客户服务代表
Customer Care Representative
客户支持代表（位于亚利桑那州和内华达州）
地点：远程办公 | 工作类型：全职
时间安排：班次可能包括晚上和周末
薪酬：具有竞争力的薪资 + 晚间/周末班次补贴
为什么加入我们？
在Assurant，我们的客户支持代表是公司的声音，也是我们尊贵客户的首要联系人。我们致力于你的成功，并承诺提供一个支持性、包容性和注重成长的环境。
我们与众不同之处：
- 从第一天起即可享受福利 – 包括医疗、牙科、视力等
- 带薪休假 – 包括节假日
- 职业发展 – 提升机会和学费报销（6个月后每年最高5000美元）
- 全面培训 – 付费的虚拟培训，帮助你取得成功
你将负责：
- 以同理心和专业态度处理客户来电和/或邮件
- 解决问题，回答疑问，提供主动解决方案
- 记录互动并根据需要跟进
- 参与特殊项目并适应不断变化的优先事项
- 在每次通话中提供令人惊喜的体验 – 客户应该能听到你的微笑！
注意：此职位不涉及冷电销、销售或合同升级。
我们寻找的人：
最低要求：
- 高中文凭或同等学历
- 客户服务经验（呼叫中心、保险或银行业优先）
- 强大的沟通、倾听和解决问题的能力
- 能够在快节奏环境中使用技术进行多任务处理
- 稳定的高速互联网（下载速度25 Mbps / 上行速度6 Mbps）
- 安静、无干扰的家庭办公环境
优选资格：
- 2年以上客户服务经验
- 有远程工作经验
工作环境：
- 全职，每周40小时
- 班次可能有所不同，包括周末和节假日
- 必须能够工作到东部时间晚上9点
- 根据业务需求，通过定期的班次申请确定排班
准备好改变现状吗？
如果你是一位优秀的沟通者，天生的问题解决者，并且热衷于提供卓越的服务，我们期待你的加入！
薪资范围：
16.23 - 27.75 美元
任何公布的薪资范围都考虑了广泛的薪酬因素，包括候选人的背景、经验和工作地点，同时也允许职位内的薪资增长。
如果未列出发布截止日期，则此为人才储备职位，我们将持续收集申请。
查看英文原文
Job Description
Customer Care Representative Located in Arizona and Nevada
Location: Remote | Job Type: Full-Time
Schedule: Shifts may include evenings and weekends
Compensation: Competitive pay + shift differentials for nights/weekends
Why Join Us?
At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.
What Sets Us Apart:
- Benefits from Day One – Medical, dental, vision, and more
- Paid Time Off – Including holidays
- Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
- Comprehensive Training – Paid virtual training to set you up for success
What You’ll Do:
- Handle inbound customer calls and/or e-mails with empathy and professionalism
- Resolve issues, answer questions, and provide proactive solutions
- Document interactions and follow up as needed
- Participate in special projects and adapt to evolving priorities
- Deliver a WOW experience on every call—customers should hear your smile!
Note: This role does not involve cold calling, sales, or contract upgrades.
What We’re Looking For:
- Minimum Requirements:
- High school diploma or GED
- Customer service experience (call center, insurance, or banking preferred)
- Strong communication, listening, and problem-solving skills
- Ability to multitask using technology in a fast-paced environment
- Reliable high-speed internet (25 Mbps down / 6 Mbps up)
- Quiet, distraction-free home office setup
- Preferred Qualifications:
- 2+ years of customer service experience
- Prior remote work experience
Work Environment:
- Full-time, 40 hours/week
- Shifts may vary and include weekends and holidays
- Must be available to work as late as 9 PM EST
- Periodic shift bids determine schedules based on business needs
Ready to Make a Difference?
If you're a great communicator, a natural problem solver, and passionate about delivering exceptional service, we’d love to hear from you!
Pay Range:
$16.23 - $27.75Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at .
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Originally posted on Himalayas