates a hardworking, motivating, high-performance culture, focusing on continuous improvement and delivering excellent service to both internal and external customers. They will also supervise and coordinate the activities and daily operations of the Fraud Strategy staff, which includes supporting Fraud & Risk monitoring tools, reviewing and resolving fraud-related issues, managing resources, assigning tasks and projects, and serving as the primary liaison for the Fraud Prevention team with other internal departments.
Day in the Life:
- Directly supervise the Fraud Strategy staff to ensure daily completion of inquiries and support for all Global Fraud Monitoring clients. Monitor workflow, productivity, accuracy, and losses.
- Participate in client presentations as requested by direct reports to provide assistance or leadership.
- Conduct monthly audits and review actions taken on inquiries by staff to ensure accuracy and quality.
- Coordinate the Fraud Strategy tasks and ensure adherence to established turnaround times and SLAs; manage projects assigned to the team; ensure quality of all team outputs.
- Maintain awareness of member client fraud trends and suggest internal procedure changes to Fraud Strategy Manager to remain efficient.
- Continually supervise department workflow to ensure time-sensitive functions are meeting department standards.
- Resolve complex service issues by responding to escalation calls and other department personnel.
- Advise internal contacts on sensitive issues and recommend client procedures and new product developments.
- Manage process documentation and communication within the team and with appropriate external parties.
- Communicate company strategies, client initiatives, system improvements, performance, and other key information to the team and conduct regular team meetings.
- Remain current with industry and client fraud trends.
- Perform other duties as assigned.
Qualifications:
- Bachelor’s Degree in Business Administration or related field or combination of education and experience required.
- Five (5) years within the financial service industry required.
- Five (5) years professional experience in risk analytics, mitigating risk and/or fraud services required.
- One (1) year or equivalent of supervisory experience preferred.
- Payments processing system knowledge preferred.
- Experience with third party vendor systems software preferred.
- Project management experience preferred.
About Velera
At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.
Pay Equity
$73,200.00 - $93,300.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at for assistance.
Originally posted on Himalayas