拉美运营商关系总监
Director, LATAM Carrier Relations
我们是谁
在 Twilio，我们正在塑造通信的未来，一切都在家中的舒适环境中进行。我们为数十万家企业提供创新解决方案，并赋能全球数百万开发者打造个性化的客户体验。
我们致力于远程优先的工作方式，拥有强烈的连接和全球包容文化，无论你身处何地，你都是一个充满活力的团队的一部分，这个团队每天都在用多样化的经验产生全球影响。随着我们继续革新世界互动的方式，我们不断获得新的技能和经验，让工作真正令人满意。你的职业发展掌握在你自己手中。
招聘与我们的工作方式
我们使用人工智能（AI）来帮助提高招聘效率。但请注意，每个招聘决定都是由真实的 Twilions 做出的！
此外，虽然我们是一家远程优先的公司，但你可能会被要求临时到现场参加团队聚会、职能性会议或客户会议。
在 Twilio 看见自己
加入我们，成为 Twilio 下一任拉美地区运营商关系总监。
职位简介
Twilio 正在寻找一位经验丰富且充满活力的总监，负责领导拉丁美洲地区的运营商关系团队。这个职位对于确保无缝的通信服务、推动本地化供应策略以及与区域运营商建立战略合作伙伴关系至关重要。你将与跨职能合作伙伴（如销售、产品、商业法务、监管）紧密合作，将市场需求与当地运营商能力对齐，以推动该地区的增长。理想的候选人具备电信行业的扎实背景，深入了解拉美地区的监管环境，并有打造高绩效团队的业绩记录。
职责
在这个职位上，你将：
- 团队领导：领导并指导拉丁美洲地区的运营商关系专家团队，培养协作、高绩效和区域意识的文化。
- 销售对齐与需求策略：与销售和产品团队密切合作，分析市场趋势，了解客户需求，并共同制定针对各个拉美市场的国家特定供应策略。
- 运营商/供应合作伙伴关系与谈判：与区域和本地运营商及其他供应商建立并维护牢固的战略关系，以获得成本效益高的解决方案，扩展覆盖范围，并优化服务交付。
- 监管与市场情报：应对复杂的本地电信监管环境，获取并分析市场情报，确保合规性和竞争优势。
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Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Director, LATAM Carrier Relations.
About the job
Twilio is seeking an experienced and dynamic Director to spearhead our Carrier Relations team across Latin America. This role is pivotal in ensuring seamless communication services, driving a localized supply strategy, and fostering strategic partnerships with regional carriers. Working closely with cross-functional partners—such as Sales, Product, Commercial Legal, Regulatory— you will align market demand with local carrier capabilities to power Twilio’s growth in the region. The ideal candidate brings a robust background in telecommunications, deep expertise in LATAM regulatory environments, and a track record of building high-performing teams.
Responsibilities
In this role, you’ll:
- Team Leadership: Lead and mentor a team of carrier relations specialists across LATAM, fostering a collaborative, high-performance, and region-aware culture.
- Sales Alignment & Demand Strategy: Partner closely with Sales and Product teams to analyze market trends, understand customer demand, and co-develop country-specific supply strategies tailored to individual LATAM markets.
- Carrier/Supply Partnerships & Negotiation: Develop and maintain strong, strategic relationships with regional and local carriers and other suppliers to secure cost-effective solutions, expand coverage, and optimize service delivery.
- Regulatory & Market Intelligence: Navigate complex local telecommunications regulations and upcoming policy changes to proactively adapt Twilio's supply strategy and maintain strict compliance across all LATAM territories.
- Performance & KPI Management: Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency in alignment with regional business goals.
- Operational Execution: Act as an escalation point to resolve regional carrier/supplier service issues, minimizing operational disruption and maintaining high service reliability.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Minimum of 10 years in the telecommunications services industry, with at least 5 years in a leadership role managing carrier relations.
- Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments.
- Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand.
- Strong negotiation, influence, and communication skills in complex multi-country environments.
- Data-driven, analytical approach to decision-making and route optimization.
- Fluency in Spanish, English and Portuguese.
Desired:
- Bachelor's degree in Telecommunications, Business Administration, or a related field (Master's degree preferred).
- Familiarity with core communication protocols and standards (e.g., SS7, ISUP, MAP, SIP).
Location
This role will be remote, and based in Colombia or Brazil.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.