资深软件工程师
Staff Software Engineer
在Lyft，我们的使命是服务与连接。我们通过营造一个所有团队成员都感到归属并能蓬勃发展的环境来实现这一目标。
全球支持与合作伙伴团队是帮助Lyft实现“服务与连接”使命的关键且独特的组成部分。我们通过开发集成平台，将全球客户无缝连接到卓越的客户服务体验中，从而支持Lyft的国际增长。
我们不仅仅支持客户；我们构建基础架构，将每一次支持互动转化为真实的连接时刻。无论是在支持我们成熟的北美社区，还是欢迎全球新用户，我们都确保骑手、司机、申请人和客服代理都能获得统一、可靠且高效的体验。
我们正在寻找一位有经验的技术领导者，能够通过设计、负责并扩展全球支持平台来支持我们的全球雄心。
职责：
- 为快速发展的产品领域设定技术愿景和策略，对架构和技术方向做出高判断力的决策
- 推动人工智能和机器学习解决方案的采用，以优化客户支持流程并提升平台的整体运营效率
- 领导一支才华横溢的工程师团队，他们编写代码并解决复杂的工程问题，保持对技术卓越的高标准
- 将高层次的业务目标转化为可执行的工程项目。从构思到交付，全程负责技术路线图，管理跨团队依赖关系并缓解风险
- 推动工程团队中人工智能开发工具的负责任采用——展示有效的使用方式，建立最佳实践，并指导工程师提高生产力，同时不牺牲代码质量和安全性
- 倡导系统、可观测性、性能和技术债务减少方面的改进，将你的影响力扩展到你直接负责的团队之外
- 建立部署、警报和值班健康的最佳实践。全面负责平台的稳定性，追踪问题的根本原因，并为你的直接范围以及更广泛的领域建立预防性保障措施
- 在产品、设计和运营之间推动一致。主动解决瓶颈，并在保护系统架构免受竞争组织优先事项影响的情况下做出果断的权衡
- 指导并提升你周围的工程师。分配具有挑战性的机会，激发他们的潜力
查看英文原文
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The Global Support & Partnerships team is a critical and unique part of helping Lyft succeed in our purpose to Serve and Connect. We support Lyft's international growth by developing integration platforms that seamlessly link global customers to an exceptional customer care experience.
We go beyond simply supporting customers; we build the foundational infrastructure that turns every support interaction into a moment of genuine connection. Whether supporting our established North American community or welcoming new users worldwide, we ensure a unified, reliable, and efficient experience for riders, drivers, applicants and support agents alike.
We are looking for an experienced technical leader who can support our global ambition by designing, owning, and scaling the Global Support Platform.
Responsibilities:
- Set the technical vision and strategy for a rapidly evolving product area, making high-judgment calls on architecture and technology direction
- Drive the adoption of AI and machine learning solutions to optimize customer support workflows and enhance operational efficiency across the platform.
- Lead a team of talented engineers who ship code and tackle hard engineering problems, maintaining a high bar for technical excellence
- Translate high-level business goals into actionable engineering projects. Own the technical roadmap from conception to delivery, managing cross-team dependencies and mitigating risks.
- Drive the responsible adoption of AI development tools across engineering teams - modeling effective use, establishing best practices, and mentoring engineers to improve productivity without compromising code quality or security.
- Champion improvements in system, observability, performance, and tech debt reduction, extending your influence beyond your immediate team.
- Establish best practices for deployment, alerting, and on-call health. Take holistic ownership of the platform's stability, tracking down issue root causes and building preventive safeguards for your immediate scope and beyond.
- Drive alignment across product, design, and operations. Proactively resolve bottlenecks and make decisive trade-offs to protect system architecture from competing organizational priorities.
- Mentor and level up the engineers around you. Delegate stretch opportunities, lead cross-team reviews, and foster a culture of strong technical excellence.
Experience:
- 8+ years of software engineering industry experience with a track record of architecting and delivering large-scale backend systems in production
- Demonstrated experience setting technical direction for a product or platform area, including authoring architecture docs and driving alignment across senior stakeholders
- Deep expertise in designing and operating distributed systems — microservices, event-driven architectures, and high-throughput APIs at scale
- Strong proficiency in one or more backend languages (Python, Go, Java, C#, or similar) and a solid understanding of performance, concurrency, and reliability tradeoffs
- Experience working with public cloud platforms (e.g., AWS, GCP, Microsoft Azure) and modern container orchestration technologies (e.g., Kubernetes, Docker, cri-o).
- Proven ability to lead and influence a team of engineers, including setting technical standards, running design reviews, and unblocking execution
- Excellent written and verbal communication skills — able to represent the team's technical strategy clearly to leadership and align cross-functional partners
Nice to have:
- Full-stack versatility: while the role is server-focused, the ability to own frontend development when needed and deliver features end-to-end is a strong plus
Benefits:
- Professional and stable working environment.
- The latest technology and equipment you need.
- Potential to work remotely, including out of country (dependent on work authorizations).
- 28 calendar days for vacation and up to 5 paid sick days.
- 18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible.
- Mental health benefits.
- Family building benefits.
This role is fully remote in Ukraine, however, employees are required to live and work in Ukraine in order to be qualified for this position. #Remote