客户总监（美国东部时间）
Account Director (US EST)
关于Kyra
Kyra是一个企业级的网红营销平台，与SharkNinja、Coach、H&M、Ray-Ban和Converse等品牌合作。我们的平台管理整个生命周期——创作者发现、活动管理、内容审核、付款、分析以及跨TikTok、Instagram和YouTube的AI驱动智能。
账户总监 工作时间：EST时区。向首席战略官汇报。
职位描述
你负责客户账户组合以及交付这些账户的团队。在客户方面，你是高级联系人，对净收入留存（续约、扩展和收入风险）负责。在交付方面，你领导一个活动经理团队并对其产出负责：质量、时间表、利润率以及他们遵循的标准。
你负责的内容
- 你所负责组合中的净收入留存：续约、扩展和收入风险。
- 高级客户关系，从日常营销联系人到预算决策者。
- 组合中的活动交付：按时、按范围、达成KPI。
- 活动经理团队的表现、标准和发展。
- 你所负责账户的毛利润和成本管理。
负责客户
- 映射跨职能和地区的利益相关者。
- 负责所有沟通。
- 制定账户策略：路线图、扩展方案、续约计划。
- 负责商业条款、范围和预算。
- 负责高管报告、季度业务回顾（QBR）和执行业务回顾（EBR）。
- 管理账户风险。
领导团队
- 设定生产标准：选角、谈判、简报流程、升级机制。
- 根据明确可衡量的期望跟踪活动经理的表现。辅导、提供定期反馈、负责其发展。
- 规划资源和工作量。
- 负责交付背后的数字：预算、预测、对账、毛利率（GPM）、人均产出。
- 制定网红策略：选角方向、谈判和报价、高绩效者的重新参与。
- 在复杂活动和网红问题上担任高级别升级处理者。
报告与跨部门协作
- 主导活动后分析、内部复盘和PCA演示文稿。
- 与销售、法务、产品和战略团队合作，保持优先级一致，并在内部以高级别代表活动交付。
- 将客户需求、痛点和功能请求反馈给产品团队。
成功的样子
- 你的客户续约，其中一些实现增长，NRR呈上升趋势。
- 交付过程无需持续升级。
- 随着销量增加，利润率保持稳定。
- 你的活动经理变得更加快速和高效。
查看英文原文
About Kyra
Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.
Account Director EST hours. Reports to the Chief Strategy Officer.
The role
You own a portfolio of client accounts and the team that delivers them. On the client side you are the senior point of contact, accountable for net revenue retention: renewals, expansion, and revenue at risk. On the delivery side you lead a team of Campaign Managers and own what they produce: quality, timelines, margin, and the standards they work to.
What you own
- Net revenue retention across your portfolio: renewals, expansion, revenue at risk.
- The senior client relationship, from day-to-day marketing contacts up to budget holders.
- Campaign delivery across the portfolio: on time, in scope, against KPIs.
- The performance, standards and development of your Campaign Manager team.
- Gross profit margin and cost management on your accounts.
Owning the client
- Map stakeholders across functions and regions.
- Own all communications.
- Set account strategy: the roadmap, the expansion case, the renewal plan.
- Own commercial terms, scope and budget.
- Own executive reporting, QBRs and EBRs.
- Manage account risk.
Leading the team
- Set the production standard: casting, negotiation, brief workflow, escalation.
- Track Campaign Manager performance against clear, measurable expectations. Coach, give regular feedback, own progression.
- Plan resourcing and workload.
- Own the numbers behind delivery: budgeting, forecasting, reconciliation, GPM, throughput per head.
- Set influencer strategy: casting direction, negotiation and rates, re-engagement of high performers.
- Act as senior escalation on complex campaign and influencer issues.
Reporting and working across Kyra
- Lead post-campaign analysis, internal post-mortems and PCA decks.
- Work with Sales, Legal, Product and Strategy to keep priorities aligned, and represent campaign delivery at a senior level internally.
- Feed client needs, pain points and feature requests back to Product.
What success looks like
- Your accounts renew, several grow, and NRR trends upward.
- Delivery holds without constant escalation.
- Margin holds as volume rises.
- Your Campaign Managers get faster and more independent.
- Recurring problems get fixed at the cause, not re-managed every quarter.
What we are looking for
Senior ownership of $500,000+ accounts, with multiple stakeholders and workstreams. You have held the number on those relationships, and you can name accounts you grew and say how.
Hands-on influencer campaign experience. At least 7 years in influencer marketing, covering casting and production. Strong platform fluency.
A track record leading teams. You have managed and developed a team, and you can show what happened to their performance and retention under you.
We also want commercial sharpness (agency economics, margin, resourcing), operational strength so you build systems not workarounds, real use of AI in your own work, clear communication at every level, and high standards with low ego.
The role is EST based and works with a team spread across three continents.
Kyra reserves the right to add to or modify the duties of this role as the needs of the business change.
📩 Sound like you?
We’d love to hear from account directors who are ready to step up and deliver impactful creator marketing at scale.
AI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience.
💟 Support
If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you. Please note that when you submit an application or resume, your data will be processed in line with our privacy policy.
Originally posted on Himalayas