客户成功负责人 (美国)
Client Success Lead (US)
关于IP House
在IP House，我们赋能品牌、法律专业人士和权利持有人，在真正全球化的范围内管理并保护知识产权——在线和离线。通过尖端技术和深厚的跨境专业知识，我们提供可扩展的端到端解决方案，用于知识产权组合管理、执行以及内容和品牌保护。
拥有超过700名专家在五大洲运营，我们被世界上一些最知名的 brands 信任，以大规模打击假冒、盗版和知识产权侵权。从数字平台到实体市场，我们帮助客户保护最重要的东西——在任何需要的地方。
职位概述：
我们正在寻找一位客户成功负责人，负责美国及全球多个行业的客户组合，并推动其增长。
这是一个具有商业目标的角色。你将承担年度目标，该目标由三部分组成：你在所辖地区赢得的新业务、你在现有客户中产生的扩展收入，以及这些客户的留存。如果你想要一个明确的客户组合、一个可以开拓的市场，并且有自主权去建立两者，请继续阅读。
与众不同的是你所销售的产品。IP House保护一些世界上最知名的品牌，防止假冒、盗版和知识产权侵权。这项工作具有技术性，购买周期是咨询性的，当交付良好时，客户会长期合作。你将足够接近交付过程，以可信地销售它，并在交付后推动增长。
核心职责和要求：
- 拓展你所负责的客户。识别扩展路径，主导商业对话，并直接协商范围变更、升级和续约。
- 赢得新业务。负责你所辖地区的新增客户目标。通过外展、推荐和行业网络建立并推进自己的销售管道，获得市场生成的需求支持。从首次沟通到方案设计、定价和成交，全程跟进机会。
- 留住客户。作为你客户组合中的高级关系负责人，开展MBR和QBR以证明实际价值，并在续约日期前很久就发现留存风险。
- 紧密配合交付。与运营团队合作，确保时间表、质量和合规性，同时将客户反馈带回产品和客户解决方案团队。
- 代表IP House。参加并发言于行业会议和相关活动，作为业务代表。
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About IP House
At IP House, we empower brands, legal professionals, and rights holders to manage and protect intellectual property—both online and offline—on a truly global scale. Through cutting-edge technology and deep cross-border expertise, we deliver scalable, end-to-end solutions for IP portfolio management, enforcement, and content and brand protection.
With over 700 experts operating across five continents, we are trusted by some of the world’s most recognized brands to combat counterfeiting, piracy, and IP infringement at scale. From digital platforms to physical marketplaces, we help clients safeguard what matters most—everywhere it matters.
Overview of the Role:
We’re looking for a Client Success Lead to own a portfolio of US and global accounts across entertainment, retail, and other sectors, and to grow it.
This is a commercial, quota-carrying role. You’ll carry an annual target built from three things: net-new business you win in your territory, expansion revenue you generate inside the accounts you hold, and the retention of that book. If you want a defined book of accounts, a market to go after, and the autonomy to build both, read on.
What makes it different is what you’re selling. IP House protects some of the world’s most recognizable brands from counterfeiting, piracy, and IP infringement. The work is technical, the buying cycle is consultative, and the clients stay for years when the delivery is good. You’ll be close enough to that delivery to sell it credibly and to grow it once it’s live.
Essential Duties and Responsibilities:
- Grow the accounts you hold. Identify expansion paths, lead the commercial conversations, and negotiate scope changes, uplifts, and renewals directly.
- Win new business. Own the net-new logo target for your territory. Build and work your own pipeline through outbound, referrals, and industry networking, supported by marketing-generated demand. Run opportunities end to end, from first conversation through solution design, pricing, and close.
- Keep clients. Serve as the senior relationship owner across your portfolio, run MBRs and QBRs that evidence real value, and spot retention risk long before it reaches a renewal date.
- Work close to delivery. Partner with Operations to hold the line on timelines, quality, and compliance, and feed what you hear from clients back into Product and Client Solutions.
- Represent IP House. Attend and speak at sector conferences and industry events as a business development presence.
What You’ll Bring:
- 4–6 years in a quota-carrying role: sales, business development, or commercially accountable client success or account management.
- A track record of hitting an individual revenue target
- Experience originating and closing net-new business, not only growing accounts you inherited.
- Comfort owning pricing conversations, negotiating terms, and closing contracts.
- Strong retention performance across a managed portfolio.
- Disciplined pipeline and forecasting habits, and fluency with CRM.
- Credibility with both commercial and operational audiences.
- Bachelor’s degree or equivalent experience.
Sector background in IP enforcement, brand protection, legal services, SaaS, or professional services is an advantage, but we’re more interested in commercial track record and the ability to learn a complex domain quickly.
Why IP House:
IP House helps brands, legal professionals, and rights holders manage and protect intellectual property online and offline, worldwide. We combine technology with deep domain expertise to deliver IP portfolio management, enforcement, and brand protection at scale.
With over 800 experts across five continents, we’re trusted by some of the world’s most recognized brands to combat counterfeiting, piracy, and IP infringement.
Why Join:
You’ll have a defined market and the autonomy to build it, in a company that is scaling and where commercial performance is visible. We offer a flexible, remote-first working environment and a comprehensive benefits package covering health, well-being, and financial security for employees and their families.
IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.
Originally posted on Himalayas