远程工作雷达

支持工程师 - Power Apps 和 Power Automate

Support Engineer - Power Apps and Power Automate

开发工程限定地区（需当地身份）
公司Gigmos
薪资未公开
工作地点India
地域资格限定地区（需当地身份）
时区要求日间重叠约 6 小时，基本正常作息
用工类型Contractor
发布时间今天
数据来源Himalayas
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注意地域限制：该职位明确限定在 India 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。

Power Apps & Power Automate | 自由职业 / 项目制
公司：Gigmo Solutions Private Limited (Gigmos)
合作类型：自由职业 / 项目制
工作模式：远程 / 家中办公
班次：灵活4小时或8小时班次
薪酬：按票计费
关于Gigmos

Gigmos是一家全球技术支援和托管服务公司，采用双员工模式——核心团队由全职员工组成，同时拥有一个分布式的资深项目工程师池。
我们的团队覆盖9+个国家，为6+种全球语言的客户提供支持，主要采用远程工作模式。Gigmos已与微软合作超过六年。
我们的项目工程师是经验丰富的专家，处理真实的企业支持案例，并根据他们成功解决的工作获得报酬。
职位简介
我们正在寻找一位经验丰富的Power Platform技术支援工程师，为Microsoft Power Apps和Power Automate提供技术支持。
在您承诺的班次期间，通过客户的支援队列接收案例。您将负责诊断、复现、解决并记录客户问题。
这是一个需要动手操作的技术岗位。您应熟悉调查错误、日志、运行历史和平台行为，以确定实际根本原因并提供正确的解决方案。
您将处理的内容
Power Apps

  • 排查Canvas和Model-Driven Apps问题，包括公式/表达式错误、委派警告、控件行为、性能和加载时间问题。
  • 解决数据源和连接器问题，如身份验证、刷新失败、连接器限制和节流。
  • 排查Dataverse问题，包括表、列、关系、安全角色、权限和业务规则。
  • 处理环境和ALM问题，包括解决方案导入、管理/非管理解决方案、环境变量和部署失败。
  • 支持许可和授权查询，包括高级连接器要求。

Power Automate

  • 排查Cloud Flow故障、触发条件、运行历史错误、表达式、动态内容、循环和并发问题。
  • 支持Power Automate Desktop/RPA问题，包括机器注册、无人值守运行、凭证和网关问题。
  • 排查审批、计划流程以及与Teams、SharePoint、Outlook和Dataverse的集成。
  • 处理节流、API限制、重试策略和性能问题。
  • 排查DLP策略阻止和治理问题
查看英文原文

Power Apps & Power Automate | Freelance / Gig Engagement
Company: Gigmo Solutions Private Limited (Gigmos)
Engagement Type: Freelance / Gig
Work Mode: Remote / Work From Home
Shift: Flexible 4-Hour or 8-Hour Shift Blocks
Payment: Pay Per Ticket
About Gigmos

Gigmos is a global technical support and managed services company built on a dual workforce model — a core team of permanent employees supported by a distributed pool of experienced gig engineers.
Our workforce operates across 9+ countries, supporting clients in 6+ global languages, with a predominantly remote working model. Gigmos has been a delivery partner to Microsoft for over six years.
Our gig engineers are experienced specialists who handle real enterprise support cases and are paid based on the work they successfully resolve.
About the Role
We are looking for an experienced Power Platform Technical Support Engineer to provide technical support for Microsoft Power Apps and Power Automate.
Cases are received through the client's support queue during your committed shift. You will be responsible for diagnosing, reproducing, resolving, and documenting customer issues.
This is a hands-on technical role. You should be comfortable investigating errors, logs, run history, and platform behaviour to identify the actual root cause and provide the right resolution.
What You Will Handle
Power Apps

  • Troubleshoot Canvas and Model-Driven Apps, including formula/expression errors, delegation warnings, control behaviour, performance, and load-time issues.
  • Resolve data source and connector issues such as authentication, refresh failures, connector limits, and throttling.
  • Troubleshoot Dataverse including tables, columns, relationships, security roles, permissions, and business rules.
  • Handle environment and ALM issues including solution imports, managed/unmanaged solutions, environment variables, and deployment failures.
  • Support licensing and entitlement queries, including premium connector requirements.

