人员与文化经理，虚拟平台，学习与发展
People & Culture Manager, Virtual Platforms, L&D
职位概述：
People & Culture Virtual Platforms Manager 负责 BDO 所有虚拟平台的各个方面。该职位是公司与平台供应商沟通的主要联系人，负责处理任何问题并及时了解新功能。经理的主要职责是就如何利用这些平台满足公司需求提供建议。该职位还负责多会话项目和重播的咨询。当使用虚拟平台或在任何会话期间出现技术问题时，经理提供支持并处理相关问题。
职位职责：
- 与 People & Culture Media Production Manager 密切合作，确保其了解所有平台功能
- 深入掌握 BDO 使用的所有虚拟平台
- 解决和排查所有 Level 2 平台问题，并更新支持文档，包括任何知识库（KB）文章
- 协助 People & Culture Media Production Manager 处理 Level 1 问题
- 与第三方虚拟平台供应商合作
- 管理与内部和外部技术支持的关系
- 回答客户（如项目赞助商）关于高级平台问题（功能等）的咨询
- 咨询并管理大型虚拟会议和混合活动中的虚拟平台使用
- 及时了解所有虚拟平台的新功能
- 维护公司虚拟平台及功能的文档，以及平台的使用流程和方法
- 测试所有新的虚拟平台功能，并将其传达给媒体制作团队
- 研究新的虚拟平台，包括成本效益分析
- 管理虚拟平台的任何问题，并作为平台的关键技术资源
- 协助 People & Culture Media Production Manager 对公司所有虚拟平台上的媒体制作团队成员进行培训
- 领导识别所有虚拟平台更好利用方式的项目
- 管理国家学习与发展技术项目，并确保里程碑和时间表得以实现
- 提供有关公司虚拟平台使用流程和方法的指导
- 协助编写公司虚拟平台使用流程和方法的文档
- 解读国家会计准则委员会（NASBA）标准，以指导内部客户选择适当的机制来跟踪参与情况
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Job Summary:
The People & Culture Virtual Platforms Manager manages all aspects of BDO’s virtual platforms. This role is the main point of contact for the firm’s platform vendors regarding any issues and stays abreast of any new features. The Manager’s primary role is to consult on the best approach in utilizing the platforms to meet the firm’s needs. This role also consults on multi-session programs and rebroadcasts. The Manager provides support and handles any technical issues that arise when a virtual platform is being utilized or during any session.
Job Duties:
- Works closely with the People & Culture Media Production Manager to ensure they are aware of all platform features
- Maintains an advanced understanding of all virtual platforms utilized by BDO
- Resolves and troubleshoots any Level 2 platform issues and updates supporting documentation including any Knowledge Based (KB) articles
- Supports the People & Culture Media Production Manager on troubleshooting Level 1 issues
- Collaborates with third party virtual platform vendors
- Manages relationships with both internal and external technical support
- Consults on advanced platform questions (features, etc.) from clients (i.e., program sponsors)
- Consults and manages the use of virtual platforms for large virtual conferences and hybrid events
- Remains abreast and knowledgeable of any new features across all virtual platforms
- Maintains the documentation for the firm’s virtual platforms and features as well as the procedures and usage of the platforms
- Tests all new virtual platform features and conveys them to the media production team
- Researches new virtual platforms including cost/benefit analyses
- Manages any issues with the virtual platforms and serves as a key technical resource for the platforms
- Supports the People & Culture Media Production Manager in training media production team members across the firm’s virtual platforms
- Leads projects that identify better utilization for all virtual platforms
- Manages National Learning & Development technology projects and ensures that milestones and timelines are met
- Provides direction regarding procedures and usage of the firm’s virtual platforms
- Assists with the documentation on procedures and usage of the firm’s virtual platforms
- Interprets National Association of State Boards of Accountancy (NASBA) standards in order to advise internal clients on the appropriate design mechanisms to track participation
- Effectively communicates with our clients while maintaining the firm’s processes and procedures
- Continues to advance their skills on available features of various virtual platforms in order to consult on industry standards
- Liaisons with the firms IT teams
- Other duties as required
Supervisory Responsibilities:
· N/A
Qualifications, Knowledge, Skills and Abilities:
Education:
- Associate’s degree, required
- Bachelor’s degree, preferred
Experience:
- Three (3) or more years of experience in a training/media production role, required
- Two (2) or more years of experience providing level 2 technical support on virtual platforms, required
- Experience in a detail-oriented task-based role that highly leverages technology, required
- Experience with audio and basic video production, preferred
- Experience with interpreting regulatory guidelines, rules and laws, preferred
- Experience at a professional services firm, preferred
- Experience in writing effective learning objectives, preferred
License/Certifications:
· N/A
Software:
- Advance proficiency in various virtual platforms (including but not limited to: Webex, Intrado, Microsoft Teams), required
- Advanced proficiency in the use of Microsoft Office Suite, specifically Word, Excel, and PowerPoint, as well as Adobe Acrobat, required
- Experience with advanced development tools such as Photoshop, Premiere, Media Encoder, Audition, Flash and SharePoint, preferred
- HTML knowledge, preferred
Language:
· N/A
Other Knowledge, Skills & Abilities:
- Basic knowledge of copyright laws
- Ability to understand and interpret NASBA and AICPA guidelines and apply them to training modules
- Ability and willingness to learn new applications with minimum supervision/instruction
- Capable of working harmoniously and effectively as part of a team
- Excellent customer service attitude with the ability to provide guidance to internal customers
- Strong organizational skills with the ability to manage expectations and customer demands
- Capable of handling details accurately and in a timely manner
- Excellent active listening, written and verbal communication skills
- Excellent project management skills with the ability to meet deadlines with varying degrees of pressure, can multi-task, prioritize, work independently and collaboratively, and make decisions; manage and develop multiple projects simultaneously based on priority and project stage
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
National Range: $60,000 - $85,000
Maryland Range: $60,000 - $85,000
NYC/Long Island/Westchester Range: $60,000 - $85,000
Originally posted on Himalayas