资深合作伙伴销售支持专员
Senior Partner Sales Support Specialist
在 ClickUp，我们正在打造未来的工作方式：首个真正融合 AI 的工作空间，将任务、文档、聊天、日历和企业搜索统一在一起，所有功能都由以情境为中心的 AI 驱动。我们是一家以 AI 为核心的企业。每位团队成员都需要每天使用 AI，我们在招聘过程中会评估 AI 的熟练程度。加入我们，一起重新定义可能的边界。🚀
ClickUp 正在寻找一名位于菲律宾的高级合作伙伴销售支持专家。该职位是关键的赋能职能，支持我们全球的企业合作伙伴经理。你将成为推动合作伙伴销售流程顺利运行的运营核心，通过处理所有地区的销售支持活动，帮助企业合作伙伴经理更快地完成交易。这是一个高影响力、全球范围的职位，位于合作伙伴运营、销售赋能和交易支持的交汇点。候选人需要直接面对客户和合作伙伴（通过 Zoom）。
职责：
- 为全球所有地区（美洲、欧洲、中东及非洲、亚太、拉美）的企业合作伙伴经理提供日常合作伙伴支持，包括交易注册处理、管道管理及机会跟踪。
- 独立处理较小的合作伙伴来源交易，从头到尾管理它们，通过内部系统确保快速准确的成交。
- 管理内部系统运维（Salesforce、交易桌、CPQ），减少合作伙伴交易流程中的摩擦，包括报价生成、订单处理和审批流程。
- 协调并管理合作伙伴的入职物流，确保新合作伙伴在系统中正确设置，了解工具使用，并具备有效交易的能力。
- 维护合作伙伴 CRM 数据的准确性，确保管道输入准确、交易阶段推进及时，并为管理层提供及时报告。
- 作为合作伙伴交易问题的内部联系人，与交易桌、法务、财务和营收运营部门协作，解除障碍并加快成交。
- 处理 MDF（市场发展基金）申请，跟踪索赔，并确保对合作伙伴的及时报销。
- 支持合作伙伴沟通，管理日程安排、后续跟进和跨时区协调。
- 作为客户和合作伙伴的代表出现在 Zoom 上，保持虚拟会议中的专业且积极的形象。
- 监控并解决影响合作伙伴交易流程的系统问题，必要时进行升级。
- 识别并实施运营改进措施，以缩短交易周期并简化内部流程。
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At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
ClickUp is looking for a Senior Partner Sales Support Specialist based in the Philippines. This role is a critical enablement function supporting our Enterprise Partner Managers worldwide. You’ll be the operational backbone that keeps our partner sales motion running smoothly, helping Enterprise Partner Managers close deals faster by handling sales support activities across all regions. This is a high-impact, globally-scoped role that sits at the intersection of partner operations, sales enablement, and deal support. The candidate will be customer and partner-facing (on Zoom).
The role:
- Provide day-to-day partner support to Enterprise Partner Managers across all regions (AMER, EMEA, APAC, LATAM), including deal registration processing, pipeline management, and opportunity tracking.
- Own and process smaller partner-sourced deals end-to-end, managing them through internal systems to ensure fast, accurate closure.
- Manage internal system administration (Salesforce, deal desk, CPQ) to remove friction from the partner deal cycle, including quote generation, order processing, and approval routing.
- Coordinate and manage partner onboarding logistics, ensuring new partners are set up in systems, trained on tools, and equipped to transact effectively.
- Maintain partner CRM data hygiene, ensuring accurate pipeline inputs, deal stage progression, and timely reporting for leadership.
- Act as the internal point of contact for partner deal escalations, liaising with Deal Desk, Legal, Finance, and RevOps to unblock and accelerate closures.
- Process MDF (Market Development Fund) submissions, track claims, and ensure timely reimbursement to partners.
- Support partner communications by managing scheduling, follow-ups, and coordination across time zones.
- Serve as a customer and partner-facing representative on Zoom, maintaining a professional and engaging presence in virtual meetings.
- Monitor and troubleshoot system issues that impact partner deal flow, escalating where needed.
- Identify and implement operational improvements to reduce deal cycle time and simplify internal processes for partner transactions.
Qualifications:
- 3+ years of experience in sales support, sales operations, or partner operations within a SaaS or technology company.
- Strong proficiency with CRM tools (Salesforce preferred) and productivity platforms.
- Exceptional organisational skills with the ability to manage multiple priorities across time zones simultaneously.
- Excellent written and verbal English communication skills.
- Experience working in a globally distributed team environment and supporting stakeholders in AMER and EMEA time zones.
- Highly detail-oriented with a bias toward action and process improvement.
- Comfortable working independently with minimal supervision while maintaining strong communication with remote team members.
- Must be based in the Philippines.
- Willingness to flex working hours to overlap with EMEA/AMER business hours as needed.
- Experience in a customer and partner-facing role, with confidence presenting and communicating on Zoom.
Nice to have:
- Experience in channel/partner sales environments.
- Familiarity with partner program structures (VARs, Referral Partners, Consultancies, System Integrators).
- Experience with ClickUp or similar project management platforms.
- Background in Enterprise software sales cycles.
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Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
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