临床运营主管
Head of Clinical Operations
Medsien 是提供可扩展远程护理管理的领先供应商，致力于打造优质的患者体验。数百家机构信任 Medsien 无与伦比的技术解决方案，以实施卓越的远程护理管理项目，个性化每一次互动，并改善最需要帮助的人的生活。Medsien 总部位于旧金山，由顶级风险投资公司投资，成立之初便旨在重新构想远程护理管理。
美国超过 60% 的成年人——超过 1.5 亿人——患有至少一种慢性疾病，这需要在医生办公室之外持续的医疗支持。然而，仅有 20% 的这些患者能够在家享受远程护理，这使他们的健康面临重大风险。我们共同努力，可以挽救生命并产生真正的影响力。
我们正在寻找一位高素质的临床运营负责人，以领导并扩大 Medsien 不断增长的临床运营工作。
作为临床运营负责人，您将：
- 领导并扩大 Medsien 的临床运营团队和护理合作伙伴运营。
- 管理和发展运营经理，同时在各团队中建立强大的问责制和一致的绩效。
- 建立可扩展的运营流程、人员配置模型、工作流程和管理系统。
- 负责关键的运营指标，包括质量、生产力、容量、人员配置和绩效。
- 在组织不断壮大的过程中，加强临床质量和运营一致性。
- 与产品和其他团队合作，改进工作流程，引入自动化，并实现新项目的运营。
- 建立领导结构和运营基础，以支持 Medsien 的持续增长。
请申请，如果您具备：
- 10 年以上医疗运营、临床运营或护理交付经验，
- 管理经理和大型医疗运营团队的高级领导经验，
- 在建立和扩大医疗运营、团队和流程方面有显著经验，
- 在运营绩效方面有良好记录，包括生产力、质量、人员配置、容量和绩效管理，
- 在培养优秀经理和建立负责任、高绩效团队方面有经验，
- 强大的分析、战略和高管沟通能力，
- 能够在高管/战略层面运作，同时保持对日常运营的密切接触，
- 居住在美国。
以下资质是强有力的加分项：
- VP、Head 或高级职位经验
查看英文原文
Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.
More than 60% of all U.S. adults—over 150 million people—live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor’s office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.
We are seeking a high-caliber Head of Clinical Operations to lead ans scale Medsien’s growing clinical operations.
As a Head of Clinical Operations, you will:
- Lead and scale Medsien's Clinical Operations organization and Care Partner operations.
- Manage and develop Operations Managers while establishing strong accountability and consistent performance across teams.
- Build scalable operating processes, staffing models, workflows, and management systems.
- Own key operational metrics across quality, productivity, capacity, staffing, and performance.
- Strengthen clinical quality and operational consistency as the organization grows.
- Partner with Product and other teams to improve workflows, introduce automation, and operationalize new programs.
- Build the leadership structure and operational foundation needed to support Medsien's continued growth.
Please apply if you have:
- 10+ years of healthcare operations, clinical operations, or care delivery experience,
- Senior leadership experience managing managers and large healthcare operations teams,
- Demonstrated experience building and scaling healthcare operations, teams, and processes,
- Strong track record in operational performance, including productivity, quality, staffing, capacity, and performance management,
- Experience developing strong managers and building accountable, high-performing teams,
- Strong analytical, strategic, and executive communication skills,
- Ability to operate at both the executive/strategic level and remain close to day-to-day operations,
- Residence in the US.
The below qualifications are strong nice-to-haves:
- VP, Head, or Senior Director-level healthcare operations experience,
- Experience at a health tech, digital health, healthcare services, medical group, MSO, or health system,
- Experience managing large distributed or remote care teams,
- Experience with care management, population health, chronic care, virtual care, or remote care,
- Experience using technology, automation, and data to scale healthcare operations.
For this position, we offer:
- Competitive USD salary and stock options,
- Generous vacation and PTO policies,
- Fully remote work opportunities,
- Training, mentorship, and coaching from leadership.
Our Process
We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and must prioritize who we speak to.
Employment at Medsien is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.
Thank you for taking the time to apply for a position at Medsien!