Power Automate

  • Troubleshoot Cloud Flow failures, trigger conditions, run-history errors, expressions, dynamic content, loops, and concurrency.
  • Support Power Automate Desktop/RPA issues including machine registration, unattended runs, credentials, and gateway problems.
  • Troubleshoot Approvals, scheduled flows, and integrations with Teams, SharePoint, Outlook, and Dataverse.
  • Handle throttling, API limits, retry policies, and performance issues.
  • Troubleshoot DLP policy blocks and governance-related failures.

Case Management

  • Reproduce reported issues before confirming the resolution.
  • Provide clear and accurate customer-facing updates and case documentation.
  • Escalate cases outside your scope with complete troubleshooting evidence.
  • Contribute reusable solutions to the knowledge base.
  • Maintain defined response time, resolution quality, SLA, and customer satisfaction standards.

Requirements
Essential

  • Hands-on experience building and supporting Power Apps, including Canvas and Model-Driven Apps.
  • Strong practical experience with Power Automate flows.
  • Working knowledge of Dataverse, connectors, environments, and Power Platform security.
  • Ability to troubleshoot using error messages, logs, telemetry, and flow run history.
  • Strong written and verbal English communication skills.
  • Customer-focused approach with strong problem-solving and case ownership.
  • Reliable high-speed internet, working system, and a quiet workspace.
  • Willingness to complete BGV, NDA, and client security/data-handling requirements.

Preferred

  • Microsoft certifications: PL-100, PL-200, PL-400, or PL-600.
  • Experience in customer-facing technical support/service desk environments.
  • Experience working with SLAs and enterprise support cases.
  • Exposure to Power BI, Azure, SharePoint, or Dynamics 365.
  • Additional language proficiency apart from English.

How the Engagement Works
Shift Commitment

  • Choose from available 4-hour or 8-hour shift blocks.
  • Shift windows are scheduled across different time zones, providing flexibility in selecting a suitable working window.
  • Once a shift is committed, you are expected to be logged in, available, and actively handling cases throughout the shift.

Pay Per Ticket

  • This is a pay-per-ticket engagement with no fixed monthly salary or retainer.
  • Payment is based on ticket complexity and successful resolution.
  • Rates, complexity tiers, and payment cycles will be communicated before the first shift.
  • Payment is linked to genuine resolution and quality, not simply ticket closure.
  • Cases reopened due to the same unresolved issue may be treated as unresolved.

Monitoring

  • Activity monitoring may be required during committed shift hours as part of client engagement requirements.
  • Monitoring requirements will be explained during onboarding and apply only during shift hours.

Onboarding
Selected engineers will complete:

  • Gigmos onboarding formalities
  • Background Verification (BGV)
  • NDA and client security requirements
  • Client-specific process and technical training
  • Any required assessment or certification

Engineers can begin handling live cases after completing the required onboarding process.
Important to Know

  • This is not a salaried employment position and does not include employment benefits.
  • There is no guaranteed monthly income.
  • Earnings depend on the shifts selected, tickets handled, ticket complexity, and successful resolutions.
  • This opportunity is not intended for candidates looking to learn Power Platform on the job. Practical working experience is required from the start.

Who This Role Suits
This opportunity is ideal for:

  • Experienced Power Platform Developers and Engineers
  • Power Platform Consultants and Freelancers
  • Technical professionals looking for flexible, output-based work
  • Experienced engineers interested in handling real enterprise customer cases
  • Professionals looking for flexible technical work alongside other commitments

Key Skills
Power Apps | Power Automate | Dataverse | Canvas Apps | Model-Driven Apps | Power Automate Desktop | Connectors | ALM | Power Platform Security | DLP | API & Integrations | Technical Troubleshooting | Enterprise Support
Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。 本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。

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