高级战略交付协调员，DFIR & GRIT - 远程（美国任何地方）

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

General Description

We are looking for a skilled Sr. Strategic Delivery Coordinator to lead and drive the delivery of complex Digital Forensics & Incident Response (DFIR) and Threat Intelligence engagements. This role will independently manage end-to-end engagement lifecycles, mentor junior team members, and champion process improvement initiatives while providing "Wow Them" service to clients and internal stakeholders.

The Sr. Strategic Delivery Coordinator will be required to demonstrate strong leadership, communication, and organizational skills, serve as a trusted advisor to the Strategic Delivery Manager and Practice Leadership, and leverage deep knowledge of DFIR and GRIT operations to ensure the successful delivery of high-priority engagements across multiple sectors.

About the DFIR & Threat Intelligence Practice:

The DFIR & Threat Intelligence Practice helps organizations prepare for, respond to, and recover from cyber incidents, turning front-line experience into intelligence that keeps clients ahead of the threat. Six specialized teams work as one across the full arc of an incident, from readiness planning through response, recovery, and threat research. We partner with client security and legal teams, cyber insurance carriers, breach counsel, and GuidePoint's regional and sales organizations to cut dwell time and limit business impact.

The six teams:

• DFIR (Digital Forensics & Incident Response) — Breach investigation, forensics, containment, and eradication when an incident is confirmed or suspected.

• IRA (Incident Response Advisory) — Readiness before an incident: IR planning, tabletop exercises, Blue Team enablement, and program maturity assessments.

• GRIT (GuidePoint Research and Intelligence Team) — Original threat research and intelligence that drives our investigations, Threat Actor communications, TI advisory, and as-a-Service capabilities.

• SD (Strategic Delivery) — Delivery management that keeps engagements staffed, on track, and consistent.

• R&R (Recovery & Restoration) — Post-incident rebuild that returns clients to safe, operational environments.

• Insurance & Counsel — The bridge to carriers and breach counsel through the claims and legal side of an incident.

What sets us apart: one integrated practice carries a client through the whole lifecycle with no hand-off gaps, including the demanding parts of an engagement that most providers cannot cover in-house, from GRIT's Threat Actor communications and negotiation support to R&R's full environment restoration and coordination with insurers and counsel. GRIT's research feeds live investigations so our response reflects how adversaries operate now, and established carrier and counsel relationships make GuidePoint a trusted partner across the incident response community.

Roles and Responsibilities:

• Independently lead and manage complex, high-visibility DFIR & GRIT engagements end-to-end — from scoping and initiation through closure — with minimal oversight, including resource alignment, deliverable coordination, timeline management, and client communications.

• Serve as the primary escalation point for critical engagements and client concerns, including active incident response events; coordinate resolution across technical teams, Practice Leadership, and Account Executives where time sensitivity and communication are paramount.

• Proactively identify and mitigate engagement risks, scope changes, and delivery blockers; escalate to the Strategic Delivery Manager/Practice Lead with recommended courses of action.

• Coordinate and ensure the quality and consistency of comprehensive engagement deliverables, performing substantive review before client delivery to ensure they are tailored to both technical and managerial audiences.

• Manage engagement financials awareness including hours tracking, burn rate monitoring, and budget adherence in coordination with the Strategic Delivery Manager.

• Cultivate and maintain strong, trusted relationships with key client stakeholders by serving as a consistent point of contact and leading client-facing status meetings, kickoff calls, and post-engagement reviews with professional, clear communication at all times.

• Proactively identify opportunities to expand client engagements or recommend additional GuidePoint services, collaborating with Sales Engineering and Account teams.

• Lead the design, development, and implementation of repeatable delivery processes, automation, orchestration, and standardization initiatives — including playbooks, templates, checklists, and SOPs — that improve efficiency, quality, and scalability across all DFIR & GRIT engagements.

• Define and track key delivery metrics and KPIs; generate reporting and analysis to inform Practice Leadership on delivery performance, capacity utilization, and engagement health trends.

• Mentor and provide day-to-day guidance to Delivery Coordinators, helping them develop their technical knowledge, delivery skills, and professional capabilities.

• Conduct engagement debriefs, facilitate lessons-learned sessions, and assist with onboarding and training of new team members to promote knowledge sharing and ensure they are equipped with the tools, processes, and context to be effective.

• Partner with the Strategic Delivery Manager/Practice Lead and other Practice Leadership on capacity planning, resource forecasting, engagement pipeline management, and strategic initiatives including new service offering development, practice growth planning, and organizational process maturity efforts.

• Collaborate cross-functionally with Sales Engineering, Account Executives, Finance/Billing, and Technical Consulting teams to ensure seamless delivery operations.

• Communicate proactively and regularly with Practice Leadership regarding engagement status, team health, risk posture, and strategic recommendations.

• Perpetually strengthen relevant skills, knowledge, and abilities to stay at the forefront of the information security industry.

• Perform other duties, as assigned.

Required Experience and Education:

• 3-5+ years of experience in project management, delivery coordination, or engagement management within a cybersecurity consulting or managed services environment

• 2+ years of direct experience working in or supporting Digital Forensics & Incident Response and/or Threat Intelligence operations

• Demonstrated experience managing multiple concurrent client engagements end-to-end in a consulting services model

• Experience with Digital Forensics & Incident Response (DFIR) and Threat Intelligence methodologies, processes, and tooling

• Proven track record of client relationship management and stakeholder communication at both technical and executive levels

• Embraces emerging technologies, including AI tools, to work smarter, solve problems, and drive better business outcomes

Preferred Experience and Education

• Strong understanding of network traffic analysis, host forensics, malware handling/triage, log review, attack surface monitoring, dark web intelligence, threat modeling, and incident response lifecycle methodologies

• Deep knowledge of industry-related solutions including EDR, NDR, XDR, SIEM, FW, NGAV, Velociraptor, OSQuery, and others

• Relevant industry certifications strongly preferred, such as PMP, CAPM, SANS GIAC (e.g., GCIH, GCFE, GCFA, GREM, GCTI), CISSP, CISM, or equivalent

• Experience designing and implementing process improvements, delivery frameworks, or operational workflows

• Demonstrated ability to mentor, coach, or lead peers in a team environment

• Advanced proficiency in Microsoft Office products (Word, Excel, PowerPoint, Project, Visio) and project management/collaboration platforms (e.g., Jira, Confluence, Salesforce/Certinia)

• Strong analytical, organizational, and problem-solving skills with the ability to manage competing priorities in a fast-paced environment

Travel Requirements:

• Up to 10% travel

Physical Requirements:

• Sedentary work

• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.

Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,300 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)

• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)

• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans

• 12 corporate holidays and a Flexible Time Off (FTO) program

• Healthy mobile phone and home internet allowance

• Eligibility for retirement plan after 2 months at open enrollment

• Pet Benefit Option