现场赋能负责人 - 技术成功
Field Enablement Lead, Technical Success
关于团队
GTM赋能团队帮助OpenAI的面向客户的组织将快速发展的AI能力转化为一致且高质量的客户成果。我们构建入职流程、学习体验、操作手册和知识系统，帮助团队建立技术深度，保持最新，并自信地引导客户成功采用AI。
关于职位
我们正在招聘一名技术成功领域的现场赋能负责人，负责设计并扩展我们快速增长的技术面向客户团队的赋能计划。您将负责涵盖入职、持续技能提升、技术演讲和演示以及主题专家知识共享的项目。与技术成功领导层、产品赋能团队和技术主题专家紧密合作，您将把复杂的产品知识和现场经验转化为实用的系统，以提高准备度、一致性和客户互动及部署的质量。
在该职位中，您将：
- 设计、实施并扩展全面的赋能计划，与技术成功入职、基于角色的技能提升和持续准备需求保持一致。
- 重新定义并运营主题专家（SME）计划，为技术专家创建清晰的知识分享路径，提升GTM范围内的技术深度和一致性。
- 负责并主动维护一个版本化的技术演讲、演示、操作手册和发布就绪资产的仓库。
- 与技术成功领导层、产品赋能团队和产品主题专家合作，识别技能差距并提供针对性的学习干预措施。
- 收集、审核、整理并使现场和主题专家生成的技术内容易于发现、信任和重复使用。
如果您具备以下条件，可能会在这个职位上表现出色：
- 5年以上技术赋能、解决方案工程、解决方案架构、技术成功或相关领域的工作经验。
- 在高增长的SaaS或科技环境中，有设计和扩展技术赋能计划的显著成果。
- 出色的沟通和组织能力，能够领导多个复杂的项目，并协调高级跨职能利益相关者。
- 有构建基于客户旅程的操作手册、操作指南和技术学习资源的经验，能够推动一致的现场行为。
- 作为解决方案工程师、解决方案架构师或类似技术从业者直接面向客户的经验，或领导这些团队的经验。
- 强大的判断力和对技术的深刻理解，能够快速适应变化并推动创新。
查看英文原文
About the Team
The GTM Enablement team helps OpenAI’s customer-facing organizations turn rapidly evolving AI capabilities into consistent, high-quality customer outcomes. We build the onboarding, learning experiences, playbooks, and knowledge systems that help teams develop technical depth, stay current, and confidently guide customers through successful AI adoption.
About the Role
We’re hiring a Field Enablement Lead, Technical Success to design and scale enablement for our rapidly growing technical customer-facing teams. You will own programs spanning onboarding, continuous skill development, technical pitches and demos, and subject-matter-expert knowledge sharing. Working closely with Technical Success leaders, Product Enablement, and technical SMEs, you will turn complex product knowledge and field experience into practical systems that improve readiness, consistency, and the quality of customer interactions and deployments.
In this role, you will:
- Design, implement, and scale comprehensive enablement programs aligned to Technical Success onboarding, role-based skill development, and ongoing readiness needs.
- Redefine and operate the Subject Matter Expert (SME) program, creating clear pathways for technical experts to share knowledge and raise technical depth and consistency across GTM.
- Own and proactively maintain a versioned repository of technical pitches, demos, playbooks, and launch-ready assets.
- Partner with Technical Success leadership, Product Enablement, and product SMEs to identify skill gaps and deliver targeted learning interventions.
- Capture, vet, organize, and make field- and SME-generated technical content easy to discover, trust, and reuse.
You might thrive in this role if you have:
- 5+ years of experience in technical enablement, solutions engineering, solutions architecture, technical success, or a related role.
- A proven track record of designing and scaling technical enablement programs in high-growth SaaS or technology environments.
- Exceptional communication and organizational skills, with the ability to lead multiple complex programs and align senior cross-functional stakeholders.
- Experience building customer-journey-based playbooks, how-to guides, and technical learning assets that drive consistent field behavior.
- Direct customer-facing experience as a Solutions Engineer, Solutions Architect, or similar technical practitioner, or experience leading these teams.
- Strong judgment and the ability to independently define, prioritize, and lead ambiguous, high-impact initiatives while influencing across organizational boundaries.
Nice to have:
- Strong understanding of enablement methodologies, instructional design principles, and adult learning theory.
- Familiarity with AI/ML technologies, platform products, or other deeply technical SaaS offerings.
- Led SME programs, communities of practice, or other knowledge-sharing systems.
- Background in technical content creation, curriculum design, or training facilitation.
- Have shaped strategic enablement programs that measurably improve onboarding speed, technical readiness, and execution across diverse GTM roles.
- Use technology and automation to personalize learning, scale enablement, and continuously improve programs through feedback and measurable outcomes.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.