客户服务中心经理
Manager, Client Services
职位描述
客户服务经理
Vi健康业务线的客户服务经理将负责通过以业绩为导向、注重细节的方式，管理Vi企业客户账户组合的日常运营。该职位位于客户服务、全渠道媒体执行、SaaS平台管理和受众定位的交汇点，确保Vi的受众生成和绩效营销解决方案产生可衡量的业务影响。
你将成为客户利益相关者的日常合作伙伴，引导他们进行数字媒体执行、绩效优化和数据驱动的决策，并在需要时将复杂或战略性问题上报给高级管理层。
该职位与Vi的客户管理、客户绩效和产品团队紧密合作，确保技术执行与商业策略和客户目标保持一致。
主要职责
负责日常数字营销执行
- 管理全渠道数字媒体规划的日常运营，包括受众定位、渠道组合、预算分配和绩效权衡
- 在付费社交媒体、付费搜索、程序化广告和原生广告中执行并优化绩效营销策略
- 作为数据、定位和测量如何推动可扩展增长的知识资源
项目管理与客户成功
- 主动风险缓解：监控平台内表现和策略，提前发现可能成为客户问题的问题
- 问题解决：作为客户问题的日常联系人，将复杂或高风险事项上报给高级管理层
- 客户路线图：支持账户路线图的执行，并确保里程碑被跟踪和交付
数据驱动的故事讲述与可视化
- 使用绩效数据和数据可视化工具为客户提供清晰、有说服力的报告
- 将分析转化为支持客户决策的可操作见解
跨职能协作
- 与客户管理、客户绩效、媒体、分析和产品团队合作，确保执行符合客户期望
- 在内部代表客户的需求，同时平衡运营现实和产品方向
我们寻找的人选
数字营销经验
- 3-5年数字媒体规划、绩效营销、客户服务或受众生成方面的经验
- 了解全渠道策略
查看英文原文
Description
Manager, Client Services
The Manager, Client Services for Vi's Wellness vertical will be responsible for owning the day-to-day management of a portfolio of Vi’s enterprise client accounts through a performance-driven, detail-oriented lens. This role sits at the intersection of client service, omni-channel media execution, SaaS platform management, and audience targeting, ensuring that Vi’s audience generation and performance marketing solutions deliver measurable business impact.
You will serve as the day-to-day partner to client stakeholders, guiding them through digital media execution, performance optimization, and data-driven decision-making, and escalating complex or strategic issues to senior leadership as needed.
This role works closely with Vi’s Account Management, Client Performance, and Product teams to ensure technical execution aligns with commercial strategy and client objectives.
Key Responsibilities
Own Day-to-Day Digital Marketing Execution
- Manage omni-channel digital media planning day-to-day, including audience targeting, channel mix, budget allocation, and performance tradeoffs
- Execute and optimize performance marketing strategies across paid social media, paid search, programmatic, and native advertising
- Serve as a knowledgeable resource on how data, targeting, and measurement drive scalable growth
Program Management & Customer Success
- Proactive Risk Mitigation: Monitor in-platform performance and strategy to identify issues before they become client-facing problems
- Issue Resolution: Serve as the day-to-day point of contact for client issues, escalating complex or high-risk items to senior leadership
- Client Roadmap: Support execution of account roadmaps and ensure milestones are tracked and delivered
Data-Driven Storytelling & Visualization
- Use performance data and data visualization tools to build clear, compelling reports for client stakeholders
- Translate analytics into actionable insights that support client decision-making
Cross-Functional Collaboration
- Partner with Account Management, Client Performance, Media, Analytics, and Product teams to align execution with client expectations
- Represent client needs internally while balancing operational realities and product direction
What We’re Looking For
Digital Marketing Experience
- 3-5 years of experience in digital media planning, performance marketing, client services, or audience generation
- Working knowledge of omnichannel strategy, attribution, measurement frameworks, and optimization
Analytical Fluency
- Ability to track and report on success metrics for each client account
- Comfort with data visualization and analytics tools
- Ability to interpret and communicate performance and audience data clearly
Industry Exposure (a Plus)
- Familiarity with Wellness and health verticals
- Ability to translate best practices into digestible guidance for clients
Client-Facing Skills
- Experience working directly with client stakeholders, building trust and credibility
- Strong written and verbal communication and relationship-management skills
Collaborative, Adaptable Mindset
- Comfortable managing multiple accounts and competing priorities
- Thrives in a fast-moving environment where process is still being built
Problem-Solving Orientation
· Approaches challenges with rigor, creativity, and a solutions-driven mindset
Why choose Vi?
Vi is the market-leading Enterprise-AI platform for health, serving the world’s largest health organizations, from Fortune 500 health providers to pharma and consumer brands, helping them maximize patient activation, engagement, operational excellence and health outcomes. Vi offers four main product lines: Activate, Engage, Operate and Pulse. Backed by $125M+ in R&D, our powerful platform serves over 190 million members daily, and growing.
Originally posted on Himalayas