前向部署工程师
Forward Deployed Engineer
关于 CruxOCM
CruxOCM 是重工业领域自动化解决方案的首选公司。我们获得风险投资支持，并正在能源行业掀起变革。
控制室操作员应该拥有最优质的工具，以安全高效地完成工作。同时，也要考虑减少环境影响并提高收益！如果飞行员有自动驾驶软件，为什么控制室操作员不能有类似的东西呢？
职位描述
我们正在寻找一位经验丰富的现场部署工程师加入我们的团队。该职位在客户和产品团队之间起到技术桥梁的作用，确保我们的软件在复杂的工业技术（OT）环境中实现价值。
利用现场调试的专业知识推动核心工程决策。您将与客户合作，设计超出标准手册的定制集成和复杂的工作流逻辑，并持续将运营反馈返回给产品团队，以加速扩展。
我们希望找到一位愿意以新方式应用其调试知识的人：将经过验证的现场技术与软件、数据和相关技术结合，为快速发展的科技初创公司打造具有行业变革意义的产品。
向现场部署工程经理汇报，现场部署工程师将与产品、工程和销售团队协作，明确客户的实际运营问题、产品路线图和部署策略。这个职位是一个独特的机会，可以将深入的技术负责制与面向客户的判断力相结合——在实地负责结果，并帮助将这些结果转化为产品。
岗位职责
• 与内部团队和客户紧密合作，在实时过程控制系统中部署、集成和运行我们的软件，直到其投入生产使用
• 编写、配置并发布使产品与特定站点系统、约束和操作实践正常工作的集成、数据流和状态机逻辑
• 在客户环境中进行调试、测试和验证解决方案；诊断软件、数据和控制系统边界的问题并推动解决
• 负责现场的技术成果，而不仅仅是上线阶段，并将现场经验、可复用的连接器和产品缺口反馈给工程和产品团队
• 在需要时协调第三方调试和安装人员，同时对技术结果负责
• 与操作员和相关方合作
查看英文原文
About CruxOCM
CruxOCM is THE go-to automation company for heavy industry. We're backed by venture capital and are shaking things up in the energy sector.
Control room operators deserve the best tools to do their jobs safely and efficiently. And let's not forget about.minimizing environmental impact and maximizing revenue! If pilots have autopilot software, why can't controlroom operators have something similar?
About the Role
We are seeking an experienced Forward Deployed Engineer to join our team. This role serves as the technical bridge between our customers and product teams, ensuring our software delivers value within complex operational technology (OT) environments.
Leverage field commissioning expertise to drive core engineering decisions. You will work with customers to design custom integrations and complex workflow logic beyond standard playbooks, continuously returning operational feedback to the product team to accelerate scaling.
We are looking for someone interested in applying their commissioning knowledge in new ways: combining proven field techniques with software, data, and adjacent technologies to deliver industry-changing products in a fast-growing technology start-up.
Reporting to the Forward Deployment Engineering Manager, the Forward Deployed Engineer will collaborate with product, engineering, and sales to align on the customer’s real operational problem, the product roadmap, and the deployment strategy. This role is a unique opportunity to blend deep technical ownership with customer-facing judgment - owning the outcome in the field and helping turn that outcome into product.
Job Responsibilities
• Work closely with internal teams and customers to deploy, integrate, and operate our software in live
process control environments until it is in production use
• Write, configure, and ship the integrations, data flows, and state machine logic required to make the
product work against site-specific systems, constraints, and operating practices
• Commission, test, and validate solutions in customer environments; diagnose issues at the software, data, and control-system boundary and drive them to resolution
• Own technical outcomes for the, not just the go-live phase, and feed field learnings, reusable connectors, and product gaps back to engineering and product
• Coordinate third-party commissioning and installation personnel where needed, while remaining
accountable for the technical result
• Work with operators and stakeholders to define success, demonstrate operational value, and capture evidence of adoption and customer outcomes
• Apply knowledge of pipeline operations, hydraulic modeling/simulation, and management of change to scope and build solutions that fit real operating processes
• Apply Windows server setup and configuration, OPC server setup and configuration, and HMI design in SCADA environments as part of building and commissioning working systems
• Travel nationally and internationally up to 10%
Requirements + Soft Skills
• Bachelor’s degree or Technology Diploma in Computer Science, Software Engineering, Electrical
Engineering, Computer Engineering, or Controls Engineering (or equivalent experience)
• Extensive experience deploying and supporting complex software in mission-critical environments
• Scripting or programming experience (Python, PowerShell, or similar)
• Working knowledge of Windows Server and network administration
• Familiarity with SQL, relational databases, and time series databases
• The ability to translate operational feedback into concrete changes in software logic
• Experience writing specification documents and technical reports
Prior experience or knowledge of the following is considered an asset:
• Experience leveraging AI-assisted development tools (e.g. Cursor, Claude, GitHub Copilot)
• Understanding of industrial communication protocols: OPC-UA, OPC-DA, MQTT, Modbus, or similar
• Hands-on SCADA experience (e.g. AVEVA Enterprise SCADA, Inductive Automation Ignition)
• Pipeline operations knowledge (e.g. hydraulics, control logic)
• Experience with hydraulic modelling / simulators e.g. DNV Synergi Pipeline Simulator (SPS)
Soft Skills
• Autonomous Drive & Initiative: Self-motivated, adaptable, and focused on continuous improvement with minimal supervision
• Time Management & Reliability: Strong ability to prioritize tasks, make sound decisions, and consistently meet deadlines
• Clear Communication & Collaboration: Excellent written and verbal communication skills, with the
ability to review team members' work and provide constructive feedback
• Analytical Problem-Solving: Sharp troubleshooting capabilities paired with responsible, detail-oriented work habits
What we Offer
• Competitive compensation package, including equity
• Comprehensive health benefits
• Remote-first work environment
• Flexible work arrangements
• Professional development opportunities
• Growth-mindset culture
• A diverse and inclusive environment
CruxOCM is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to accommodate any accessibility needs you may have. Ready to take your career to the next level? Join us and help shape the future of the energy sector!