站点可靠性工程师II
Site Reliability Engineer II
关于Backblaze
Backblaze是开放云运动中的对象存储领导者，通过专为释放预算、减轻管理员负担和激发创新者而设计的云存储推动客户成功。与我们的合作伙伴一起，我们帮助客户摆脱限制性、价格过高的传统解决方案，让他们掌握开放云的全部力量，不断前进。
成立于2007年，我们在不到300万美元的外部融资下将业务发展壮大，直到2021年在纳斯达克股票交易所进行了传统的首次公开募股。如今，Backblaze年收入超过1亿美元，是领先的专用存储云服务，为175多个国家的50多万客户提供服务，包括企业、开发者、IT专业人员和个人用户，管理着超过300亿GB的数据存储。
关于该职位
我们正在寻找一名二级站点可靠性工程师（SRE II），以确保我们服务和基础设施的稳定性、可扩展性和可靠性。该职位专注于构建自动化、维护可观测性，并支持事件响应，以保持面向客户的系统最佳性能。SRE将与工程、产品和运营团队合作，将可靠性实践融入日常开发和运营，同时贡献改进效率和减少手动工作的工具和流程。
主要职责
服务可靠性与运维
- 支持生产环境中的关键服务的可用性和持久性。
- 使用SLI、SLO和错误预算监控服务健康状况，并在阈值面临风险时进行升级。
- 参与值班轮班、事件响应和事后审查，推动服务改进。
- 遵循既定的ITIL/OSS流程（事件、变更、问题和容量管理）。
自动化与工具
- 开发常见操作任务的自动化，减少手动干预和繁琐工作。
- 贡献于监控、日志和警报框架（如Prometheus、Grafana、Catchpoint、ELK）。
- 与CI/CD流水线、配置管理和基础设施即代码工具（Terraform、Ansible、Jenkins）合作。
- 编写脚本（Bash、Python、Go等）以提高系统可靠性和效率。
协作
- 与工程、产品和运营团队合作，支持弹性系统设计和运维。
- 协助容量规划和灾难恢复演练。
- 工作
查看英文原文
About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
About the Role
We are seeking a Site Reliability Engineer II (SRE II) to help ensure the stability, scalability, and reliability of our services and infrastructure. This role focuses on building automation, maintaining observability, and supporting incident response to keep customer-facing systems performing at their best. The SRE will collaborate with engineering, product, and operations teams to embed reliability practices into day-to-day development and operations while contributing to tools and processes that improve efficiency and reduce manual effort.
Key Responsibilities
Service Reliability & Operations
- Support the availability and durability of critical services across production environments.
- Monitor service health using SLIs, SLOs, and error budgets, and escalate issues when thresholds are at risk.
- Participate in on-call rotations, incident response, and post-incident reviews to drive service improvements.
- Follow established ITIL/OSS processes (incident, change, problem, and capacity management).
Automation & Tooling
- Develop automation for common operational tasks, reducing manual intervention and toil.
- Contribute to monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, Catchpoint,ELK).
- Work with CI/CD pipelines, configuration management, and infrastructure as code tools (Terraform, Ansible, Jenkins).
- Write scripts (Bash, Python, Go, etc.) to improve system reliability and efficiency.
Collaboration
- Partner with engineering, product, and operations teams to support resilient system design and operations.
- Assist in capacity planning and disaster recovery exercises.
- Work with vendors and service providers to troubleshoot service issues and track SLA performance.
- Document systems, share learnings, and help grow a reliability-minded engineering culture.
Continuous Improvement
- Contribute to playbooks, runbooks, and operational documentation.
- Identify recurring issues and propose long-term improvements.
- Promote reliability-focused practices within development and operations teams.
Qualifications
Education & Experience
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- 2–4 years of experience in site reliability, systems engineering, or operations.
- Exposure to large-scale, production-grade systems.
Technical Skills
- Solid Linux systems administration and troubleshooting skills.
- Familiarity with service reliability concepts - monitoring, alerting, incident response, and root cause analysis.
- Proficiency in at least one scripting language (Python, Bash, or Go).
- Understanding of containers (Kubernetes, Docker) and microservices concepts.
- Knowledge of incident response and operational best practices.
Preferred Attributes
- Experience in a SaaS, service provider, or distributed systems environment.
- Familiarity with ITIL/OSS practices and SLO/SLA’s
- Strong problem-solving skills and willingness to learn new technologies.
- Experience with cloud platforms (AWS, GCP, or Azure).
- Ability to work independently, take ownership, and drive projects from problem discovery through resolution.
At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.