[金融科技] 中文初级运营支持专员 - 远程办公
[FINTECH] Mandarin Junior Operations Support Associate - REMOTE
BTSE集团是金融科技和区块链技术领域的全球领导者，由三大核心业务支柱支撑：交易所、支付和基础设施开发。我们为全球100多家企业客户提供白标交易所和支付解决方案。我们的服务涵盖从交易所基础设施托管和开发到托管、钱包、支付、区块链集成、交易等所有内容。我们正在寻找市场营销、运营、客户服务和其他部门的优秀人才。所提供的职位可能是现场办公、远程办公或混合办公，与我们的本地合作伙伴合作。
职位描述
我们正在寻找一位注重细节的初级运营助理来加强我们的全球服务运营。该职位专注于支持内部流程，确保顺利的入职流程，监控内部案件趋势，并为团队的效率提升做出贡献。
职责：
- 通过使用内部系统和团队协作，支持全球入职和身份验证（KYC）流程。
- 监控并分析内部报告的服务相关案件和问题，识别趋势和流程改进的机会。
- 与产品、合规、风险和运营团队合作，确保有效处理平台相关需求。
- 协助开发和维护内部知识资源，如常见问题解答、标准操作程序和新功能及现有功能的文档。
- 提供运营支持并执行主管分配的其他任务。
要求：
- 精通中文和英文口语和书面表达；掌握其他语言者优先。
- 具备良好的人际交往能力和职业态度，具有协作和主动的心态。
- 能够独立思考，解决新问题，并提出改进建议。
- 具有较强的数字敏感度和分析思维能力。
- 自我驱动，能够独立工作，同时有效地为团队做出贡献。
- 有传统金融或加密货币领域客户服务中心运营、风险管理或相关岗位经验者优先。
- 愿意适应轮班工作。
- 本科或同等学历者优先。
福利与待遇
- 具有竞争力的全面薪酬包
- 多种团队建设活动和公司活动
- 还有更多！申请后让我们为您详细介绍！
最初发布于喜马拉雅山
查看英文原文
About BTSE:
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.
About the Role
We are looking for a detail-oriented Junior Operations Associate to strengthen our global service operations. This role is focused on supporting internal workflows, ensuring smooth onboarding processes, monitoring internal case trends, and contributing to efficiency improvements across the team.
Responsibilities:
- Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
- Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
- Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
- Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
- Provide operational support and perform additional tasks as assigned by the Supervisor.
Qualifications:
- Proficient in both verbal and written Mandarin and English; additional languages are a plus.
- Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset.
- Ability to think independently, troubleshoot new problems, and suggest improvements.
- Strong numerical aptitude and analytical thinking skills.
- Self-motivated and able to work independently while contributing effectively to a team.
- Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.
- Willingness to work on a shifting schedule.
- Bachelor’s degree or equivalent qualification is a plus.
Perks & Benefits
- Competitive total compensation package
- Various team-building programs and company events
- And many more! Apply and let us tell you more!
Originally posted on Himalayas