远程工作雷达

账户专员-碰撞保险

Account Specialist, Collision

市场运营职能支持限定地区(需当地身份)
公司Axalta
薪资未公开
工作地点United States
地域资格限定地区(需当地身份)
时区要求日间重叠约 9 小时,基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
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注意地域限制:该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者,通常需要当地工作身份才能投递,或需与雇主确认是否接受独立合同(Contractor)形式合作。

职位:碰撞理赔专员
Axalta 通过持续投资创新解决方案,始终处于涂料行业的前沿。我们开发的技术可以保护客户的产品——无论是应对高温、光照、腐蚀、磨损、湿气还是化学品,同时通过多彩的涂层增添维度和美感。我们拥有广泛且不断发展的品牌组合,将在从现代化全球基础设施到推动下一代电动车和自动驾驶汽车的发展中发挥重要作用。
汽车修补涂料碰撞理赔专员负责在特定市场内维护客户满意度并实现客户的长期留存。作为区域销售团队的一员,该职位将与涂料客户合作,通过确保所有业务协议要素的交付来促进客户的长期成功。
碰撞理赔专员需以高度的紧迫感工作,并展现出对区域和 Axalta 目标的责任感、承诺和问责精神。
工作地点:此远程职位要求在德克萨斯州(TX)有本地办公地点,最好是圣安东尼奥,以便进行客户现场访问,不提供搬迁或赞助。
主要职责:

  • 作为指定客户的首要联系人,建立牢固、协作的关系
  • 理解与每位客户签订的业务协议的关键要素
  • 制定并执行客户计划,涵盖客户的产品、颜色和服务需求
  • 理解并准确传达 Axalta 产品、颜色和服务的价值和优势
  • 了解并调动适当的资源以满足每位客户的独特需求
  • 保持有条理的沟通方式,定期进行客户电话拜访,并在 SalesForce(SFDC)中清晰记录客户互动情况
  • 及时跟进问题,并识别和建议流程改进以解决客户面临的障碍
  • 有效优先处理任务,并为区域团队的预期成果(包括收入、盈利能力、客户留存率和经销商管理)做出贡献,具有高度的紧迫感
  • 支持标准操作流程(SOP),并确保客户了解 Axalta 培训课程和当地绩效小组提供的教育和支持资源
  • 领导涂料转换工作,并征求经销商意见
查看英文原文

Account Specialist, Collision
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
The Account Specialist, Automotive Refinish is responsible for maintaining strong customer satisfaction and long-term retention of Axalta’s customers within a market. As a member of the regional sales team the Account Specialist will partner with our coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered.
The Account Specialist works with a high sense of urgency and demonstrates ownership, commitment, and accountability to Regional and Axalta goals.
Work Location: This fully remote role requires a local presence in TX, preferably San Antonio,to allow for onsite visits to customer sites and is not eligible for relocation nor sponsorship.
Key Responsibilities:

  • Acts as primary point of contact for identified customers and builds strong, collaborative relationships
  • Understands key elements of the business agreement with each customer
  • Develops and executes account plans capturing the product, color and services needs of the customer
  • Understands and accurately communicates the values and benefits of Axalta product, color, and services
  • Understands and engages the appropriate resources to meet the unique needs of each customer
  • Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC)
  • Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer
  • Effectively prioritize tasks and contributes to regional team’s expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency
  • Provides support on standard operating procedures (SOP’s) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups
  • Leads paint conversion efforts and solicits distribution resources to support the customer
  • Maintains accurate account information and contact data in SalesForce (SFDC)
  • Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers

Job Requirements: An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.

  • Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience
  • Strong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals
  • Working knowledge Axalta’s core product lines and repair shop business fundamentals
  • Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach
  • Self-disciplined and able to perform effectively in unstructured and autonomous conditions
  • Presents oneself in professional manner throughout all levels of the organization and considers how actions will affect customers
  • Strong team player and actively seeks opportunities to support territory activities and meet customer needs
  • Demonstrates effective written and oral communication skills
  • Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint)
  • Must be willing and able to travel up to 50% of the time
  • Valid Driver’s License required

This is an active opening for which we are recruiting to fill immediately.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to .

4 - Sales Workers (EEO-1 Job Categories-United States of America)
We consider an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
This is an active opening for which we are recruiting to fill immediately.

Originally posted on Himalayas

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