高级客户成功经理
Senior Client Success Manager
SmarterDx 正在改变医疗系统使用临床 AI 的方式，以全面实现患者护理的价值。由医生-数据科学家打造，并基于经过临床验证的电子健康记录（EHR）数据进行训练，我们的临床 AI 平台能够解读每个患者故事背后的细微差别，并为收入周期团队提供临床合理的建议——帮助医院追回应得的收入，提高质量指标，减少拒付，简化收入周期运营。作为 Smartian，你将参与构建使医疗更加精准、可持续和高效的科技。了解更多请访问 [smarterdx.com/careers](http://smarterdx.com/careers)。
#### 职位
作为高级客户成功经理，你将成为领先医疗系统的战略合作伙伴和值得信赖的顾问，确保我们基于 AI 的临床文档解决方案的成功实施、采用和长期价值。你将与高管、临床和运营领导者合作，使 SmarterNotes 与组织目标保持一致，优化临床流程，并推动可衡量的结果。
在此职位中，你将领导跨职能项目，涵盖实施、采用、高管参与、产品反馈和业务价值实现。你将帮助医疗机构通过生成式 AI 解决方案（包括进度记录、出院摘要、出院计划和未来基于 AI 的临床流程产品）转变临床文档工作。
#### 你将负责
- 管理使用 SmarterNotes 平台的企业医疗系统客户组合，确保客户的长期成功和满意度
- 与高管、临床和运营利益相关者建立信任关系，在客户生命周期中担任战略顾问
- 主导高管业务评审、战略规划会议和运营治理会议，确保产品表现与客户目标一致
- 与集成、实施、产品、支持、销售和临床团队紧密合作，确保顺利的入职、实施和上线
- 通过识别提升利用率、流程整合和临床医生参与度的机会来推动产品采用
- 监控客户健康状况、采用指标和业务成果，提供展示利用率趋势和财务影响的高管级报告
- 在与销售团队合作的同时，识别账户增长和产品扩展的机会，支持续约
查看英文原文
SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. Built by physician-data scientists and trained on clinically-validated EHR data, our clinical AI platform interprets the nuances behind every patient story and makes clinically-sound recommendations for revenue cycle teams — helping hospitals recover earned revenue, improve quality metrics, reduce denials, and streamline revenue cycle operations. As a Smartian, you’ll help build technology that makes healthcare more accurate, sustainable, and effective for everyone. Learn more at [smarterdx.com/careers](http://smarterdx.com/careers).
#### Role
As a Senior Client Success Manager, you will serve as a strategic partner and trusted advisor to leading health systems, ensuring the successful implementation, adoption, and long-term value of our AI-powered clinical documentation solutions. You will collaborate with executive, clinical, and operational leaders to align SmarterNotes with organizational priorities, optimize clinical workflows, and drive measurable outcomes.
In this role, you will lead cross-functional initiatives spanning implementation, adoption, executive engagement, product feedback, and business value realization. You will help healthcare organizations transform clinician documentation through generative AI solutions, including Progress Notes, Discharge Summaries, Discharge Planning, and future AI-powered clinical workflow products.
#### What You'll Do
- Manage a portfolio of enterprise health system clients using the SmarterNotes platform, ensuring long-term client success and satisfaction
- Build trusted relationships with executive, clinical, and operational stakeholders, serving as the strategic advisor throughout the client lifecycle
- Lead executive business reviews, strategic planning sessions, and operational governance meetings to align product performance with client goals
- Partner closely with Integration, Implementation, Product, Support, Sales, and Clinical teams to ensure successful onboarding, implementation, and go-live
- Drive product adoption by identifying opportunities to improve utilization, workflow integration, and clinician engagement
- Monitor client health, adoption metrics, and business outcomes, delivering executive-level reports that demonstrate utilization trends and financial impact
- Identify opportunities for account growth and product expansion while partnering with Sales to support renewals and long-term strategic planning
- Advocate for clients internally by representing their needs, priorities, and feedback to Product, Engineering, and Leadership teams
- Coordinate cross-functional resources to proactively resolve client challenges and ensure timely issue resolution
- Define client success metrics, monitor contractual objectives, and ensure successful achievement of implementation and business goals
- Deliver actionable insights that help clients maximize the value of AI-powered clinical documentation
- Partner with Client Success leadership to continuously improve team processes, playbooks, templates, and operational best practices
#### What You Bring
- 7–10+ years of experience in healthcare operations, client success, clinical innovation, healthcare technology, consulting, or project management
- Bachelor's degree required; preferred fields include Healthcare Administration, Business Administration, Nursing, Health Informatics, or related disciplines
- Demonstrated success managing executive relationships within complex health systems
- Experience leading implementation, adoption, and optimization of healthcare technology, digital health, or AI-enabled clinical solutions
- Strong understanding of hospital operations, clinical workflows, and physician adoption strategies
- Proven ability to communicate effectively with executive, clinical, and operational leadership
- Excellent presentation, facilitation, and relationship management skills
- Strong project and program management capabilities with exceptional organizational skills
- High emotional intelligence, executive presence, and consultative problem-solving abilities
- Ability to thrive in a fast-paced, high-growth environment while managing multiple strategic priorities
- Strong analytical mindset with experience interpreting client performance data and translating insights into action
- Detail-oriented with a commitment to operational excellence and client outcomes
#### Nice to Haves
- Knowledge of healthcare quality, physician workflow optimization, or value-based care initiatives
- Project Management Professional (PMP), Lean Six Sigma, or similar certification
- Master's degree (MBA, MHA, MPH) or a clinical background (RN, PharmD, PA, or other healthcare discipline
- Experience working with Epic, Cerner, or other enterprise EHR platforms
#### Compensation
$160,000 - 180,000
_#LI-Remote_
#### Benefits
- **Medical, Dental & Vision** – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
- **Paid Parental Leave** – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
- **Remote-First Team** – Work from anywhere in the U.S.
- **Unlimited PTO & 11 Holidays** – So you can relax and recharge.
- **401(k) with Traditional & Roth Options**– Tax-advantaged retirement savings through Fidelity with a 4% match.
- **Minimal Bureaucracy** – A fast-moving, high-impact environment where you can focus on what matters.
- **Incredible Teammates!** – Work alongside smart, supportive, and mission-driven colleagues.