全球客户经理
Global Account Manager
公司简介
Humanscale 是一家领先的设计师和制造商，专注于生产改善工作健康和舒适度的符合人体工学的产品。我们注重可持续性，目前超过 70% 的产品已获得对环境具有净积极影响的认证。我们获奖的办公产品——座椅、升降桌、技术支撑和照明设备——在过去 40 多年中一直引领行业在性能和简洁性方面的标准。
职位概述
全球客户经理负责通过制定、实施和监控策略及行动步骤来提高 Humanscale 的市场份额，以实现全球客户渗透。GAM 必须达到配额和个人绩效目标。该职位负责企业客户计划的管理和领导，专注于开发新客户和现有客户。
职责
- 与管理层合作，制定并执行统一的协作客户营销计划，以最大限度地提高指定客户的渗透率。
- 分析行业和客户情况，确定重点，设定优先级，指导销售团队、代表小组和经销商的活动，以实现计划的销售量。
- 制定预测系统，并通过待处理业务报告管理销售流程。
- 负责区域预算。
- 根据指定客户的地理位置和主要潜在客户，维护目标客户档案信息（关键人员、主要地点和客户活动）。
- 协调主要客户的支援，并监控这些指定客户的所有活动。
- 在国家总监的配合下协调主要客户协议的谈判。
- 制定计划，通过战略性努力增加目标客户的高层联系人，从而提高渗透率。
- 通过深入了解竞争对手的客户计划，建立公司在行业中的领先地位。
- 在发货和质量问题上作为工厂与客户/经销商之间的联络人。
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关系：
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外部联系人 – 频繁与指定客户和潜在客户联系，讨论销售渗透和服务问题
- 内部客户 – 与销售和市场团队讨论项目和服务；与高管讨论指定客户活动和关系建设；与运营团队讨论产品、排期和市场项目；与行政部（客户服务、订单录入）。为销售团队提供持续的领导
查看英文原文
Company Overview
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.
Overview
The Global Account Manager is responsible for increasing Humanscale’s market share through developing, implementing and monitoring strategies and action steps to achieve global account penetration. The GAM must meet quotas and individual performance objectives. This position provides management and leadership for the corporate account program, which is focused on developing new and existing customers.
Responsibilities
- Develop and execute unified collaborative account marketing plans with management to maximum account penetration within assigned accounts.
- Develop analysis of industry and accounts to target, set priorities, which direct the activities of the sales organization, rep groups, and dealers to achieve planned volume of sales.
- Develop a forecasting system and manage the sales process through pending business reports.
- Responsible for regional budget.
- Maintain target account profile information (key personnel, primary locations, and account activity) by location of assigned accounts and major prospects.
- Coordinate support of major accounts and monitor all activities within those assigned accounts.
- Coordinate negotiations of major account agreements in conjunction with the National Director.
- Develop plans to increase high-level contacts at target accounts, through a strategic effort that will increase penetration.
- Establish the company as an industry leader, through an in-depth understanding of competitive account programs.
- Serve as a liaison between the factory and the customer/dealer on shipment and quality matters.
- Relationships:
- External Contacts – Frequent contact with assigned accounts and prospects regarding sales penetration and service issues
- Internal Customers - Sales and Marketing groups regarding programs and services; Executive management regarding assigned account activity and relationship building; Operations regarding product, scheduling and marketing programs; Administration (Customer Service, Order Entry). Provide ongoing leadership to sales force
Qualifications
- Bachelor's degree in business, marketing, communications, design, or equivalent
- 4-6 to years of diversified experience in sales and marketing, with at least 2 years of experience in the office furniture, including direct end user contact, dealer and A&D contact, or a closely related industry
- Ability to travel regionally 50%
- Ability to lift and carry up to 50 lbs
COMPUTER SKILLS:
· Proficiency in MS Office
WHAT WE OFFER:
- Competitive base
- Medical Benefits (Medical, Dental, Vision)
- HSA, FSA, Commuter Benefits
- Medical Discounts
- Ancillary Benefits
- Accident, Critical Illness, Hospital Insurance
- Voluntary, Spouse, and Child Life Insurance
- Pet Insurance
- Employee Discount Programs
- 401k matching
- Paid time off (including 15 PTO days and 11 holidays)
Salary Range: $100,515-$146,612
In addition to the salary there is a variable pay component. Please note that the salary information is a general guideline. Humanscale considers other factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market location and business considerations when extending an offer.
Humanscale is an Equal Opportunity Employer (Disabled/Veteran)
Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Humanscale. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Humanscale will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.
Originally posted on Himalayas