IT支持 / NOC工程师（需法语）
IT Support / NOC Engineer (with French language)
我们寻找一位经验丰富的IT支持/NOC工程师，具备强大的MSP或外包IT支持经验。该职位需要能够处理多个客户环境，处理工单，排查Microsoft 365、Windows Server、终端设备、网络问题、安全工具、备份和云基础设施。
理想的候选人不仅能够响应支持请求，还应了解如何监控系统，记录重复性问题，与客户清晰沟通，并在需要时上报问题。此职位需要可靠、有条理，并能在快速变化的支持环境中独立工作。
职责：
- 处理业务用户和客户环境的L1/L2技术支持请求。监控客户基础设施、云系统、服务器和终端设备。
- 管理和排查Microsoft 365服务，包括Exchange Online、Teams、Intune、Entra ID / Azure AD以及用户访问问题。
- 支持Windows桌面、Windows Server和基本的Mac OS。
- 使用Active Directory、DNS、DHCP、TCP/IP、VPN、远程桌面工具和常见的网络故障排除场景。
- 支持安全和终端保护工具，如Microsoft Defender、Bitdefender、Sophos或其他类似解决方案。
- 使用RMM、PSA、工单、时间跟踪和文档平台，如ConnectWise和ITglue。
- 在需要更深入排查时，与第三方供应商和软件支持团队沟通。
- 创建、更新和维护技术文档、标准操作流程、故障排除指南和客户环境备注。
所需技能：
- 在MSP、NOC、远程IT支持或外包基础设施支持方面有丰富经验。
- 具备Microsoft 365管理的实践经验：Exchange、Teams、Intune、Entra ID / Azure AD。
- 具备Windows Server和Windows桌面支持经验。
- 理解网络基础：DNS、DHCP、TCP/IP、防火墙、VPN、路由器、交换机。
- 具备使用远程支持工具的经验，如TeamViewer、ScreenConnect或其他类似工具。
- 具备工单处理和文档记录的纪律性。
- 能够同时支持多个客户或环境而不失去条理性。
- 能够独立排查问题，收集细节，分析日志，并清晰地沟通下一步行动。
- 法语和英语水平为中高级以上，书面和口语均需熟练，以便与客户有效沟通。
加分技能：
- 具备…
查看英文原文
We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.
The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.
Responsibilities:
- Handle L1/L2 technical support requests for business users and client environments.Monitor customer infrastructure, cloud systems, servers, endpoints.
- Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
- Support Windows desktop, Windows Server, basic Mac OS.
- Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
- Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
- Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
- Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
- Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.
Required Skills:
- Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
- Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
- Experience with Windows Server and Windows desktop support.
- Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
- Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
- Experience with ticketing and documentation discipline.
- Ability to support several clients or environments at the same time without losing structure.
- Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
- Upper-Intermediate+ French and English, both written and spoken, for effective communication with customers.
Nice-to-Have Skills:
- Experience with MSP tools such as ConnectWise, Kaseya, or similar.
- Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
- Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
- Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
- Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.
Personal Qualities:
- Reliable and disciplined in daily support work.
- Calm under pressure, especially during incidents or urgent client requests.
- Strong customer-service mindset.
- Able to document work clearly and consistently.
- Flexible with different client environments, tools, and processes.
- Able to learn new systems quickly and ask the right questions when documentation is missing.
Work schedule:
This engagement requires 40 hours of work per week. Your regular weekly schedule is expected to be Monday through Friday, 8AM to 5PM CEST (11PM to 8AM PST), which includes an hour for lunch.
Hiring process: HR Interview; Technical Interview; Client Interview.
We offer:
- Competitive compensation
- B2B contract, paid sick leave, 20 days of paid vacation
- Free English lessons
- Flexible work schedule
- Official holidays are non-working days
- Paid courses and certifications
- Сoach / psychologist consultation
- Workshops
- Career development plan
- Mentoring Education
- Medical Health Insurance
Why Choose Us? What Do We Offer that’s Exceptional?
- Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
- Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
- Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
- Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.
When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!
Need more information? Welcome!
Originally posted on Himalayas