全球健康安全区域客户经理
WWHS Regional Account Manager
概述
区域客户经理（RAM）是面向客户的领导者，负责在指定区域内管理并拓展战略客户关系。该职位是现有和新客户在整个生命周期（从入职、招聘到移民和抵达）中的主要联系人，同时确保卓越的客户服务和运营执行。
RAM负责客户满意度、增长目标以及内部WWHS团队的无缝协作以满足客户需求。除了管理现有客户外，RAM还在识别和获取新业务机会、扩展产品组合和支持WWHS长期成功方面发挥关键作用。
职责
现有客户管理
- 作为分配客户账户的WWHS主要联系人，管理服务生命周期各个阶段（入职、招聘、移民和抵达）的关系。
- 主持每月客户会议和每周状态电话，及时专业地回应所有客户请求。
- 与关键利益相关者（包括高管）建立并维护牢固、信任的关系。
- 计划并主持现场客户访问，包括制定议程并向高层领导汇报。
- 通过预测需求并根据客户招聘目标获得续订，推动销售与运营计划（S&OP）。
- 在所有内部部门（招聘、法律、移民、客户成功）之间进行主动沟通，确保客户执行顺畅。
- 监控并报告关键账户指标，以跟踪绩效、增长和服务质量。
- 识别客户需求、痛点、风险和体验挑战，并牵头内部解决工作。
- 使用CRM系统记录所有客户互动和更新，确保全面透明和持续性。
新业务开发
- 识别并参加相关业务发展（BD）活动，以产生新客户线索。
- 按照批准的线索管理流程和CRM文档跟进线索。
- 与新客户和潜在客户建立战略关系，包括与高管层面的接触。
- 负责在您负责区域内新业务增长和产品组合扩展的目标。
- 优先考虑高价值客户并相应分配资源，以确保最大投资回报率。
- 通过LinkedIn和其他渠道提升潜在客户的可见度和参与度。
跨职能与战略协作
- 与各部门合作，推动战略项目和创新解决方案的实施。
查看英文原文
Overview
The Regional Account Manager (RAM) is a client-facing leader responsible for managing and growing strategic client relationships across a defined territory. This role serves as the primary point of contact for both existing and new clients throughout the full lifecycle—from onboarding and recruitment through immigration and arrival—while ensuring outstanding client service and operational execution.
The RAM owns client satisfaction, growth targets, and the seamless coordination of internal WWHS teams to meet client needs. In addition to managing current accounts, the RAM plays a key role in identifying and securing new business opportunities, expanding portfolios, and supporting the long-term success of WWHS.
Responsibilities
Existing Client Mangement
- Be the primary face of WWHS for assigned client accounts, managing relationships across all stages of the service lifecycle (onboarding, recruitment, immigration, and arrival).
- Lead monthly client meetings and weekly status calls, responding promptly and professionally to all client requests.
- Develop and maintain strong, trust-based relationships with key stakeholders, including C-suite executives.
- Plan and lead on-site client visits, including agenda development and presenting to executive leadership.
- Drive S&OP planning by forecasting needs and securing re-orders in alignment with client hiring goals.
- Ensure proactive communication across all internal departments (Recruitment, Legal, Immigration, Customer Success) for seamless client execution.
- Monitor and report on key account metrics to track performance, growth, and service quality.
- Identify client needs, pain points, risks, and experience challenges, and lead resolution efforts internally.
- Document all client interactions and updates using CRM systems to ensure full transparency and continuity.
New Business Development
- Identify and attend relevant business development (BD) events to generate new client leads.
- Follow up with leads using the approved lead management process and CRM documentation.
- Build strategic relationships with new and prospective clients, including executive-level engagement.
- Own targets for new business growth and portfolio expansion within your territory.
- Prioritize high-value accounts and direct resources accordingly to ensure maximum ROI.
- Drive visibility and engagement with potential clients via LinkedIn and other channels.
Cross-Functional & Strategic Collaboration
- Partner with internal WWHS teams to troubleshoot and resolve client-related issues quickly and effectively.
- Document risks, issues, and action items to support business operations and project management.
- Represent cross-functional needs of the business to the client, ensuring a unified, value-driven experience.
- Keep business leaders informed of client updates, risks, and opportunities.
- Contribute proactively to WWHS strategy discussions by sharing market trends, client feedback, and process improvement ideas.
Operational Excellence
- Champion process rigor and continuous improvement, both internally and externally.
- Take ownership of assigned tasks, drive completion, and maintain accountability across timelines.
- Coordinate project-related efforts involving client-facing deliverables or internal operations.
- Drive performance tracking and develop reports that measure key account success metrics.
- Perform other duties and projects as assigned to support WWHS’s business objectives.
Qualifications
• Bachelor’s degree in Business, Communications, or related field; MBA is a plus.• 5+ years of experience in account management, client services, or business development—preferably in healthcare staffing, immigration, or consulting.• Proven success in managing complex client relationships and driving revenue growth.• Strong presentation, communication, and executive engagement skills.• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.• Strong problem-solving skills, with the ability to manage competing priorities and work under pressure.• Willingness to travel as needed for client site visits or industry events.
Pay Range
USD $85,000.00 - USD $100,000.00 /Yr.Originally posted on Himalayas