关系经理（法语/英语双语）
Relationship Manager (French/English bilingual)
在Element开启充满激情的职业生涯！
Element的员工每天都在改变他人的生活。我们正在重新定义车队管理行业，以人为本，其次才是商业——兑现我们对卓越客户体验的承诺。这需要努力和创新，我们需要更多志同道合的人加入我们的团队。
职位简介
我们正在寻找一位以结果为导向的专业人士加入我们的团队，担任客户经理。在此职位上，您将开发并维护现有客户组合中的有效关系，以确保重复业务和持续收入增长。您将执行主动的客户续约、定价优化和客户钱包份额机会，同时提供一致的卓越客户体验。该职位在实现增长目标和加强长期客户合作关系方面起着关键作用。
您将负责的工作
- 在现有客户组合中建立并维护有效关系，通过主动的客户续约、定价优化和客户钱包份额机会，维持并增长收入，达成增长目标。
- 与客户保持持续沟通，使用了解你的客户策略挖掘需求，并制定创意解决方案满足他们的需求。
- 阐述价值主张和产品及服务组合，同时处理客户的升级、异议和担忧。
- 与运营团队合作制定客户策略，实现收入增长和留存。
- 维护、培养并扩展所负责客户组合中的服务内容。
- 使用Salesforce.com保持运营纪律，包括预测、关系计划和机会管理。
- 建立并筛选机会，以增加客户钱包份额并推动组合增长。
- 与跨职能团队协作，执行客户参与计划并达成客户目标。
- 作为客户成功和运营团队之间的联络人，提供卓越的客户体验。
- 基本要求
- 需要大学以上学历 - 学士学位或同等学历
- 至少5年战略客户管理或相关经验
- 必须能流利使用法语和英语
- 强烈的财务和商业意识
- 有使用Salesforce.com或类似CRM系统的经验
- 在现有客户组合中展示识别和成交机会的能力
- 出色的项目管理、组织和优先级管理能力
查看英文原文
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We’re looking for a results-driven professional to join our team as Relationship Manager. In this role, you will develop and maintain effective relationships with existing customers within your portfolio to ensure repeat business and sustained revenue growth. You will execute proactive client renewals, pricing optimization, and share of wallet opportunities while delivering a consistently superior client experience. This position plays a critical role in achieving growth objectives and strengthening long-term client partnerships.
What You'll Do
- Develop and maintain effective relationships within existing customer portfolio to sustain and grow revenue and achieve growth targets through proactive client renewals, pricing optimization, and share of wallet opportunities.
- Engage in continuous outreach with clients to uncover requirements using Know Your Client strategies and develop creative solutions to meet their needs.
- Articulate value proposition and suite of products and services while addressing client escalations, objections, and concerns.
- Develop client strategies in collaboration with Operational Teams to achieve revenue growth and retention.
- Maintain, nurture, and expand services offered to clients within assigned portfolio.
- Maintain operating discipline using Salesforce.com including forecasting, relationship plans, and opportunity management.
- Build and qualify opportunities to increase share of wallet and drive portfolio growth.
- Collaborate with cross functional teams to execute Customer Engagement Plans and meet client objectives.
- Act as liaison with Client Success and Operational Teams to deliver a superior client experience.
Basic Qualifications
- Post-Secondary Education required - BA/BS degree or equivalent
- Minimum of 5 years in strategic relationship management or related role
- Must be French/English bilingual
- Strong financial and business acumen
- Experience working with Salesforce.com or similar CRM
- Demonstrated ability to identify and close opportunities within existing client portfolio
- Excellent project management, organizational, and prioritization skills
Preferred Qualifications
- MBA desired
- Experience within fleet / vehicle management or related industry
- Strong leadership ability in a team environment
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and client relationship skills
Location:
Current Location: Canada Remote
The hiring base salary range for this position is $90,000 - $110,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.
Originally posted on Himalayas