客户成功经理，广告解决方案
Customer Success Manager, Ads Solutions
关于团队
OpenAI 的使命是确保人工智能的负责任和广泛采用。为支持这一使命，广告解决方案团队与广告商紧密合作，深入了解他们的业务和需求，帮助制定能够推动平台上有意义的收入增长和长期成功的的产品和解决方案——同时保持对用户信任和平台完整性的高标准。
关于职位
我们正在寻找一名客户成功经理，以支持广告商在 OpenAI 广告平台上进行入驻、启动和增长。你将管理一组合作伙伴，并作为他们值得信赖的顾问，帮助他们实现业务目标，同时确保在我们平台上拥有强大而负责任的体验。
这个职位位于关系管理、战略和执行的交汇点。你将与销售团队密切合作，推动合作伙伴的长期增长，并与内部团队协作，持续改进广告商的体验。
该职位位于我们的新加坡办公室。我们采用每周 3 天在办公室的混合工作模式，并为新员工提供搬迁协助。
在该职位中，你将：
- 负责与一组广告合作伙伴的关系，作为他们的主要联系人。
- 引导广告商完成入驻和活动启动，确保对 OpenAI 广告产品的良好采用。
- 分析活动表现并提供清晰、可操作的建议以改善结果。
- 通过增加产品采用率和增量投资来发现扩大合作的机会。
- 与销售、产品、分析、政策和运营等跨职能团队合作，解决相关问题并提升平台价值。
- 汇总广告商的反馈和洞察，以指导产品改进和长期战略。
- 协助建立可扩展的流程和最佳实践，以支持 OpenAI 广告生态系统的增长。
如果你具备以下条件，可能会在这个职位上表现出色：
- 具有 5-10+ 年数字广告、客户管理、客户成功或相关面向客户的职位经验。
- 在平台、出版商或广告技术环境中，具有管理广告商或代理机构关系的经验。
- 能够解读绩效数据，并将洞察转化为战略建议。
- 具备数据查询经验（如 SQL、高级 Excel/GSheet）。
- 沟通清晰，能够建立信任。
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About the team
OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity.
About the role
We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.
This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.
This role is based in our Singapore office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
- Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
- Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
- Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
- Identify opportunities to expand partnerships through increased product adoption and incremental investment.
- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
- Surface advertiser feedback and insights to inform product improvements and long-term strategy.
- Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.
You might thrive in this role if you:
- Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
- Have experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
- Are comfortable interpreting performance data and translating insights into strategic recommendations.
- Have experience with data querying (e.g. SQL, advanced excel/GSheet).
- Communicate clearly and builds trust with both technical and non-technical stakeholders.
- Operate with ownership and accountability in fast-moving, evolving environments.
- Demonstrate sound judgment and a commitment to user trust and responsible platform growth.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.