退休福利分析师
Retirement Benefits Analyst
在国家最先进的医疗网络之一开启你的职业生涯。
成为卓越医疗服务体验的一部分。加入莱茵山谷医疗网络（Lehigh Valley Health Network）这个备受赞誉、充满激情的团队，这是一家全国知名的、具有前瞻性的组织，为开展出色的工作提供了大量机会。
LVHN已连续23年被《美国新闻与世界报道》（U.S. News & World Report）评为“最佳医院”。我们是Magnet(tm)医院，曾五次获得美国护士认证中心（American Nurses Credentialing Center）授予的杰出护理成就和优质患者结果的荣誉，这是在莱茵山谷地区获得的殊荣。最后，莱茵山谷医院-雪松山（Lehigh Valley Hospital - Cedar Crest）、莱茵山谷医院-穆伦伯格（Lehigh Valley Hospital - Muhlenberg）、莱茵山谷医院-哈泽尔顿（Lehigh Valley Hospital- Hazleton）和莱茵山谷医院-波科诺（Lehigh Valley Hospital - Pocono）在2020年均获得了Leapfrog Group的医院安全等级“A”评级，这是患者安全方面的最高评级。这些荣誉彰显了LVHN对团队合作、同理心和技术的承诺，并始终专注于每天提供最佳的医疗服务。
无论你是在考虑下一次职业发展还是第一份工作，都应该考虑莱茵山谷医疗网络。
简介
退休福利分析师作为组织定义型福利和定义型贡献退休计划的专家。退休福利分析师为利益相关者（包括同事、经理和人力资源业务伙伴）提供全面的升级支持，同时维护所有退休福利计划的关键行政职能。退休福利分析师负责运用分析性问题解决技能和专业知识来执行和支持指定的退休福利计划，并为利益相关者提供卓越的客户服务。
职位职责
- 作为升级的同事退休福利计划查询的专家和联系人；为同事和其他利益相关者提供卓越的客户服务；通过调查并与内部和外部合作伙伴协调来解决与退休福利相关的问题；指导同事完成退休福利注册流程和计划变更；以及时且专业的方式通过电话、电子邮件和面对面会议回应查询；确保退休福利查询得到完整解决；参与同事和新员工的福利介绍；在必要时升级复杂的福利查询。
查看英文原文
Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Summary
The Retirement Benefits Analyst serves as a subject matter expert for the organization's Defined Benefit and Defined Contribution retirement programs. The Retirement Benefits Analyst provides comprehensive escalation support to stakeholders, including colleagues, managers, and HR business partners while maintaining critical administrative functions across all retirement benefit plans. The Retirement Benefits Analyst is charged with using analytical problem-solving skills and subject matter expertise to execute and support assigned retirement benefits programs and to provide exceptional customer service to stakeholders.
Job Duties
- Serves as a subject matter expert and point of contact for escalated colleague retirement benefits program inquiries; provides exceptional customer service to colleagues and other stakeholders; resolves retirement benefits-related issues through investigation and coordination with internal and external partners; guides colleagues through retirement benefits enrollment processes, , and plan changes; responds to inquiries via phone, email, and in-person meetings in a timely and professional manner; ensures complete resolution of retirement benefits inquiries; participates in colleague and new hire benefits presentations; escalates complex benefits inquiries as necessary.
- Ensures the timely and accurate processing of retirement benefits transactions in accordance with best practices and applicable legal requirements; maintains accurate retirement benefits records and ensures data integrity across systems; coordinates with internal stakeholders and external vendors to ensure accurate and compliant processing and reconciliation of retirement benefits transactions; supports enrollment activities including communications, system updates, and employee meetings; reconciles and processes retirement benefits-related invoices.
- Supports the implementation of new retirement benefits programs through administrative setup and employee communications; maintains ongoing retirement benefits operations through proactive monitoring and issue resolution; collaborates with cross-functional teams to ensure seamless program delivery and colleague experience.
- Analyzes data sources to provide evidence-based recommendations about process improvement within the retirement domain; and researches and analyzes retirement benefits-related issues to identify root causes and develops resolution recommendations.
- Leverages organizational knowledge and insights to enhance retirement benefits program effectiveness; contributes to knowledge sharing initiatives within the Retirement Team; and documents processes, procedures, and best practices to ensure continuity and consistency.
- Identifies opportunities and makes recommendations for process improvements and program enhancements; proactively adopts and leverages technology tools to improve efficiency, accuracy, and user experience.
Minimum Qualifications
- Bachelor’s Degree in related field or equivalent work experience
- 2 years in Benefits Administration
- Proficiency with Microsoft Word
- Working knowledge of Microsoft Excel, including ability to work with formulas and pivot tables
- Strong analytical skills, critical thinking skills, and attention to detail
- Experience working with an Enterprise Human Capital Management System
- Skilled in process management
- Ability to listen actively, communicate clearly and empathetically, take responsibility, adapt, and exercise self-control under pressure.
Preferred Qualifications
- 3 years in Human Resources Operations
- Working knowledge of relevant federal and state regulations, filing and compliance requirements affecting employee benefit programs, including ERISA, COBRA, FMLA, ADA, Section 125, Medicare and Social Security, and DOL requirements.
- Experience working with outsourced benefits administration vendors
- PHR - Professional in Human Resources - HR Certification Institute or
- CP - Certified Professional - Society for Human Resource Management or
- CCP - Certified Compensation Professional - WorldatWork or
- CEBS - Certified Employee Benefits Specialist - International Foundation of Employee Benefit Plans
Additional Qualifications
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.
Work Shift:
Day ShiftAddress:
1200 S Cedar Crest BlvdPrimary Location:
REMOTE IN PENNSYLVANIAPosition Type:
RemoteUnion:
Not ApplicableWork Schedule:
Monday - FridayDepartment:
1004-13101 CSS-Human Resources AdminOriginally posted on Himalayas