高级技术支援工程师 - 网络安全 SaaS
Senior Technical Support Engineer - Cybersecurity SaaS
Intuition Machines 使用 AI/ML 构建企业安全产品。我们将研究成果应用于服务数亿用户的系统，团队成员分布在世界各地。你可能已经了解我们最知名的产品——hCaptcha 安全套件。我们的方法很简单：低开销、小团队和快速迭代。
作为高级技术支持工程师，你将直接与客户和工程团队合作，解决复杂的技术问题，提高产品可靠性，并确保顺畅的客户体验。你的软件开发经验将使你能够深入分析问题，并直接为产品改进做出贡献。
使用 AI：代码代理无疑是很有用的工具。我们提供对前三大模型的访问，并率先采用以评估为主的开发流程。熟悉使用代理进行编码是所有面试的一部分。然而，可靠性与正确性对我们至关重要。你需要阅读并理解每行你名字下的代码，并且这些代码将由人和机器共同审查。
你将负责：
- 为企业的客户排查复杂的后端和前端问题。
- 与工程、产品和安全团队合作，找出根本原因并实施解决方案。
- 通过调试、原型设计或构建小型自动化工具来改进产品。
- 运用网络安全部署、机器人缓解和欺诈预防知识来支持客户。
- 指导其他支持工程师，提升团队流程和文档。
- 通过清晰、主动的沟通建立牢固的客户关系。
我们寻找：
- 5年以上软件工程或技术支持经验，具备扎实的编码能力。
- 精通 Python、JavaScript、HTML 和 CSS。
- 具有分布式系统、网络安全部署和大规模应用的经验。
- 强大的问题解决能力和细致的关注。
- 优秀的沟通和协作能力。
- 熟悉支持系统、工单工具或自动化/脚本编写者优先。
加分项：
· 具备 Grafana、SQL、ClickHouse、Redash 或支持企业客户的经验。
我们提供：
- 全远程职位，工作时间灵活。
- 一支充满灵感的全球各地同事组成的团队。
- 舒适、现代的开发和部署流程：尽早发布，频繁发布。
- 高影响力：大量用户，满意的客户，高速成长和前沿的研发。
- 扁平化组织，直接与高管互动。
查看英文原文
Intuition Machines uses AI/ML to build enterprise security products. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple: low overhead, small teams, and rapid iteration.
As a Senior Technical Support Engineer, you’ll work directly with customers and engineering teams to solve complex technical problems, improve product reliability, and ensure a smooth customer experience. Your software development experience will let you dig into issues and contribute directly to product improvements.
Using AI: Coding agents are indisputably useful tools. We provide access to the top 3 models, and were early adopters of evals-first development flows. Familiarity with coding using agents is part of all interviews. However, reliability and correctness are critical for us. You will need to read and understand every line of code with your name on it, and it will be reviewed by both people and machines.
What you will do:
- Troubleshoot complex backend and frontend issues for enterprise customers.
- Work with Engineering, Product, and Security teams to find root causes and implement solutions.
- Help improve the product by debugging, prototyping, or building small automation tools.
- Apply web security, bot mitigation, and fraud prevention knowledge to support customers.
- Mentor other support engineers and enhance team processes and documentation.
- Build strong customer relationships through clear, proactive communication.
What we are looking for:
- 5+ years in software engineering or technical support with strong coding experience.
- Proficiency in Python, JavaScript, HTML, and CSS.
- Experience with distributed systems, web security, and large-scale applications.
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration skills.
- Familiarity with support systems, ticketing tools, or automation/scripting is a plus.
Nice to have:
· Experience with Grafana, SQL, ClickHouse, Redash, or supporting enterprise clients.
What we offer:
- Fully remote position with flexible working hours.
- An inspiring team of colleagues spread all over the world.
- Pleasant, modern development and deployment workflows: ship early, ship often.
- High impact: lots of users, happy customers, high growth, and cutting edge R&D.
- Flat organization, direct interaction with customer teams.
We celebrate equality of opportunity and are committed to creating an inclusive environment for all team members. Join us as we transform cybersecurity, user privacy, and machine learning online!
Please note that all positions require pre-employment screening, including third-party verification of work history, education, and identity, as well as a final in-person interview and identity verification step, which will be conducted in your country of residence.
Originally posted on Himalayas