客户经理
Account Manager
我们正在寻找一名客户经理，负责管理并拓展与英国和爱尔兰地区学校、多学院信托机构及教育客户的合作关系。这是一份适合具有商业意识、擅长建立客户关系，并享受帮助客户成功同时推动留存率和收入增长的职位。
职位简介
作为客户经理，您将负责管理现有客户组合，推动续约，并识别Lightspeed解决方案的扩展机会。
您将与关键利益相关者建立牢固的关系，定期进行客户审查，并与内部团队紧密合作，确保客户从其投资中获得卓越的服务和价值。
此职位适合有客户管理、客户成功、续约或销售经验的人士，希望在快速发展的教育科技环境中发展职业生涯。
主要职责
- 管理英国和爱尔兰地区的学校、信托机构和教育客户组合。
- 作为指定客户的首要联系人。
- 与学校领导、IT团队、安全保护专业人员和运营利益相关者建立关系。主导客户续约对话并达成留存目标。
- 识别Lightspeed产品组合中的交叉销售和升级销售机会。
- 定期进行客户审查，确保客户满意度和使用率。
- 监控客户健康状况，主动解决影响留存的风险。
- 与客户成功、支持、产品和销售团队合作，解决客户问题并改善结果。
- 在Salesforce中维护准确的客户记录、预测、机会和活动。
- 关注英国教育市场的趋势和发展。
- 与产品和市场团队分享客户反馈和见解。
职位要求
- 本科学历（优先）
- 2年以上客户管理、客户成功、续约或B2B销售经验。
- 有管理客户关系和推动留存的经验。
- 强大的沟通和关系建立能力。
- 能够有效管理多个客户和优先事项。
- 有使用CRM平台如Salesforce的经验。
- 强大的组织能力和细致入微的注意力。
- 适应远程工作环境，能够独立工作。
- 有SaaS、技术或教育科技行业经验。
- 熟悉英国学校、学院或多学院信托机构
查看英文原文
We're looking for an Account Manager to manage and grow relationships with a portfolio of schools, multi-academy trusts, and education customers across the UK and Ireland. This is an excellent opportunity for a commercially minded relationship-builder who enjoys helping customers succeed while driving retention and revenue growth.
ABOUT THE ROLE
As an Account Manager, you will be responsible for managing a portfolio of existing customers, driving renewals, and identifying opportunities to expand adoption of Lightspeed solutions.
You will build strong relationships with key stakeholders, conduct regular account reviews, and work closely with internal teams to ensure customers receive exceptional service and value from their investment.
This role is ideal for someone with experience in account management, customer success, renewals, or sales who wants to grow their career in a fast-paced EdTech environment.
Key Responsibilities
- Manage a portfolio of schools, trusts, and education customers across the UK and Ireland.
- Serve as the primary point of contact for assigned accounts.
- Build relationships with school leaders, IT teams, safeguarding professionals, and operational stakeholders. Lead customer renewal conversations and achieve retention targets.
- Identify cross-sell and upsell opportunities across the Lightspeed portfolio.
- Conduct regular account reviews to ensure customer satisfaction and adoption.
- Monitor account health and proactively address risks to retention.
- Partner with Customer Success, Support, Product, and Sales teams to resolve customer issues and improve outcomes.
- Maintain accurate customer records, forecasts, opportunities, and activities within Salesforce.
- Stay informed on trends and developments within the UK education market.
- Share customer feedback and insights with Product and Marketing teams.
ABOUT YOU
- Bachelor's degree (preferred)
- 2+ years of experience in account management, customer success, renewals, or B2B sales.
- Experience managing customer relationships and driving retention.
- Strong communication and relationship-building skills.
- Ability to manage multiple accounts and priorities effectively.
- Experience using CRM platforms such as Salesforce.
- Strong organizational skills and attention to detail.
- Comfortable working independently in a remote environment.
- Experience working in SaaS, technology, or EdTech.
- Familiarity with UK schools, academies, or multi-academy trusts.
- Experience managing renewal and expansion opportunities.
- Knowledge of safeguarding, digital learning, or education technology solutions.
ABOUT US
With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at .
We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing—at work and beyond. Offerings vary by country.
ABOUT OUR ATX HQ
If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more.
- 15,000 sq. ft. of open work area, offices, and huddle rooms
- Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
- A state-of-the-art fitness center (with outfitted locker rooms)
- Physical therapist onsite regularly
- Indoor and outdoor casual collaboration spots
- Pet-friendly office environment
- A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun
All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)
Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.
Originally posted on Himalayas