运营卓越与人工智能转型总监

What We Need Corpay is currently looking to hire a Director, Operational Excellence & AI Transformation, within our Corpay Payables organization. As the Director, Operational Excellence & AI Transformation, you will lead enterprise-wide initiatives that simplify operations, improve customer experience, accelerate business growth, and unlock the value of automation and Artificial Intelligence (AI). You will combine deep operational excellence expertise with a passion for digital transformation, Lean Six Sigma methodologies, AI-enabled process optimization, and organizational change. This individual thrives in ambiguity, influences across organizational boundaries, and delivers sustainable improvements that drive revenue, reduce costs, improve speed to market, and elevate performance. You will report to the Sr. Director, Operational Excellence and regularly collaborate with Operations, Product Management, Technology, Finance, Sales, and Customer Success to identify opportunities, challenge existing processes, and deliver innovative solutions that create measurable business value. How We Work As a Director, Operational Excellence & AI Transformation, Corpay will set you up for success by providing:

• Company-issued equipment + remote access

• Formal, hands-on training

Role Responsibilities
The responsibilities of the role will include:
Enterprise Transformation Lead strategic operational transformation initiatives across multiple business functions. Partner with executive leadership to identify opportunities that improve revenue, reduce costs, improve customer experience, and increase operational scalability. Serve as an internal consultant, providing recommendations supported by data, financial analysis, and business cases. Process Excellence Conduct discovery workshops, value stream mapping, and current-state assessments. Lead Lean Six Sigma initiatives focused on eliminating waste, improving quality, and reducing operational complexity. Establish future-state operating models that enable sustainable growth. Artificial Intelligence & Automation Identify opportunities to leverage AI, intelligent automation, workflow technologies, and digital capabilities to improve operational performance. Develop business cases supporting AI investments, including expected ROI and productivity improvements. Evaluate emerging technologies and recommend scalable solutions. Champion responsible AI adoption and establish best practices across operational teams. Operational Readiness & Change Management Lead operational readiness planning for strategic initiatives. Develop implementation strategies, communications, training plans, and adoption metrics. Partner with business leaders to ensure successful deployment and long-term sustainability. Analytics & Business Performance Establish baseline metrics and define measurable success criteria. Design executive dashboards and KPI reporting. Analyze operational trends and identify opportunities for continuous improvement. Measure post-implementation results to validate business outcomes. Cross-Functional Leadership Influence senior leaders without direct authority. Facilitate executive workshops and strategic planning sessions. Partner closely with Product Management, Engineering, Finance, Operations, Customer Success, and Sales.
Qualifications & Skills

• Bachelor's degree in Business, Engineering, Operations Management, or related field.

• Lean Six Sigma Black Belt certification (required).

• 8+ years of experience leading enterprise operational excellence, business transformation, or continuous improvement initiatives.

• Demonstrated experience applying Artificial Intelligence (AI), Generative AI, or intelligent automation to improve operational performance, enhance productivity, and deliver measurable business outcomes is required.

• Experience with enterprise AI platforms (e.g., ChatGPT Enterprise, Microsoft Copilot, Salesforce Agentforce, or similar) and the ability to identify and implement AI use cases within business operations strongly preferred.

• Demonstrated success leading large cross-functional initiatives from strategy through implementation.

• Experience delivering measurable business outcomes including cost reduction, revenue acceleration, productivity improvements, or customer experience enhancements.

• Strong executive communication and presentation skills.

• Advanced analytical and problem-solving capabilities.

• Experience building business cases supported by financial analysis and operational metrics.

Artificial Intelligence & Digital Skills Required experience with one or more of the following:

• Generative AI (ChatGPT, Microsoft Copilot, Salesforce Agentforce, Gemini, Claude, etc.)

• AI-assisted business process redesign

• Intelligent workflow automation

• AI productivity tools

• AI prompt engineering

• Digital transformation initiatives

Preferred experience:

• Process mining

• Robotic Process Automation (RPA)

• Workflow automation platforms

• Salesforce ecosystem

• Business Intelligence tools (Power BI, Tableau, etc.)

Preferred Qualifications

• PMP certification

• Master's degree (MBA or related field)

• Experience in Financial Services, Payments, SaaS, or FinTech

• Knowledge of Operational Readiness methodologies

• Experience with customer experience transformation initiatives

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)

• Virtual fitness classes offered company-wide

• Robust PTO including major holidays, vacation, sick, personal, and volunteer time

• Employee discounts with major providers (wireless, gym, car rental, etc.)

• Philanthropic support with both local and national organizations

• Fun culture with the company

About Corpay Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law. Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions. Learn more about Corpay: Transparency & Compliance Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes. Candidate Privacy Notice For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: Pay Philosophy Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
Originally posted on Himalayas